Category Archives: General

JaguarPC, a market leader in web hosting, launches a range of improved Virtual Private Server (VPS) hosting plans with increases to disk space, RAM, and bandwidth available to existing customers immediately as a free upgrade to their account. Existing customers will be upgraded before the new plan is offered to the public. The new VPS hosting plans add to JaguarPC’s ongoing growth and development with the addition of more powerful VPS hosting services and a newly expanded US-based support team to assist customers 24/7/365 with questions and issues on web hosting and VPS hosting solutions.

“Since the initial launch of our VPS hosting services, we have seen rapid growth in demand for virtualized hosting, with clients approaching us daily to take advantage of the affordable VPS hosting packages we offer,” says Greg Landis, Founder and CEO at JaguarPC. “However, the web hosting industry changes at an incredible pace so we are always committed to improving the hosting services we provide on an ongoing basis. Our new range of VPS hosting plans ensures that we remain trendsetters within the web hosting industry, first upgrading our existing customers to the new specification free of charge, and then offering new customers the best VPS hosting services available on the market.”

Virtual Private Servers offer the control and flexibility of a dedicated server, without the overhead associated with dedicated servers. Accounts are hosted on the same physical machine, but with dedicated resources in a secure partition of the system. In addition to guaranteeing hardware power in terms of RAM and processor speed, a VPS solution also allows customers to effectively manage their own server with maximum control and independence. With more than 13 years experience in the web hosting business, JaguarPC has firmly established itself as a reliable provider of powerful Linux VPS hosting and Windows VPS hosting services for businesses of all sizes. JaguarPC has proactively upgraded all existing VPS customer accounts and are proud to offer an unrivalled 3000GB bandwidth, as well as dramatic increases to disk space and RAM on all subsequent VPS hosting accounts.

“At JaguarPC, we have always understood the importance of VPS hosting plans as part of our hosting services,” says Landis. “VPS technology allows customers to experience the control of a dedicated server, but at a much lower price point than a physical dedicated machine. Our customers are looking for maximized hardware performance without having to make the leap to a dedicated server. JaguarPC customers told us what services they want and we listened.”

JaguarPC’s ongoing relationship with customers enables the VPS hosting company to accurately evaluate their hosting plans regularly and modify VPS hosting packages to accommodate customers’ needs. Opening the lines of communication even further, JaguarPC has recently expanded its team of US-based support technicians, enabling the VPS hosting company to offer 24/7 US-based telephone support as standard on all packages. JaguarPC’s renewed commitment to US-based support services, alongside ticket support, live chat, and email, ensures that JaguarPC is always communicating with customers, ready to answer questions, and resolve issues quickly.

“New services just would not be possible without the ongoing trust and business from our current clients,” says Landis. “It is common in the web hosting industry to promote plans to attract new customers, but we really wanted to do something special as a way of saying thank you to our existing customers. Our philosophy has always been to give our customers what they need to be successful regardless of their size. Our new VPS hosting plans and US-based support team seems like the ideal way to show our appreciation for hosting with JaguarPC.”

With the introduction of these new and improved VPS hosting services and increased resources to create a US-based support team large enough to handle the vast majority of customer issues, JaguarPC has managed to launch a product that entices new customers and satisfies long-term clients alike. Ultimately, the VPS hosting company’s customer appreciation is what truly sets them apart from other web hosts and allows JaguarPC to constantly implement new service offerings and improvements. New and existing customers are encouraged to visit jaguarpc.com to learn more about JaguarPC’s new VPS hosting plans and increased US-based support.

About JaguarPC

Established in 1998, JaguarPC is one of the world’s most trusted and experienced hosting companies. JaguarPC delivers superior service to clients through its cost-effective, high-value services model. JaguarPC provides hosting support to business and personal clients from across the globe including the world’s leading companies and governments in many countries. JaguarPC has over ten years of experience in the hosting industry and has a growth rate of over 95% year after year. JaguarPC has recently expanded their competitive service range and pledged ongoing commitment to outstanding support with the expansion of its US based technical support staff available via phone, email, chat, or ticket 24/7/365. For immediate support, call (888) 551-3050 or use the convenient support ticket system at http://www.jaguarpc.com/clients.

In case you missed it, here’s a copy of the email we sent all our customers last week:

FREE UPGRADES! Hopefully I have your attention! All VPS clients have been contacted by now and all their accounts upgraded. We have been preparing for over a year to launch very new aggressive plans while boosting support initiatives to keep well ahead of growth. The result is our new plans on reseller plans, vps, and will begin working to move semi-dedicated to a cloud. All existing clients we upgraded to new plans while keeping their previous prices. Taking all VPS accounts to 3000gb bandwidth each, massive RAM increases, and storage increases. The new VPS plans are listed on our site at http://www.jaguarpc.com/vps-hosting/

All dedicated clients current and new alike now have 10,000GB Bandwidth per server. Enjoy!

