By Sabrina Jul 10, 2014 5:02 pm
You've likely noticed the words exceptional service popping up around here lately. Whether it be our display ads, job postings or our survey questions, providing exceptional service is our goal. These are the words we live by. While we don't always get it right, we do more often than not. Your feedback is very important to make sure we do get it right the other times. Today you are looking at June's Customer Service Ratings, Average First Response Times and Average Ticket Response Times. Along with a few other stats that may surprise you.
June Customer Satisfaction Rating
Let's first start off by discussing our Customer Satisfaction Ratings. The Customer Satisfaction Ratings is our here and now feedback in regards to the level of service we are providing. This is instant feedback from customers and it is available on every interactions our team has with you our customer via our help desk at JaguarPC. We utilize a 1 - 5 star rating system to gather feedback on each interaction. In the graph below you'll see each departments rating broken down individually. You'll see our Customer Service department maintained a 5 (100%), E911 Emergency - Server Down 5 (100%), Support 4.7 (94%) and our Support L2 4.7 (94%). The hosted industry standard satisfaction rating is 93%. (Fun Fact J.D. Powers & Associates has cable companies with a overall customer satisfaction rating of 69% OUCH)
Average First Response Time (Support)
The first response time is another key metric we utilize to department the quality of support we are providing. It is important that customers know that when you have an emergency we will be there quickly to begin to resolve your issue. Unlike Customer Satisfaction Ratings the support department as a whole is tracked as one-time. In June our average first response time was higher than we'd like it to be at 45 minutes & 35 seconds. We like to keep first responses to 20 - 30 minutes with our E911 emergency queue under 10 minutes.
Average Response Time (Support)
The average response time for support is the final key metric used to determine the performance of the department. Like the average first response time, it is also calculated as a department wide figure. The average ticket response time includes every response in every ticket throughout the department. In the month of June, the technical support department had an average response of 1h 5m 0s. We like to keep this between 40 - 60 minutes.
Help Us, Help You! Say No To Social Escalations!
We are living in a social media driven world today. It is common place now to tweet a company or post on their wall when struggling with a company. For the local grocery store or a restaurant this works great. When it comes to technology which can be frustrating some days and rapid communication can happen in minutes help us, help you by escalating issues to firstname.lastname@example.org instead. Our social media pages like many technology companies are run by marketing folks and not geeks. They are in the office Monday - Friday 8 am to 5 pm while our geeks are here 24 hours per day, 7 days per week and 365 days per year. When you post on our Facebook page it could sit for 24 hours. When you e-mail email@example.com the issue is escalated within a few hours. Help us, help you and escalate your issue to geeks and not marketing freaks.
If you have any questions feel free to e-mail me: firstname.lastname@example.org I'm always happy to answer any questions you may have in regards to our customer service or support departments.
By Sabrina Jul 07, 2014 10:09 am
Are you interested in establishing your own reseller hosting company? Providing reseller services is a way for individuals who are knowledgeable in web hosting to rake in profits and build a flexible, gainful career. There are several important points of interest to consider before moving forward with building your business, such as your understanding of hosting, marketing, meeting client demands and choosing a web host.
Basics of Reselling
Reseller web hosting is an effective and inexpensive method of starting up a hosting company. Basically, becoming a reseller involves repackaging hosting services from another company, making changes and adding a few upgrades, and provisioning those services to clients. Resellers typically control the services their clients receive through the use of a control panel, allowing them to add or remove resources per clients' wishes. Hosting companies that offer reseller programs often give resellers access to certain add-ons and features, which they can upsell to their clients.
Before you take steps to begin a reseller company, it's a good idea to ensure you're learned in web hosting and resolving related technical issues. If you're confident in your knowledge and have the proper tools, licensure, and accounts in order, you need to find a dependable web host that meets your needs and standards. Once you've chosen a provider to resell hosting services for, it's important to decide on service rates and how you'll manage customer inquiries. Setting up a reseller web hosting site and advertising your services as much as possible are also necessary to expand your company and draw in clients.
