What is “The Cloud”?
“The Cloud” may sound like a confusing term, but it is actually easy to wrap your mind around. Simply put, cloud computing refers to storing and accessing data over the internet. Traditionally, data and programs are stored and run on your computer's local hard drive or network. Whenever you access data that is stored on a local hard drive or network, you are not using the cloud. For example, if you were to view a photo that is stored on your hard drive, you are not using the cloud. However, if you were to get on the internet and view a photo on Instagram or Facebook, then you would be accessing the cloud because that photo is not stored on your local hard drive. The “cloud” simply refers to a bank of servers that you can access through the Internet to store and access data. It is used for personal use or it can be used by businesses. “The cloud” has multiple names such as cloud computing, cloud hosting, or simply “the cloud”.
What is Cloud Hosting?
Cloud hosting or cloud computing is when a company runs an application on virtual servers over the internet instead of using physical servers located in their personal offices. Hosting an application and having physical servers located in your offices requires maintenance, physical space, and can cause multiple headaches. Cloud hosting is offered as a service rather than a product. Cloud hosting companies provide space as needed. The user pays only for what they use, much like paying for electricity. When using cloud hosting, the goal is to decrease the costs and headaches caused by purchasing, setting up, and maintaining your own on-premise servers.
Benefits of Cloud Hosting
There are multiple benefits when using cloud hosting. One of the clearest benefits is how quick and simple it is to set-up and use hosted servers over physical on premise servers. Using cloud hosting, a company should be able to focus on doing their job rather than setting up and maintaining servers. Another benefit of cloud hosting is that it is disaster safe. Rather than being hosted on a single physical server, an application hosted on the cloud draws its resources from a network of underlying servers. If one server fails, it will have little to no effect on the availability of the application. Cloud hosting can also be more affordable than traditional on-premise servers. Cloud hosting companies only charge people for the resources they use, so you don’t have to pay for resources that you don’t need.
Cloud hosting is the way of the future. Companies are moving away from the traditional on-premise model towards hosted cloud solutions. Operating with cloud hosting will make the lives of your employees less stressful and will increase the amount of functionality for your business.
JaguarPC is offering over an amazing $1.99 .org special * through the month of September.
Why a .org Domain?
When you need to get the best rank presence and traffic for your .com domain then a .org domain can help immensely. If you already have an established .com extension then you should definitely consider the benefits of also obtaining the .org extension as well. Blogs, businesses and e-commerce presences that have a brand and a reputation to protect can't afford to have their names taken and used by others for alternative purposes which can include websites that might try to mimic your .com's services or products. Even worse consequences could occur due to malicious activities using your .com address as a .org. Purchasing the .org extension can give you the confidence of knowing that your hard work and efforts won't be diminished by a perpetrator who is riding on the coat tails of your own efforts.
Trusted and Established
.org domains are trusted by consumers and potential clients. Most established businesses that are doing well or have good future potential will procure their .org for purposes beyond name recognition and brand name protection. Not only is having a .org domain an important sound business decision but it can also have the benefit of increased web exposure. Search engines will index your .org domain and your .com domain leading to better ranks and more results to get your organization in front of more prospects that will have a potential interest in your organization. The more you are seen the more popular you can become .
Philanthropy and Non-Profits
Groups that promote and engage in philanthropy and the absence of profit structures are more prone to use .org domains. People around the world have an interest in finding your website or blog that promotes a cause or special interest when you use a .org name. The extension lends the concept of organization over business to potential members and contributors for your principal or movement. Special fund and awareness raising efforts may be taken more to heart when a .org is present on the world wide web address. Those who have interests will note that your site or blog's efforts are more contribution over profit based and may lend a more sympathetic ear and greater support to your efforts. Use a .org to have your mission gain greater and more respected recognition. Highlight the socially responsible agendas that you are promoting and get a better response through the association and reputation of .org.