We are doing the upgrades to all plans but its a very long and tedious process to do properly. This will span many months and we will keep everyone updated as we complete another set, currently resellers. In the meantime we appreciate the positive reviews around the globe and encourage more use of the affiliate system. 100% of each sell you send!

Thanks again for your loyalty and business!

Please join us in our community forums!
http://www.jaguarpc.com/forums/

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Did you know?
JaguarPC pays out thousands of dollars worth of referral credits each month! Start referring friends, family, co-workers, and your own site visitors by starting your own referral campaign right inside the client dashboard.

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To login to the client dashboard please use the following address:
https://secure.jaguarpc.com/clients/

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Regards,
sales@jaguarpc.com
JaguarPC
http://www.jaguarpc.com

JaguarPC has released their new site design and along with it some fresh new plans. Check it out:

First, check out our VPS plans starting at only $19 a month. More RAM, more space, more bandwidth, all for less. Our VPS plans also include:

• FREE Client/Support/Billing software Clientexec; or addon WHMCS for few dollars more


• FREE Moving Assitance- FREE VPS security and hardening


• FREE 3 IP Addresses- FREE Enom Domain Reseller account

Our shared hosting plans include unlimited disk space, unlimited bandwidth, FREE RvSitebuilder, FREE Softaculous script installer, and start at just $4.95 per month (with a three year hosting term).

And finally JaguarPC has a new reseller plan with 50 GB of space, 500 GB bandwidth, and includes FREE RvSitebuilder, FREE billing software, FREE RvSkin software for only $19.95 per month.

Don’t forget to check out our Hybrid Servers and Dedicated Servers, too!

Feel free to stop by our forums to ask questions, provide feedback, or just chat with us.

The JaguarPC customer satisfaction guarantee covers all aspects of your web hosting experience at JaguarPC. Top quality equipment, data centers, bandwidth, and a 99.9% uptime guarantee are all part of JaguarPC’s commitment to delivering the best in web hosting services to all current and future customers. A recent JaguarPC press release, JaguarPC Announces Immediate Response Support Team with 24/7 Telephone Support, explains JaguarPC’s customer response improvements to further enhance client satisfaction.

Reliable web hosting plans at JaguarPC include Linux and Windows web hosting, VPS web hosting, dedicated server hosting, and reseller hosting. JaguarPC’s many web hosting choices give you the online hosting environment for your present needs and hassle-free web hosting available as your business or personal website grows.

Reach us any time, with any question

JaguarPC technical support is available 24/7, every day of the year, to answer all your questions and help you with any aspect of your web hosting account. Contact us by email, live chat, or open a ticket. And now, telephone support at JaguarPC is available 24/7 so you can resolve your web hosting issues quickly and thoroughly any time of day, whenever you need it. Tutorials, articles, and a community forum are also available for you to get the information you need to successfully run and maintain your website.

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Leading web hosting company adds 24/7 telephone support and improves response times for all web hosting clients.

Houston, TX (PRESS RELEASE) Sept. 27, 2010 – JaguarPC, a leading VPS hosting, cPanel hosting, and dedicated hosting company, announced today a stronger customer support and response team with more support staff and increased availability 24/7 telephone support and sales. The increased telephone support is accompanied by a more streamlined workflow system for support technicians, making response times to client questions and requests even faster.

“At JaguarPC, we constantly upgrade our hardware and services and since comprehensive support is one of our top priorities, we want to extend our telephone support and sales to 24/7 access for all JaguarPC web hosting clients,” says Greg Landis, Founder and CEO at JaguarPC. “Our support staff is always available to help customers with any questions they have and to advise and troubleshoot issues quickly and thoroughly.”

In addition to 24/7 phone support and sales, JaguarPC’s improved support system includes more support staff for faster response times. JaguarPC also provides users with a monitoring system called Fastcat. With Fastcat, customers set their own monitoring from their dashboard and preset what actions they want staff to take when alerted by the monitoring system.

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Leading web hosting company provides more server control with economical virtual private server hosting.

Fulshear, TX (PRESS RELEASE) August 11, 2010 – JaguarPC, a leading web hosting company, announced today how its virtual private server hosting plans are giving small and medium sized businesses more server control to maximize website performance while enhancing security. Website owners can choose the operating system, software, and applications most suited to their needs while experiencing faster performance with JaguarPC’s VPS web hosting.

