JaguarPC celebrated its 15 years in the web hosting industry back in October of 2013, but I wanted to bring the value of our experience back into the line of sight for our customers. Over the years JaguarPC has grown immensely due to the support of our loyal clients as well as the quality of the services we offer. My numerous years of experience have lent me the insight to understand that the most prominent qualities which bring customers to us and keep them referring others to us is our strong reputation and our client support services.
While I find that those two factors bring clients to us, what really keeps clients with us is our ability to change with the times and bring you new products which allow for higher performance for you hosted sites. Our team is always seeking out new services, systems and procedures that will offer our clients the best experience when it comes to hosting their site with us. I understand that our clients trust us with their important business websites, e-commerce stores and online blogs. We at JaguarPC value that trust and daily we keep in mind what is necessary to preserve that type of relationship.
The redesign and launch of our website offers may new products and plans. If you have a VPS or dedicated server then you can now add a SSD drive and LiteSpeed software upgrades for some of the best VPS and dedicated server performance possible. If you are using shared hosting but need a more robust plan but aren't quite ready for a VPS yet, then our business hosting plan may suit you better. Some of you might be interested in exploring the abilities of our cloud plans that allow you to scale resources up and back down for your changing needs. Special events on your site, application development projects or even your startup efforts and plans will benefit from being on the cloud. Resellers have new options as well with our partnership program and UK data center options.
I am very excited about all of these new potentials and prospects that we now have available. These additions mean that JaguarPC can better meet the hosting needs of an even more diverse group of clients and we can continue to do that very well.
I encourage you to contact our team to see what we can provide that will help your website, blog, business or e-commerce site shine. Does your account need a little polish or is it working perfectly for you? Either way, you can know that when you contact us for support and services we will take a hands on approach that demonstrates JaguarPC is a hosting company that values the trust you put into our services and we don't intend to let you down.
Have a terrific summer,
Greg Landis CEO JaguarPC
Boost Your VPS and Dedicated Server Performance
LiteSpeed is an Apache drop in replacement which can improve server speeds by 6X over Apache and allows a 50% improvement in PHP performance versus Apache. It uses the same apache configuration and works the same way that Apache does. LiteSpeed can manage hundreds of thousands of high performance Apache drop-in replacement connections without CPU or RAM spikes and no down time is required for the installation. LiteSpeed is one of the best options available to substantially improve performance on high traffic sites.
Exceptional Customer Service and Technical Support Is Always Our Goal
Here at JaguarPC it is our mission to keep our clients happy with their services. In order for us to better serve you we conduct surveys and reach out to our customers on a regular basis to discover what we are doing best and how we can continue to make improvements. This month Zachary McClung, our sales and services manager, has compiled a review of our customer service and technical support service ratings. At JaguarPC we aim to maintain exceptional levels of service across the board.
Fast and Efficient Server Performance With a SSD
Solid State Drives, SSD, are now available. While traditional drives involve moving parts to retrieve your data, SSD technology involves no moving parts. When you employ this state of the art drive you will see a massive improvement in the way your date is retrieved and the rate at which it is served. The direct acquisition of your data means that applications can be launched in near instant time. High traffic and heavy dynamic content sites will benefit from the improved way that data is acquired. If your site has high input/outputs per second (IOPS) then an SDD upgrade may be the solution you need for the best VPS performance possible.
Cloud Hosting Plans Provide Scalable, Cost-Effective and Secure Solutions
Cloud web hosting is one of the newest plan types offered by JaguarPC. Cloud hosting involves multiple VPS units acting as one. This level of redundancy means that if one server experiences issues then another will automatically pick up any gaps in service. Cloud hosting offers the best redundancy available. If you have been hearing about cloud web hosting then you will want to consider this plan for yourself especially if you are working on a development project, a startup or have a site that needs the added security and data protection offered by cloud plans. The scalable nature of Cloud hosting means cost-effective hosting is at your fingertips.
TIP OF THE MONTH: Use Our Daily Backups and Another Source for 100% Data and Disaster Recovery. While JaguarPC offers free daily bakups you will want to use at least one other data backup source for complete assurance that your data is safe in case of a disaster or minor mishaps.
Need Extra Cash?
Would you like to enjoy some of the biggest affiliate payouts in the industry? Simply join our JaguarPC web hosting affiliate program and refer your clients, friends, family and business associates to start earning handsome rewards. Learn more about our affiliate program.