Professional Organizations and Associations
Organizations can naturally benefit from the clear association with .org. Professional outreach can gain greater momentum, respect and additional members as well as influence by the use of this trusted and well know cross link. The American Heart Association and The American Bar Association are two good examples of organizations that are well recognized and make good use of the .org extension option. If your site deals with professionals then .org is a solid choice which will help you gain new members and let the public know more about the services and benefits that your organization is capable of providing. The greater respect and the association with professionalism can help your membership grow and maintain a good light in the public eye. A .org can help your professional organization gain the value of being a respected authority and the go to link for networking and information.
Overlooking the deeper values of a .org domain could cost you the recognition, awareness and protection that your brand, association, organization or non-profit deserves. When you purchase a .org domain you are increasing the awareness of your organization and allowing a broader audience to engage with and promote your cause. Don't get left behind on the search engines but inspire more support for your agendas and overall cultural institutions, religious organizations, civic and artistic efforts as well as social and sport teams, and communities. Spread the word with a .org and take advantage of the world wide community gains for more members and contributions. .org can be a signal that you are in it for the greater good over the greater green.
*New domains only, no transfers or renewals, first year only.
By Sabrina Sep 02, 2014 7:05 am
As a webmaster or website owner you want to be able to use the best tools in order to find the right ways and systems to promote your site. Google provides two very easy tools to analyze, track as well as fix and better promote your sites. Google analytics offers the best tools to analyze the results of your efforts and Google webmaster tools can demonstrate how the engines are seeing you in their results. Both systems will return results that can help you track and perform actions for a better website and engine ranks.
While some view these two sets of tools as one, at a deeper level the actions they perform and the tools they offer are actually very different. Digital marketers in particular will find great value in both Google Analytics and Google Webmaster Tools but both are also very good tools to get your site in shape for the giant to take a look at your website and access its value. Webmaster Tools reports on how search engines interact with your site, while Google Analytics reports on how website users interact with your site. Both can be used to leverage more traffic and more sales from a website.
Google Analytics Uses and Functions
Analytics tracks data and analyzes those results. Google Analytics is meant to give a picture of who is coming to a website, how many hits a site gets, how people are finding the site and what content is popular. Adsense, Google+ and AdWords are all integrated into Google analytics. Your entire website traffic statistics including total visits, average time on site, and bounce rates along with demographics and how visitors find your website are all important aspects which can help you determine what tactics to take to make your website popular. Site analytics will give you some key information that will allow you to make any necessary changes for improved traffic, engagement and more overall potential conversions of your traffic to fans, return engagement and sales. Learn more about the basics of Google Analytics and how to get your tracking code enabled on your website to start taking advantage of the most popular features.
Google Analytics Features:
All kinds of reports are available that will give you the details and the results of your activities so you can make adjustments and assessments as to what is working and what needs to be changed.
Google WebMaster Tools
While analytics will give you good information that will tell you the who, what, when and where's of your site, Google Webmaster Tools is more geared to how your site performs in the eyes of search engines. Information that is returned is more about how search is looking at your site and what it thinks of your links, site maps and website configurations. The visibility of your website on search engines can be based on the number of impressions generated for particular keywords and page click through rates. XML site map crawls and 404 error results will be reported by Webmaster Tools to allow you to tweak your site for better performance and engine results. Knowing what is wrong is sometimes half the battle. When you need help to determine what actions are best to improve the visibility of the site and fix problems then you can turn to Google Webmaster Tools with the confidence that this system will be able to determine what is affecting your rank and your website's return in the engine results.
Google Webmaster Tools Features:
Google Webmaster Tools makes it easy for you to determine how Google looks at your website .Web designers and website owners can use this tool to not only identify but also to fix problems on the websites that are related to links, searches, URL's and HTML errors. There are many tools here to help you improve the visibility of the site and fix problems that may be affecting your rank and engine results.
You will find both tool sets are easy to use and they provide insightful data results that will allow you to gain valuable information which you can act on to improve your website, conversions and engine result. The best part is, they are both free and one easy tutorial and a tracking code is all you need to get stared.