There are a number of benefits to establishing a reseller hosting company, assuming you're well-versed in hosting and can meet client needs. Managing a hosting company is good way to earn a lasting income, especially as you likely won't need to purchase or maintain hardware and equipment. Also, reseller web hosting companies that put time and effort into marketing their services often net clients that operate in various fields. Reseller web hosting services are often beneficial to clients that manage small companies, such as website design/development teams, bloggers and forum moderators.
By Sabrina Jul 01, 2014 4:06 pm
Is a cloud web hosting solution the right choice for your business? If you’re one of the many business owners; such as a startup, large scale e-commerce site or even a development testing team, who feel they’d benefit from cloud hosting, it’s important to be able to spot the differences between true cloud solutions, and services that vaguely resemble cloud web hosting. To ensure you receive the best value for your money, doing your homework on cloud server hosting before selecting a plan is the best way to avoid falling for a marketing ploy.
Avoiding Problematic Web Hosts
There are a number of ways to identify a company that uses "cloud" as a buzzword rather than actually provisioning cloud services. Before signing up with a provider that offers alleged cloud server hosting, it's a smart idea to do your homework and keep an eye out for certain red flags. Many companies that don't provision true cloud services are often troublesome due to issues related to steep rates, lack of upgrades, frequent downtimes, and unhelpful support. Additionally, imitation cloud server hosting forces customers to either purchase too many or too few resources, when they should be entirely scalable.
Choosing the Right Company
Genuine cloud server hosting doesn't suffer from the issues common with imitation cloud services. For one, you can expect to pay for the services you use, rather than having to pay for resources that fall above or below the amount you need. Upgrades via cloud hosting are completed automatically by providers. This way, you don't have to purchase costly upgrades for your software, as you'll be quickly updated to the latest versions. True cloud solutions are also not restricted to a particular location, and can be accessed from anywhere, on any device with an Internet connection.
Why It’s Important
Cloud hosting has become a popular choice for businesses large and small, and many less trustworthy companies advertise cloud web hosting in an attempt to boost profits. When you've decided cloud server hosting services are right for you and your business, you're probably expecting to receive the perks you would get with a reputable company. However, it's important to keep in mind that not all web hosting providers operate on the same tier of quality, and make sure you do your research.
By Sabrina Jun 27, 2014 7:15 am
Backup services are one of the core web hosting features that all quality companies should offer. As a safety net system, backups can save business owners from total data loss which can force them to rebuild their websites, create content, and recollect customer information from scratch. When it comes to your livelihood, you can never be too careful. Utilizing a daily backup service is one way to ensure an easy recovery from natural disasters, hackers, malware, and other adverse situations.
About Data Centers
Many established web hosting companies oversee data centers, which store the servers which contain hard disks that hold and house sensitive client information. Data centers are categorized under a prestigious system: Tier 1, 2, 3, and 4. The further up the data center tier system you go, the greater the overall security, power supply, and backup systems. High-tier data centers are typically protected under heavy surveillance, ensuring maximum protection for clients. Companies that deliver fully managed services have staff on-site 24/7 to provide daily backups, updates and upgrades.
Remote Backup Services
Backups are completed in various ways, and are generally safety precautions website owners take to avoid any loss of critical data. Remote backups, sometimes referred to as cloud backups, are commonly provided by web hosting companies in an effort to combat data loss. Remote backup involves copying important files to storage mediums in a provider's data center, giving users the ability to access them later should any accidental information loss occur. In the event a business owner’s website is comprised, they’ll have access to their backup client information, product descriptions, content, images, etc.
Added Peace of Mind
While a dependable backup service is a must if you're thinking of signing up with a web hosting provider, it's also important to backup files on your own. Many data centers have systems in place to lessen issues such as overheating, fires, and power outages. However, you can never be 100% assured that an accident won't compromise you resources. Taking advantage of a provider's backup services, as well as taking precautions on your own, ensures that you'll have your website's information should one medium fail. You can easily locate a low cost online backup system to serve as added protection.