JaguarPC runs cPanel across our servers because we strongly believe it is the best control panel in the web hosting industry. cPanel allows you to easily get your website online with little to no experience. You can use the main features for managing all of the functions of your website. cPanel allows you to take control of the tasks involved in running a website, from backing up your data to managing your e-mail and domains without headaches, bugs and inconsistencies.
When you are ready to publish your website you can use FTP (file transfer protocol) to upload you files through cPanel. You will find that FTP and Anonymous FTP control systems along with the file management features are easy to use and even if you are publishing your first website you should not have any difficulty with the intuitive and easy to use nature of cPanel.
One of the most important maintenance task you can perform for your website is to take regular backups. Full automatic backups can be performed in cPanel. If you have a larger site your databases can be backed up separately. Don't forget it is necessary to backup your site files and your database files in order for your site to be restored to its original format .
cPanel features allow you to manage your domains. You can park, add-on, create sub-domains, redirect domains as well as use the advanced DNS editor. If you have been struggling with your domain management due to using a variety of domains then this control panel along with the included valuable support areas and videos will make you a domain expert in no time at all.
E-mail management is a breeze with cPanel features that consider you may have more than casual e-mail needs. You can access your mail from anywhere with web based interfaces like roundcube and squirrelmail. cPanel provides you with mail management features that include POP3/IMAP accounts, mail client configuration, auto responders and spam assassin along with easy to setup email authentication.
Softaculous is the leading auto installer for cPanel. You will find over 320+ scripts are available with one click installs along with 1115 PHP classes so that you can stay on top of the latest techniques to make your website even better. These scripts cover a variety of different features which add additional functionality which can benefit almost every website. Softaculous offers regular updates for added speed and the security of your scripts. You can ease your worries about these type of back end issues which leaves you more time to work with your content, products and clients.
SEO with Attracta SEO will be one of the better ways to get ranked on the search engines. cPanel includes a one click install for Attracta. Once you have activated it through your control panel it will allow Attract to generate a site map for you which will get you ranked on many of the major search engines. Once visitors can find your site you will see your website's volume, traffic and overall popularity grow.
These feature are all at the heart of cPanel but you can find a vast array of other tools within the panel that will assist you with your web hosting and site development. If you are an expert or just getting started with your first web hosting account then cPanel will benefit you at all levels for your web hosting and website needs.
Growing and established businesses will benefit from the fact that cloud hosting offers an affordable, flexible platform which can be used for anything from website design to application development to e-commerce. Rather than being beholden to one server, you can rest easy knowing your organization is backed by a group of servers that are managed by a reliable web hosting provider. Small to medium-sized businesses often benefit most from cloud hosting, as it’s a pay-as-you-go, scalable, customizable service that can be used for a wide variety of projects and operations.
Reasonable Price Models
Like other forms of hosting, cloud offers dependable uptime, flexibility, ample storage, and data protection options for a more a more manageable cost rate over other types of hosting plans. Because cloud hosting users only pay for what they use, you’ll enjoy greater savings and access to the resources you need when you need them. Hosting on cloud servers removes the need to set up and maintain complex hardware and update software, which reduces costs, as well as the need for an extensive technical support team. You can easily add and remove services based on your current needs, or stick to a set of resources that allow you to stay within your budget.
Automatic program and software updates are another reason why many businesses opt for hosting via cloud servers. Because cloud hosting services are delivered through an Internet connection, upgrades to software and programs are made automatically by hosting companies. Rather than having to purchase licenses and/or updates and installing them yourself, your cloud hosting provider will ensure you’re always using the latest versions of your applications. This increases savings and also frees up the time users would otherwise spend on managing hardware.
Flexible Security Measures
Contrary to what many believe, there are a number of security options available for cloud servers. While the use of a public cloud isn't recommended for mission critical information, hybrid or private clouds can be utilized by users looking to safeguard important data. Companies can move everyday applications and data to public clouds so they're accessible to all users, and keep crucial information secured safely within a private cloud. This way, not only is sensitive information kept well-protected, but storage space is also conserved through more efficient management.