By Sabrina Aug 19, 2014 11:22 am
Professional web design services can cost over a $1000 for just a simple site. We understand that many businesses need a web presence at an affordable price. JaguarPC has designed a WordPress web design package that will allow you to work with a professional WordPress website design developer. When you choose our website package plan you will receive monthly web hosting, a domain and an attractive website.
Why Use WordPress?
WordPress themes are optimized to meet the growing demands of search engines and consumers. Websites that function seamlessly and are attractive can allow you to grow your client and visitor base more rapidly. A well laid out website that is visually pleasing can capture and retain more traffic. The platform will also improve traffic in other ways. WordPress themes are built for basic SEO optimization which means your new website will automatically have a better ability to be found on the web. Responsive websites can also be enabled via WordPress themes. Responsive websites allow your site to consistently be displayed across all types of devise and in particular mobile devices where now over 30% of consumers look for services and products. WordPress websites give you greater exposure nearly instantly when they go live.
Feature Packed Plans
Websites built by our team feature professionals with years of experience in designing WordPress websites. During the initial development stage you will be working directly with a representative who will translate your ideas and concepts into a website you can be proud of right from the launch. You will provide the content and images for the designers and fill out a questionnaire which will allow the designer to get the details for any specific items you want enabled on the site. The introductory plan includes five website pages and our designers will work with you through a number of revisions from the initial content to the final stages to present a published version that matches your vision. Your website can be mobile responsive and include all of the important social media channels that you need to have added. A blog can also be enabled if you decide that this is a feature that you will need. A contact page is provided and can act as a critical part of your website and as a viable communication option for you visitors. Once your website is complete and published you will receive the benefits of our monthly maintenance plan.
What is the Monthly Maintenance Plan
Our monthly maintenance plan covers the cost of your web hosting each month. JaguarPC's WordPress websites are hosted on our business level plans. These servers are fast. JaguarPC allocates 600% more resources on these servers over our standard shared accounts so that high performance and optimal page loads speeds can be achieved. 24/7 e-mail support, regular WordPress version updates and offsite backups of the site are included. You won't have to worry about these basic maintenance task which leaves you more time to focus on your business or other matters that need your attention. Urgent needs can usually be addressed on the same day with this plan. Our team will also monitor your site for any security issues and clean them up without any action on your part. Each month you will also receive up to 2 hours of maintenance for your site. If you need to migrate your site then we can help you with that too. Some businesses and personal sites may be due for a little TLC. Your old site can be changed into a WordPress themed site and re-created as a responsive website. Our team will make your move seamless.
As You Grow
Our plans allow you to add more pages as well. If you need a new product page or a new logo then our team will be on hand to add these additional features. One of the great benefits of having our designers at your fingertips is that we can improve and enhance your website as you go. It is easy to extend WordPress with advanced features that may require plugins, apps or scripts. If you have needs for new development features or you would like to add plugins and additional elements to your website then our team is available to review and assess your requests and expand your website.
WordPress websites can be basic to suit an individual's need for a web presence through a blog or a small site while large businesses and eCommerce sites can easily expand from the basic capabilities of WordPress sites to suit their own specialized needs. JaguarPC gives you everything you need to get started with or to improve your online presence. Consider the value of having a website that is intuitive for users, optimized for search engines and captures your ideas and products in a visually appealing way. You can now have that website that you have been thinking of for years but could never afford or complete on your own. You will have the assistance of JaguarPC as a world recognized hosting provider, professional web designers and the benefits of the worldwide WordPress Community.
Contact firstname.lastname@example.org to learn more about this incredible new opportunity.
By Sabrina Aug 15, 2014 7:02 am
Using a secure and dedicated server hosting service offers users a great deal security and protection upfront. Yet, if you are looking to add more security to your already secured dedicated server hosting service from JaguarPC, there are some additional steps you can take. Below are a few tasks that you can perform to reduce your server’s risk of an attack.