By Sabrina Jun 24, 2014 10:50 am
There are various types of hosting plans available to growing businesses and startups. Shared, cloud, and dedicated hosting are some commonly chosen forms of hosting that provide their own sets of advantages and disadvantages. Whether you'd benefit from hosting via shared, cloud, or dedicated servers depends on the level of your need for flexibility, affordability, and security. Also, it's important to consider the rate at which your business is growing, and which solution will provide the best uptime.
Shared Server Hosting
Shared hosting is a commonly chosen plan, as it allows small startups to establish themselves. Hosting companies divide server resources into equal shares, giving clients a certain number of resources to work with. For companies that are just starting out, shared hosting is an excellent way to gain customers and build an online presence. However, as your business amplifies and the traffic to your website becomes heavier, a shared hosting plan will likely lead to downtimes and customer dissatisfaction. Additionally, you may run into problems with your provider if your operations take up too many of the server's resources.
True cloud hosting solutions are especially advantageous for small to medium businesses, and provide an assortment of perks. With a cloud solution, businesses' applications, software, and data are supported by multiple servers, rather than just one. Because information is stored in the cloud, it can be accessed from anywhere through multiple devices. The resources you use are entirely up to you; however, not keeping track can be risky if you’re on a strict budget. Public cloud hosting can also present security risks if appropriate measures aren't taken to protect critical data.
When you need to lease an entire server on which to manage your business's operations, dedicated hosting is the plan for you. With a dedicated hosting plan, users are free to do virtually anything they wish, as they're not expected to stay within a certain ballpark of resources to conserve space on the server for other users. One of the downsides of hosting on dedicated servers, however, is the price tag. Dedicated server hosting is the most expensive form of hosting, and is generally best suited for more established companies that need high levels of scalability and data protection.
If your business is advancing and shared hosting plans no longer provide the resources and security you need, hosting through a virtual private server may be the solution you're looking for. Similar to shared servers, virtual private servers host multiple users' data on one server. However, virtual private servers are isolated and operate much like dedicated servers in a shared setup. You'll receive the add-ons, disk space, bandwidth, and other vital resources you need to effectively manage your business's website.
Secure Shared Environment
Probably one of the most notable advantages of choosing virtual private server hosting is the fact that users have nearly total control over their resources. In many ways, VPS web hosting is similar to dedicated hosting in the sense that users receive a considerable amount of freedom and security. While users don't have an entire server to themselves, as they would with dedicated hosting, they still have access to an entirely isolated system. This gives users the ability to scale their resources without the concern of overusing storage and bandwidth.
Cost-Effective and Scalable
Reasonable monthly fees are another major perk associated with VPS hosting. If you're looking for much of the scalability available through a dedicated server, but don't require as much space as one affords or simply don't wish to cover the costs, VPS web hosting is a favorable substitute. You'll enjoy flexibility and security, just as you would on a dedicated hosting plan with a reputable provider. Also, because your isolated data will be stored on a server populated with other users, you'll receive many of the same support services you'd expect from a shared hosting provider.
Finding a Reliable Provider
There are a lot of factors to consider before you sign on to any hosting plan, including VPS web hosting. The quality of the services you'll receive depends entirely on the company providing those services. Before choosing a virtual private server plan, it's a good idea to do your homework on providers and their experience provisioning quality VPS hosting. Knowledgeable companies are careful never to oversell resources on virtual private servers, and always leave some space untouched to ensure each user enjoys maximum uptime.
Are you considering purchasing Linux virtual private server hosting for your business? Businesses that don't operate on Windows programs will find that Linux offers a medley of useful features, including cost-effectiveness, security, and accessibility. Linux hosting is an ideal solution for many companies, because it allows them to advance their industries without having to absorb steep monthly hosting fees. You can design and maintain your business's website, as well as scale all of the applications you need to efficiently manage your company.
Inexpensive Open-Source OS
Cost wise, Linux VPS hosting is usually an excellent option for small businesses and startups. Linux is an open-source operating system, which means it's free to download and use. Naturally, this decreases the cost of Linux VPS web hosting significantly. Users also don't have to purchase a license to run certain Linux programs, as is common with Windows programs on Windows virtual private servers. As a free open-source system that doesn't require numerous license fees, you'll likely appreciate the considerable amounts of money a Linux virtual private server will save you.