By Sabrina Jul 10, 2014 5:02 pm
You've likely noticed the words exceptional service popping up around here lately. Whether it be our display ads, job postings or our survey questions, providing exceptional service is our goal. These are the words we live by. While we don't always get it right, we do more often than not. Your feedback is very important to make sure we do get it right the other times. Today you are looking at June's Customer Service Ratings, Average First Response Times and Average Ticket Response Times. Along with a few other stats that may surprise you.
June Customer Satisfaction Rating
Let's first start off by discussing our Customer Satisfaction Ratings. The Customer Satisfaction Ratings is our here and now feedback in regards to the level of service we are providing. This is instant feedback from customers and it is available on every interactions our team has with you our customer via our help desk at JaguarPC. We utilize a 1 - 5 star rating system to gather feedback on each interaction. In the graph below you'll see each departments rating broken down individually. You'll see our Customer Service department maintained a 5 (100%), E911 Emergency - Server Down 5 (100%), Support 4.7 (94%) and our Support L2 4.7 (94%). The hosted industry standard satisfaction rating is 93%. (Fun Fact J.D. Powers & Associates has cable companies with a overall customer satisfaction rating of 69% OUCH)
Average First Response Time (Support)
The first response time is another key metric we utilize to department the quality of support we are providing. It is important that customers know that when you have an emergency we will be there quickly to begin to resolve your issue. Unlike Customer Satisfaction Ratings the support department as a whole is tracked as one-time. In June our average first response time was higher than we'd like it to be at 45 minutes & 35 seconds. We like to keep first responses to 20 - 30 minutes with our E911 emergency queue under 10 minutes.
Average Response Time (Support)
The average response time for support is the final key metric used to determine the performance of the department. Like the average first response time, it is also calculated as a department wide figure. The average ticket response time includes every response in every ticket throughout the department. In the month of June, the technical support department had an average response of 1h 5m 0s. We like to keep this between 40 - 60 minutes.
Help Us, Help You! Say No To Social Escalations!
We are living in a social media driven world today. It is common place now to tweet a company or post on their wall when struggling with a company. For the local grocery store or a restaurant this works great. When it comes to technology which can be frustrating some days and rapid communication can happen in minutes help us, help you by escalating issues to email@example.com instead. Our social media pages like many technology companies are run by marketing folks and not geeks. They are in the office Monday - Friday 8 am to 5 pm while our geeks are here 24 hours per day, 7 days per week and 365 days per year. When you post on our Facebook page it could sit for 24 hours. When you e-mail firstname.lastname@example.org the issue is escalated within a few hours. Help us, help you and escalate your issue to geeks and not marketing freaks.
If you have any questions feel free to e-mail me: email@example.com I'm always happy to answer any questions you may have in regards to our customer service or support departments.
By Sabrina Jul 07, 2014 10:09 am
Are you interested in establishing your own reseller hosting company? Providing reseller services is a way for individuals who are knowledgeable in web hosting to rake in profits and build a flexible, gainful career. There are several important points of interest to consider before moving forward with building your business, such as your understanding of hosting, marketing, meeting client demands and choosing a web host.
Basics of Reselling
Reseller web hosting is an effective and inexpensive method of starting up a hosting company. Basically, becoming a reseller involves repackaging hosting services from another company, making changes and adding a few upgrades, and provisioning those services to clients. Resellers typically control the services their clients receive through the use of a control panel, allowing them to add or remove resources per clients' wishes. Hosting companies that offer reseller programs often give resellers access to certain add-ons and features, which they can upsell to their clients.
Before you take steps to begin a reseller company, it's a good idea to ensure you're learned in web hosting and resolving related technical issues. If you're confident in your knowledge and have the proper tools, licensure, and accounts in order, you need to find a dependable web host that meets your needs and standards. Once you've chosen a provider to resell hosting services for, it's important to decide on service rates and how you'll manage customer inquiries. Setting up a reseller web hosting site and advertising your services as much as possible are also necessary to expand your company and draw in clients.
There are a number of benefits to establishing a reseller hosting company, assuming you're well-versed in hosting and can meet client needs. Managing a hosting company is good way to earn a lasting income, especially as you likely won't need to purchase or maintain hardware and equipment. Also, reseller web hosting companies that put time and effort into marketing their services often net clients that operate in various fields. Reseller web hosting services are often beneficial to clients that manage small companies, such as website design/development teams, bloggers and forum moderators.