Tip 1: Change the SSH (Secure Shell) Listen Port
Within your server, change your port to a number other than 22. Since 22 is the default SSH Listening Port, it would be wise to change this number to something different or obscure. By completing this fairly simple task, you will prevent automated brute-force attacks from trying to guess the usernames and passwords within your secure and dedicated server.
Tip 2: Use Only TLS (Transport Layer Security)
Another way to give your server more protection and security from potential hackers is to only use TLS protected interfaces for your server administration. Transport Layer Security is a protocol that will ensure privacy between the communication of your server and your computer. Your privacy is maintained through TLS because this protocol encrypts the data that you send between your secure and dedicated server and your computer. This handy protocol prevents hackers from gaining access to your login information, which they would then use to attack you.
Tip 3: Keep Your Software Updated
This may seem like a no brainer, but if your website is going to stay secure, you need to perform software updates when they become available. Just remember that it is much easier for a hacker to gain access to your server when your software is outdated. This is because when your software is outdated, it is much easier for hackers to find and exploit entry points in your software. So keep this in mind the next time you are about to decline a software update. Consider subscribing to JaguarPC’s RSS feed to learn about the latest bug fixes and other tweaks we are making to ensure your server stays secure.
Tip 4: Your Username and Password
Another more obvious tip, but having a password that is difficult to crack is probably the most essential aspect of your site’s actual security. However, if you are like most people, you probably created a password that is very easy to remember. For instance, it might be the name of your relative, friend, pet, or an important date. If no one has ever told you before, having a very common and guessable password is a big no-no. Hackers have special tools to perform a cryptanalytic attack on your dedicated and server to retrieve your password. This type of an attack will continue to try possible words until the right one is located. Thus, do yourself a favor and make your login password strong. Have it include different cases of letters, symbols, and numbers in a random assortment. Finally, remember to keep this password safe and change it regularly.
By Sabrina Aug 07, 2014 5:38 pm
Most smart business owners use their websites and blogs to engage with their clients and showcase their products and services to potential customers. Yet, when it comes to choosing a reliable hosting service like JaguarPC, many business owners are paying more attention to creating their website's content. Choosing a reliable hosting service is one of the most vital steps in the website building process.
When You Make the Wrong Choice?
From a business perspective, one of your biggest priorities is to maximize your profits. Choosing the wrong web hosting service can negatively impact your business’ income. When you fail to choose a reliable hosting service that fits your needs, a number of bad things can happen. Below are some of the results of choosing a bad hosting service.
1. Negative Effect on Your SEO Rank
One of the main goals of your website is to rank high in search engine results so that your customers can easily find you. This is going to be a hard task if your site is down. It could result in a negative effect on your SEO ranking when your site fails to report for a number of days. Most SEO experts also believe that a slow website can hurt your ranking as well. Choosing a reliable hosting provider with good uptimes and high quality hardware will almost always give your site a boost when it comes to SEO and rank.
2. Revenue Loss
If or when your site goes down, all the potential customers who typically visit your site will not be able to view your website. These potential customers will not be able to learn more about your company and the products or the services that you offer. What’s worse, if you are a company with an online store, you will lose money when your site is not up and running. Businesses will find that many host now offer business level web hosting plans so that eCommerce stores and large business sites can choose plans that run on the best servers and experience little to no down times.
3. Security Issues
Although there is no perfect solution to keep your website secure, a reliable hosting service will provide daily backups from a remote server for extra assurance that your data will be available in the event of a disaster, such as hurricanes and fires, minor mishaps or if your live data becomes vulnerable or corrupt it can still be retrieved. This makes it much easier to fully restore your website if it happens to get compromised. A reliable hosting service should also offer its customers 24/7/365 techincal support by phone, live chat and a ticketing system.