“As one of the first VPS hosting providers since 2002, JaguarPC VPS hosting customers have and continue to receive a first-class web hosting experience. JaguarPC VPS hosting eliminates slow loading times and buffering delays that typically cause frustration with other web hosting providers,” says Greg Landis, Founder and CEO at JaguarPC. “Our VPS hosting customers have more options, more control, and even greater security and server performance with all VPS hosting plans at JaguarPC.”

JaguarPC VPS web hosting provides each website with its own server resources, allowing each website to be unaffected by the activities of other websites. Designated server resources and choice of operating system and software are key components that drastically enhance website and application performance when using JaguarPC VPS web hosting services. JaguarPC maintains constant uptime and fast loading times with all VPS hosting plans through its state-of-the-art technology and infrastructure.

“JaguarPC’s VPS hosting, available with dedicated server resources, gives our customers freedom to grow their business rapidly without having to worry about exceeding the limits of their hosting plan and provides more flexibility including burstable RAM at 1-4GB and diskspace starting at 15GB,” says Landis. “Root access and full management services are also available with all JaguarPC VPS hosting so customers receive more control and security with their VPS hosting plan.”

JaguarPC VPS hosting customers can run their applications and websites on their own operating systems as JaguarPC virtual private servers are isolated from other websites utilizing the same physical server. JaguarPC also protects customer data in secure data centers with 24-hour monitoring and emergency backup systems in place.

“You can’t run a business without your essential data on customers and website activity –JaguarPC is committed to supporting and protecting that data in every way,” says Landis. “With flexible server configuration options, all JaguarPC VPS hosting services add an extra layer of protection so you can leave the security up to us while you focus on what you do best.”

JaguarPC’s virtual private server hosting offers more security than shared web hosting. All VPS hosting accounts are fully managed with free reboots, 24/7/365 remote hands, server updates as requested, compromised server recovery, server monitoring, security assessments, rootkit hunter installation, and other enhanced VPS hosting security features.

Business owners, organizations, and website owners interested in more powerful, reliable, and flexible VPS hosting to help their business grow, are encouraged to visit jaguarpc.com. JaguarPC offers fully managed VPS hosting, Linux VPS hosting, Windows VPS hosting and VPS reseller hosting backed by a team of hosting industry experts with 24-7-365 technical support.

Friday 25th June 2010
JaguarPC
P.O. Box 1108
Fulshear, TX 77441
http://www.jaguarpc.com
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Hello,
Howdy loyal clients! It’s been a long time since I’ve sent a newsletter out. A trend I’m breaking right now with this first in a long series of ongoing updates. First let me say thank you to everyone who has helped us make our 11th year in business an exciting one. Summer is here and its time to turn up the heat. Ok enough silliness, lets get on with the updates.

Many of you may have noticed already there’s been some major pushed in our software, training, and personnel aimed at providing an improved customer experience in service and support. We are pleased to announce Jim Sowell, long time JaguarPC manager and former CSM has been promoted to Director of Support. His role is to manage the support services, quality, and senior level management over other support manager roles. In short if you ever have a problem don’t be afraid to contact him: jim@jaguarpc.com and in our forums JPC-Jim .

We have also made a great deal of advances to our client dashboard and while you won’t notice them all, there are several hundred, here are some of the more notable:

– Clients can view the health status of servers including history – Client now have access to an elaborate Support Center containing Tutorials, Guides, Knowledge base, FAQs, useful Downloads, and access to other useful information and areas including Community Forums. Visit the Dashboard https://secure.jaguarpc.com/clients/

• - Clients can reply to ticket updates and notification via emails


• - New ticket escalation processes


• - Clients can create multiple users (up to 5) with access controls.


• - New ticket rating and feedback system


• - New ticket search features


• - Integrated rewards points and ordering


• - Many order form improvements including order tracking


• - Clients can download invoices in PDF format


• - Pay invoices using other sources than card on file


• - Rewards points and affiliate stats improvements


• - New private messaging system


• - Important emails saved in Alerts


• - Ability to add notes to accounts, logins, directions, etc


• - Monitoring improvements include uptime reports and logs


• - Ability for dedicated and VPS clients to add monitoring with instructions, Free to all


• - New Site of the month service open


• - Manage private name servers


• - Third tier brand-able end user support system integrated. End user support not available yet.