By Sabrina Jul 01, 2014 4:06 pm
Is a cloud web hosting solution the right choice for your business? If you’re one of the many business owners; such as a startup, large scale e-commerce site or even a development testing team, who feel they’d benefit from cloud hosting, it’s important to be able to spot the differences between true cloud solutions, and services that vaguely resemble cloud web hosting. To ensure you receive the best value for your money, doing your homework on cloud server hosting before selecting a plan is the best way to avoid falling for a marketing ploy.
Avoiding Problematic Web Hosts
There are a number of ways to identify a company that uses "cloud" as a buzzword rather than actually provisioning cloud services. Before signing up with a provider that offers alleged cloud server hosting, it's a smart idea to do your homework and keep an eye out for certain red flags. Many companies that don't provision true cloud services are often troublesome due to issues related to steep rates, lack of upgrades, frequent downtimes, and unhelpful support. Additionally, imitation cloud server hosting forces customers to either purchase too many or too few resources, when they should be entirely scalable.
Choosing the Right Company
Genuine cloud server hosting doesn't suffer from the issues common with imitation cloud services. For one, you can expect to pay for the services you use, rather than having to pay for resources that fall above or below the amount you need. Upgrades via cloud hosting are completed automatically by providers. This way, you don't have to purchase costly upgrades for your software, as you'll be quickly updated to the latest versions. True cloud solutions are also not restricted to a particular location, and can be accessed from anywhere, on any device with an Internet connection.
Why It’s Important
Cloud hosting has become a popular choice for businesses large and small, and many less trustworthy companies advertise cloud web hosting in an attempt to boost profits. When you've decided cloud server hosting services are right for you and your business, you're probably expecting to receive the perks you would get with a reputable company. However, it's important to keep in mind that not all web hosting providers operate on the same tier of quality, and make sure you do your research.
By Sabrina Jun 27, 2014 7:15 am
Backup services are one of the core web hosting features that all quality companies should offer. As a safety net system, backups can save business owners from total data loss which can force them to rebuild their websites, create content, and recollect customer information from scratch. When it comes to your livelihood, you can never be too careful. Utilizing a daily backup service is one way to ensure an easy recovery from natural disasters, hackers, malware, and other adverse situations.
About Data Centers
Many established web hosting companies oversee data centers, which store the servers which contain hard disks that hold and house sensitive client information. Data centers are categorized under a prestigious system: Tier 1, 2, 3, and 4. The further up the data center tier system you go, the greater the overall security, power supply, and backup systems. High-tier data centers are typically protected under heavy surveillance, ensuring maximum protection for clients. Companies that deliver fully managed services have staff on-site 24/7 to provide daily backups, updates and upgrades.
Remote Backup Services
Backups are completed in various ways, and are generally safety precautions website owners take to avoid any loss of critical data. Remote backups, sometimes referred to as cloud backups, are commonly provided by web hosting companies in an effort to combat data loss. Remote backup involves copying important files to storage mediums in a provider's data center, giving users the ability to access them later should any accidental information loss occur. In the event a business owner’s website is comprised, they’ll have access to their backup client information, product descriptions, content, images, etc.
Added Peace of Mind
While a dependable backup service is a must if you're thinking of signing up with a web hosting provider, it's also important to backup files on your own. Many data centers have systems in place to lessen issues such as overheating, fires, and power outages. However, you can never be 100% assured that an accident won't compromise you resources. Taking advantage of a provider's backup services, as well as taking precautions on your own, ensures that you'll have your website's information should one medium fail. You can easily locate a low cost online backup system to serve as added protection.
By Sabrina Jun 24, 2014 10:50 am
There are various types of hosting plans available to growing businesses and startups. Shared, cloud, and dedicated hosting are some commonly chosen forms of hosting that provide their own sets of advantages and disadvantages. Whether you'd benefit from hosting via shared, cloud, or dedicated servers depends on the level of your need for flexibility, affordability, and security. Also, it's important to consider the rate at which your business is growing, and which solution will provide the best uptime.
Shared Server Hosting
Shared hosting is a commonly chosen plan, as it allows small startups to establish themselves. Hosting companies divide server resources into equal shares, giving clients a certain number of resources to work with. For companies that are just starting out, shared hosting is an excellent way to gain customers and build an online presence. However, as your business amplifies and the traffic to your website becomes heavier, a shared hosting plan will likely lead to downtimes and customer dissatisfaction. Additionally, you may run into problems with your provider if your operations take up too many of the server's resources.