Making the Right Decision
When it comes to choosing a reliable hosting service for your website, you will want to understand the different hosting options that are available. Once you know which type of web hosting plan from JaguarPC will best match your needs then you can be assured that our 10x SLA uptime agreement and reliable services will be in place for you to have a satisfying hosting experience. Selecting between a VPS, Cloud, Hybrid, Shared or Dedicated server plan type can be critical to your website's performance and overall success. For example, if your business involves selling products and generates a large amount of traffic, you should probably consider investing in a dedicated server to host your site. This option may cost more upfront, but it will be worth it, seeing as your site will be equipped with a more reliable server that is capable of handling a large amount of traffic. Smaller business sites can benefit from business web hosting while mid-sized business may enjoy the flexibility of cloud plans which allow for growth and are cost effective. No matter what type of hosting plan you select you can know that it is backed by 15 years of reliable web hosting services from JaguarPC.
If you need additional information about which hosting plan is right for your business needs then please reach out to us at: email@example.com
JaguarPC celebrated its 15 years in the web hosting industry back in October of 2013, but I wanted to bring the value of our experience back into the line of sight for our customers. Over the years JaguarPC has grown immensely due to the support of our loyal clients as well as the quality of the services we offer. My numerous years of experience have lent me the insight to understand that the most prominent qualities which bring customers to us and keep them referring others to us is our strong reputation and our client support services.
While I find that those two factors bring clients to us, what really keeps clients with us is our ability to change with the times and bring you new products which allow for higher performance for you hosted sites. Our team is always seeking out new services, systems and procedures that will offer our clients the best experience when it comes to hosting their site with us. I understand that our clients trust us with their important business websites, e-commerce stores and online blogs. We at JaguarPC value that trust and daily we keep in mind what is necessary to preserve that type of relationship.
The redesign and launch of our website offers may new products and plans. If you have a VPS or dedicated server then you can now add a SSD drive and LiteSpeed software upgrades for some of the best VPS and dedicated server performance possible. If you are using shared hosting but need a more robust plan but aren't quite ready for a VPS yet, then our business hosting plan may suit you better. Some of you might be interested in exploring the abilities of our cloud plans that allow you to scale resources up and back down for your changing needs. Special events on your site, application development projects or even your startup efforts and plans will benefit from being on the cloud. Resellers have new options as well with our partnership program and UK data center options.
I am very excited about all of these new potentials and prospects that we now have available. These additions mean that JaguarPC can better meet the hosting needs of an even more diverse group of clients and we can continue to do that very well.
I encourage you to contact our team to see what we can provide that will help your website, blog, business or e-commerce site shine. Does your account need a little polish or is it working perfectly for you? Either way, you can know that when you contact us for support and services we will take a hands on approach that demonstrates JaguarPC is a hosting company that values the trust you put into our services and we don't intend to let you down.
Have a terrific summer,
Greg Landis CEO JaguarPC
Boost Your VPS and Dedicated Server Performance
LiteSpeed is an Apache drop in replacement which can improve server speeds by 6X over Apache and allows a 50% improvement in PHP performance versus Apache. It uses the same apache configuration and works the same way that Apache does. LiteSpeed can manage hundreds of thousands of high performance Apache drop-in replacement connections without CPU or RAM spikes and no down time is required for the installation. LiteSpeed is one of the best options available to substantially improve performance on high traffic sites.
Exceptional Customer Service and Technical Support Is Always Our Goal
Here at JaguarPC it is our mission to keep our clients happy with their services. In order for us to better serve you we conduct surveys and reach out to our customers on a regular basis to discover what we are doing best and how we can continue to make improvements. This month Zachary McClung, our sales and services manager, has compiled a review of our customer service and technical support service ratings. At JaguarPC we aim to maintain exceptional levels of service across the board.
Fast and Efficient Server Performance With a SSD
Solid State Drives, SSD, are now available. While traditional drives involve moving parts to retrieve your data, SSD technology involves no moving parts. When you employ this state of the art drive you will see a massive improvement in the way your date is retrieved and the rate at which it is served. The direct acquisition of your data means that applications can be launched in near instant time. High traffic and heavy dynamic content sites will benefit from the improved way that data is acquired. If your site has high input/outputs per second (IOPS) then an SDD upgrade may be the solution you need for the best VPS performance possible.