• - Automating all orders, API improvements


• - Many others including some bug fixes

Ok there’s a lot more to go over but I don’t want this to turn into a book. Half of the readers have probably already stopped reading, yea I’m looking at you . J/K

Two important notes before I go. We have updated our TOS in a major way, the AUP and SLA have been combined into the TOS. http://www.jaguarpc.com/about/policy-tos.php

Over the years ICANN and Verisign have increased the costs of domain names several times. We have absorbed these costs for the last 10years and not passed the costs on to our clients. Unfortunately the latest increase announced all over the web will need to be passed on. This price increase affects TLD’s such as .com, .net, .org, .us, .info, .biz and .name . The prices for these domain names will change from $9.95/year to $12.95/year effective immediately.

Please join us in our community forums!
http://www.jaguarpc.com/forums/

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Did you know?
JaguarPC pays out thousands of dollars worth of referral credits each month and tens of thousands of extra rewards points. Start referring friends, family, co-workers, and your own site visitors by starting your own referral campaign right inside the client dashboard.
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Login to the client dashboard for account updates, pay invoices, contact support, manage your account, or to contact us :

https://secure.jaguarpc.com/clients/
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Regards,
Greg L. – CEO
JaguarPC
http://www.jaguarpc.com

Several years ago I started having problems sending email to my customers.  The only time I send email is to update a customer on the status of their order, or to ask a question about their order.

I don’t send spam, but on the few occasions that I sent email to customers about their order, some of the customers did not receive the email.

I’m talking about a time period a few years ago, but I know that some of the problems I experienced are relevant today.

ComCast rejected the email as Spam.  At least ComCast  sent a failed notice,  and thanks to ComCast I realized there was a problem.

AOL just let the email go into a black hole without a response to the sender to let you know there was a problem.

Gmail, and MSN sent the mail to a spam folder. If the recipient was not checking the spam folder they did not get the email.

Yahoo was unpredictable.  Sometimes the mail would go to a spam folder, and sometimes it just disapeared.

I was reminded about these problems due to this post by rachidny who is a Jag Customer.  rachidny was having problems getting his email through to the intended recipient in the same way I was having problems a few years ago. In my experience adding a SPF record will take care of problems with many ISPs like ComCast, and AOL.

With MSN/HotMail you need to submit your SPF record to MSN at  https://support.msn.com/eform.aspx?productKey=senderid&ct=eformts

The SPF record will satisfy most ISPs, however in my experience it will not satisfy Yahoo.  Yahoo wants a domain key.  Thats really strange because at least  75% of the spam I recieive has a domain key.

If you need to get email through to all the recipients you have to play the game.

If you have CP you can set up SPF and Domain Keys under email authentication.

If you are using Plesk Support can set this up for you.

On February 5th, 2010 Facebook announced a new site design. Since then the feedback has been overwhelmingly negative. The biggest complaint is the loss of the ability to filter updates and posts from your favorite Facebook applications.

Facebook states:

We’re making it easier for you to find and interact with applications and discover new ones, with the new Applications and Games dashboards, accessible via the “Applications” and “Games” links on the home page. The dashboards will surface the applications you’ve interacted with most recently as well as your most recent application activity and your friends’ activity.

Then later in the post they clarify:

We’re also working on a more granular set of controls for specific applications, so that you can turn off activity for certain applications while leaving it on for others. We’ll have more information to share on this soon.

It’s not clear if the latter means they are working on more controls for filtering or for privacy.

I, for one, used the application filters daily and missed them as soon as they were gone. However, I did find a work around. It’s not the best solution but it works for now.

UPDATE: As of March 20th, the instructions below DO still work but you have to scroll down past several new posts in your feed before your filter starts displaying your application posts correctly.

If you obtain the application ID for the application you want to set a filter for (actually it will be a bookmark in your browser) you can still see posts only related to the application you’re interested in.

For example, to view only FarmVille posts, you can do so by clicking on this link: http://www.facebook.com/home.php?filter=app_102452128776

You can then bookmark this in your browser.

The format for the bookmark is: “http://www.facebook.com/home.php?filter=app_APPICATION-ID-NUMBER”

To obtain the application ID number, I found it by searching for the application in Facebook. Once it appears in the search results, click on the application and it should have a long URL containing the application ID in the address bar of your browser.

For FarmVille the URL was: http://www.facebook.com/search/?q=farmville&init=quick#!/apps/application.php?id=102452128776&ref=search&sid=572162762.2672672765..1 and the application ID is listed after “application.php?id=” and before the “&”. So the ID is: 102452128776

Hopefully Facebook comes up with a fix for this soon, but for now, enjoy this work around. You’re also welcome to visit us on Facebook!