True cloud hosting solutions are especially advantageous for small to medium businesses, and provide an assortment of perks. With a cloud solution, businesses' applications, software, and data are supported by multiple servers, rather than just one. Because information is stored in the cloud, it can be accessed from anywhere through multiple devices. The resources you use are entirely up to you; however, not keeping track can be risky if you’re on a strict budget. Public cloud hosting can also present security risks if appropriate measures aren't taken to protect critical data.
When you need to lease an entire server on which to manage your business's operations, dedicated hosting is the plan for you. With a dedicated hosting plan, users are free to do virtually anything they wish, as they're not expected to stay within a certain ballpark of resources to conserve space on the server for other users. One of the downsides of hosting on dedicated servers, however, is the price tag. Dedicated server hosting is the most expensive form of hosting, and is generally best suited for more established companies that need high levels of scalability and data protection.
If your business is advancing and shared hosting plans no longer provide the resources and security you need, hosting through a virtual private server may be the solution you're looking for. Similar to shared servers, virtual private servers host multiple users' data on one server. However, virtual private servers are isolated and operate much like dedicated servers in a shared setup. You'll receive the add-ons, disk space, bandwidth, and other vital resources you need to effectively manage your business's website.
Secure Shared Environment
Probably one of the most notable advantages of choosing virtual private server hosting is the fact that users have nearly total control over their resources. In many ways, VPS web hosting is similar to dedicated hosting in the sense that users receive a considerable amount of freedom and security. While users don't have an entire server to themselves, as they would with dedicated hosting, they still have access to an entirely isolated system. This gives users the ability to scale their resources without the concern of overusing storage and bandwidth.
Cost-Effective and Scalable
Reasonable monthly fees are another major perk associated with VPS hosting. If you're looking for much of the scalability available through a dedicated server, but don't require as much space as one affords or simply don't wish to cover the costs, VPS web hosting is a favorable substitute. You'll enjoy flexibility and security, just as you would on a dedicated hosting plan with a reputable provider. Also, because your isolated data will be stored on a server populated with other users, you'll receive many of the same support services you'd expect from a shared hosting provider.
Finding a Reliable Provider
There are a lot of factors to consider before you sign on to any hosting plan, including VPS web hosting. The quality of the services you'll receive depends entirely on the company providing those services. Before choosing a virtual private server plan, it's a good idea to do your homework on providers and their experience provisioning quality VPS hosting. Knowledgeable companies are careful never to oversell resources on virtual private servers, and always leave some space untouched to ensure each user enjoys maximum uptime.
Are you considering purchasing Linux virtual private server hosting for your business? Businesses that don't operate on Windows programs will find that Linux offers a medley of useful features, including cost-effectiveness, security, and accessibility. Linux hosting is an ideal solution for many companies, because it allows them to advance their industries without having to absorb steep monthly hosting fees. You can design and maintain your business's website, as well as scale all of the applications you need to efficiently manage your company.
Inexpensive Open-Source OS
Cost wise, Linux VPS hosting is usually an excellent option for small businesses and startups. Linux is an open-source operating system, which means it's free to download and use. Naturally, this decreases the cost of Linux VPS web hosting significantly. Users also don't have to purchase a license to run certain Linux programs, as is common with Windows programs on Windows virtual private servers. As a free open-source system that doesn't require numerous license fees, you'll likely appreciate the considerable amounts of money a Linux virtual private server will save you.
While Windows VPS web hosting is secure - assuming you have software in place to protect your data - Linux generally offers greater peace of mind on the security front. Because Linux is an open-source operating system, it’s constantly being fortified by security patches and updates created by developers. The infrastructure of Linux is also quite strong, making it resistant to many forms of viruses, spyware, and malware. Therefore, if you're looking for added protection for your business’s resources, choosing Linux VPS hosting is a good place to begin.
Access to Design Tools
Linux is also an ideal choice for you if you're planning to use a web software system to design and manage a business website. Naturally, Linux hosting won't be beneficial to you if your business is built off of a Windows platform; however, there are several programs available through Linux that many business owners find advantageous. WordPress, Joomla, Drupal, and other open-source tools, operate smoothly when hosted on Linux virtual private servers. Linux also supports other commonly used programs in website design, such as PHP, Apache and MySQL.
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