Cloud Hosting Plans Provide Scalable, Cost-Effective and Secure Solutions
Cloud web hosting is one of the newest plan types offered by JaguarPC. Cloud hosting involves multiple VPS units acting as one. This level of redundancy means that if one server experiences issues then another will automatically pick up any gaps in service. Cloud hosting offers the best redundancy available. If you have been hearing about cloud web hosting then you will want to consider this plan for yourself especially if you are working on a development project, a startup or have a site that needs the added security and data protection offered by cloud plans. The scalable nature of Cloud hosting means cost-effective hosting is at your fingertips.
TIP OF THE MONTH: Use Our Daily Backups and Another Source for 100% Data and Disaster Recovery. While JaguarPC offers free daily bakups you will want to use at least one other data backup source for complete assurance that your data is safe in case of a disaster or minor mishaps.
Need Extra Cash?
Would you like to enjoy some of the biggest affiliate payouts in the industry? Simply join our JaguarPC web hosting affiliate program and refer your clients, friends, family and business associates to start earning handsome rewards. Learn more about our affiliate program.
JaguarPC runs cPanel across our servers because we strongly believe it is the best control panel in the web hosting industry. cPanel allows you to easily get your website online with little to no experience. You can use the main features for managing all of the functions of your website. cPanel allows you to take control of the tasks involved in running a website, from backing up your data to managing your e-mail and domains without headaches, bugs and inconsistencies.
When you are ready to publish your website you can use FTP (file transfer protocol) to upload you files through cPanel. You will find that FTP and Anonymous FTP control systems along with the file management features are easy to use and even if you are publishing your first website you should not have any difficulty with the intuitive and easy to use nature of cPanel.
One of the most important maintenance task you can perform for your website is to take regular backups. Full automatic backups can be performed in cPanel. If you have a larger site your databases can be backed up separately. Don't forget it is necessary to backup your site files and your database files in order for your site to be restored to its original format .
cPanel features allow you to manage your domains. You can park, add-on, create sub-domains, redirect domains as well as use the advanced DNS editor. If you have been struggling with your domain management due to using a variety of domains then this control panel along with the included valuable support areas and videos will make you a domain expert in no time at all.
E-mail management is a breeze with cPanel features that consider you may have more than casual e-mail needs. You can access your mail from anywhere with web based interfaces like roundcube and squirrelmail. cPanel provides you with mail management features that include POP3/IMAP accounts, mail client configuration, auto responders and spam assassin along with easy to setup email authentication.
Softaculous is the leading auto installer for cPanel. You will find over 320+ scripts are available with one click installs along with 1115 PHP classes so that you can stay on top of the latest techniques to make your website even better. These scripts cover a variety of different features which add additional functionality which can benefit almost every website. Softaculous offers regular updates for added speed and the security of your scripts. You can ease your worries about these type of back end issues which leaves you more time to work with your content, products and clients.
SEO with Attracta SEO will be one of the better ways to get ranked on the search engines. cPanel includes a one click install for Attracta. Once you have activated it through your control panel it will allow Attract to generate a site map for you which will get you ranked on many of the major search engines. Once visitors can find your site you will see your website's volume, traffic and overall popularity grow.
These feature are all at the heart of cPanel but you can find a vast array of other tools within the panel that will assist you with your web hosting and site development. If you are an expert or just getting started with your first web hosting account then cPanel will benefit you at all levels for your web hosting and website needs.
Growing and established businesses will benefit from the fact that cloud hosting offers an affordable, flexible platform which can be used for anything from website design to application development to e-commerce. Rather than being beholden to one server, you can rest easy knowing your organization is backed by a group of servers that are managed by a reliable web hosting provider. Small to medium-sized businesses often benefit most from cloud hosting, as it’s a pay-as-you-go, scalable, customizable service that can be used for a wide variety of projects and operations.