It’s critical that businesses complement their servers with an investment in a high-quality backup and storage solution.

By Greg Landis

Businesses of all sizes are increasing their use of the Internet on a daily basis. They are using the Internet to communicate, publish content and store and process data with the help of web-based applications. With all of this content and data being created and stored on servers, there is a corresponding need to ensure its safety. Hard drives can fail, servers can be hacked, human error can cause data to be deleted, and the data centers that house these servers could catch fire or become victim to natural disasters or even terrorist attacks. All of these are plausible scenarios that can threaten the integrity of the data stored on a server.

Because of these realities, it is absolutely critical that businesses complement their servers with an investment in a high-quality backup and storage solution. This will guarantee that mission-critical data and content is backed up regularly and protected against technical failure, human error or disaster. All types of organizations need this type of insurance. A single hard drive failure can result in the permanent loss of important content, contact information, sales records and financial data. Such a disaster would be a death sentence for any organization conducting business on the Internet. There are other good reasons to have a backup plan. With the right protection in place, customers can be free to experiment and push their servers to do more without having to worry about the negative ramifications. It also brings peace of mind that contributes positively to an organization’s operations.

Buy data protection from a hosting company

It makes a great deal of sense to buy storage and backup solutions from a hosting company. They already host the customer’s server and data protection is a logical extension to web hosting that can be integrated and run off the same network. Customers also benefit from a single bill for all their IT hosting services and by working with their hosting company, have a single point of contact, a high degree of familiarity and comfort and the ability to manage their environment from a single unified interface.

Customers should understand that backup and storage is typically not included with a standard dedicated server. It is usually purchased as an optional add-on service. However, a problem in the market is that many hosting companies are not aggressive about educating and selling customers about the importance of data protection. Even worse, many hosting companies do not even have an affordable, fully functional and easy to use solution. Customers that value their data and want backup and storage services should look for a hosting company that has the breadth and quality of services they are looking for.

JaguarPC’s Data LockBox

JaguarPC has been in the hosting business for over a decade and offers its customers Data LockBox, a backup and storage solution built on R1Soft’s industry-leading Continuous Data Protection (CDP) software. CDP enables customers to back up their servers by providing near real-time replication of their data. JaguarPC installs the CDP software on the customer’s server and it takes snapshots and duplicates the content and data onto a separate backup server. Because the data replication process is continuous, customers are able to restore their servers to a designated point in time in the event of hardware failure or disaster. CDP provides bare metal restore capabilities – bringing back the original state of the server, complete with the entire operating system, settings and data. No re-configuring or re-installation of the operating system is required.

Data LockBox brings a number of other features and capabilities to the table.
CDP backs up incrementally, copying only sectors of a disk that have changed since the previous backup. Combined with standard compression technology, this reduces storage utilization and CPU overhead significantly and enables the replication process to be completed within minutes. CDP also features full data encryption during transmission and in storage, ensuring robust levels of security. Other features include a MySQL database add-on, true database in-memory backup, event logs, reporting capabilities and support for both Windows and Linux-based virtual machines.

With Data LockBox, customers receive access to a web-based control panel, which allows them to manage their data protection capabilities and instantly restore content directly from the backup systems. Customer can also set backups to take place on an hourly basis. The level of control provided through the management tool gives customers that prefer to be hands-on the flexibility they are looking for and enables them to access their solution remotely and on a 24/7 basis.

Data LockBox supports servers running on both the Linux and Windows platforms and can be used to backup hosted servers, on-premise servers, office workstations and personal computers. JaguarPC also provides back up servers – powered with free versions of R1Soft – to other hosting companies on a white label basis.

JaguarPC has been in the backup and storage business for several years, having been one of R1Soft’s beta testers and original hosting partners. With a long history hosting for the SMB and enterprise community, and a strong technical grasp of storage technology, JaguarPC is uniquely positioned to meet the data protection needs of customers.

About JaguarPC

JaguarPC, founded in 1998, is an industry-leading provider of web hosting services to small and medium-sized businesses, government agencies and non-profit organizations worldwide. Customers enjoy the flexibility of choosing from a full suite of hosting solutions, ranging from shared hosting and virtual private servers to dedicated hosting and managed hosting. JaguarPC also operates a reseller program, helping smaller organizations jump into the hosting business or augment their current offerings. Each JaguarPC hosting plan is backed by a world-class data center infrastructure and network, and supported by a rock solid customer service operation. With over a decade of experience, JaguarPC helps organizations realize their full potential by capturing the power of the Internet.

To learn more, please visit: http://www.jaguarpc.com.