Reasonable Price Models
Like other forms of hosting, cloud offers dependable uptime, flexibility, ample storage, and data protection options for a more a more manageable cost rate over other types of hosting plans. Because cloud hosting users only pay for what they use, you’ll enjoy greater savings and access to the resources you need when you need them. Hosting on cloud servers removes the need to set up and maintain complex hardware and update software, which reduces costs, as well as the need for an extensive technical support team. You can easily add and remove services based on your current needs, or stick to a set of resources that allow you to stay within your budget.
Automatic program and software updates are another reason why many businesses opt for hosting via cloud servers. Because cloud hosting services are delivered through an Internet connection, upgrades to software and programs are made automatically by hosting companies. Rather than having to purchase licenses and/or updates and installing them yourself, your cloud hosting provider will ensure you’re always using the latest versions of your applications. This increases savings and also frees up the time users would otherwise spend on managing hardware.
Flexible Security Measures
Contrary to what many believe, there are a number of security options available for cloud servers. While the use of a public cloud isn't recommended for mission critical information, hybrid or private clouds can be utilized by users looking to safeguard important data. Companies can move everyday applications and data to public clouds so they're accessible to all users, and keep crucial information secured safely within a private cloud. This way, not only is sensitive information kept well-protected, but storage space is also conserved through more efficient management.
By Sabrina Jul 10, 2014 5:02 pm
You've likely noticed the words exceptional service popping up around here lately. Whether it be our display ads, job postings or our survey questions, providing exceptional service is our goal. These are the words we live by. While we don't always get it right, we do more often than not. Your feedback is very important to make sure we do get it right the other times. Today you are looking at June's Customer Service Ratings, Average First Response Times and Average Ticket Response Times. Along with a few other stats that may surprise you.
June Customer Satisfaction Rating
Let's first start off by discussing our Customer Satisfaction Ratings. The Customer Satisfaction Ratings is our here and now feedback in regards to the level of service we are providing. This is instant feedback from customers and it is available on every interactions our team has with you our customer via our help desk at JaguarPC. We utilize a 1 - 5 star rating system to gather feedback on each interaction. In the graph below you'll see each departments rating broken down individually. You'll see our Customer Service department maintained a 5 (100%), E911 Emergency - Server Down 5 (100%), Support 4.7 (94%) and our Support L2 4.7 (94%). The hosted industry standard satisfaction rating is 93%. (Fun Fact J.D. Powers & Associates has cable companies with a overall customer satisfaction rating of 69% OUCH)
Average First Response Time (Support)
The first response time is another key metric we utilize to department the quality of support we are providing. It is important that customers know that when you have an emergency we will be there quickly to begin to resolve your issue. Unlike Customer Satisfaction Ratings the support department as a whole is tracked as one-time. In June our average first response time was higher than we'd like it to be at 45 minutes & 35 seconds. We like to keep first responses to 20 - 30 minutes with our E911 emergency queue under 10 minutes.
Average Response Time (Support)
The average response time for support is the final key metric used to determine the performance of the department. Like the average first response time, it is also calculated as a department wide figure. The average ticket response time includes every response in every ticket throughout the department. In the month of June, the technical support department had an average response of 1h 5m 0s. We like to keep this between 40 - 60 minutes.
Help Us, Help You! Say No To Social Escalations!
We are living in a social media driven world today. It is common place now to tweet a company or post on their wall when struggling with a company. For the local grocery store or a restaurant this works great. When it comes to technology which can be frustrating some days and rapid communication can happen in minutes help us, help you by escalating issues to firstname.lastname@example.org instead. Our social media pages like many technology companies are run by marketing folks and not geeks. They are in the office Monday - Friday 8 am to 5 pm while our geeks are here 24 hours per day, 7 days per week and 365 days per year. When you post on our Facebook page it could sit for 24 hours. When you e-mail email@example.com the issue is escalated within a few hours. Help us, help you and escalate your issue to geeks and not marketing freaks.
If you have any questions feel free to e-mail me: firstname.lastname@example.org I'm always happy to answer any questions you may have in regards to our customer service or support departments.
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