While Windows VPS web hosting is secure - assuming you have software in place to protect your data - Linux generally offers greater peace of mind on the security front. Because Linux is an open-source operating system, it’s constantly being fortified by security patches and updates created by developers. The infrastructure of Linux is also quite strong, making it resistant to many forms of viruses, spyware, and malware. Therefore, if you're looking for added protection for your business’s resources, choosing Linux VPS hosting is a good place to begin.
Access to Design Tools
Linux is also an ideal choice for you if you're planning to use a web software system to design and manage a business website. Naturally, Linux hosting won't be beneficial to you if your business is built off of a Windows platform; however, there are several programs available through Linux that many business owners find advantageous. WordPress, Joomla, Drupal, and other open-source tools, operate smoothly when hosted on Linux virtual private servers. Linux also supports other commonly used programs in website design, such as PHP, Apache and MySQL.
By Sabrina Jun 06, 2014 5:31 pm
JaguarPC has taken another major step and we are excited to introduce our cloud hosting plans. Over the past few months new systems have been put into place in order to bring the best cloud hosting solutions to our clients. Our Cloud runs on advanced systems which vastly improve site performance, allows you to scale your resources up and down at the click of a slider, offers support for Windows and Linux and eliminates extended downtimes. Regular software updates, easy to use industry's best cloud control panel on app, fully managed services and instant deployment make our cloud hosting plans an all inclusive and cost effective solution.
What is Cloud Web Hosting?
If you have never heard of Cloud hosting before then you should know that a cloud consist of a group of servers that are networked together to share the work load. A series of high performance servers are connected through a series of controllers and switches. The controllers combine with the routing, hypervisors and high performance SANS to deliver a true clustered and fully redundant product. This ensures websites remain online even when there is a hardware failure or servers are taken down for maintenance. This translates into 100% uptime for our cloud hosting plan clients.
100% Uptime Cloud Hosting
You will receive the benefits of an extremely large server cluster and true cloud services at an affordable price. Our Enterprise Cloud SANS offers high availability hosting backed by a 100% uptime SLA. Cloud hosting is unique in that if a server fails our software will route your website traffic to another available server in the cloud. Your website will remain up and functioning at all times. This distributed computing approach means that any server failures will be completely unrecognizable by you or your clients.
Affordable Cloud Hosting
JaguarPC's cloud plans offer Tier1 speeds as well around the clock support at rates below many other web hosting providers. Your web site on the cloud will provide you with the speed, power, and reliability you crave and deserve. Say goodbye to downtime and data loss. Virtual private server cloud solutions will set you free from downtime concerns and data loss fears leaving you more time to manage your website for profit, traffic and overall success. Scale your plan up and down based on your needs. A high volume event can now be seamlessly handled with ease. The range of options and capabilities for this plan are nearly endless.
The Benefits of a Fully Managed Plan
Cloud plans are fully managed which means we take care of monthly administrative work, scripting needs and many other tasks that may be out of your range of expertise. Discover a whole new way of hosting your site with this outstanding cloud opportunity. You can host a website or a client’s site with minimal hassles and maintenance tasks. Switch to a Cloud hosting plan today to discover what you have been missing.
By Sabrina Jun 04, 2014 1:15 pm
JaguarPC, a hosting services provider with over 15 years experience in shared, VPS, dedicated and cloud solutions, announces the launch of reseller plans for the United Kingdom. JaguarPC is expanding the geographical reach of its reseller hosting offering in response to customer demand requesting the service in the UK. With this new reseller option, UK based organizations can now leverage JaguarPC’s technology infrastructure and support services to add an additional, dependable revenue stream to their business operations.
“We have been pursuing UK reseller options for a while,” says Greg Landis, CEO of JaguarPC. “The initial response from our UK resellers is extremely positive - they are very happy with the services and plan performance. We are proud to be offering a quality solution that meets our high standards to our customers across the Atlantic."
UK reseller web hosting plans for JaguarPC use powerful, state of the art server hardware and software for top performance. UK reseller servers are powered by LiteSpeed, which helps to reduce server loads and vastly enhances performance so that websites load quickly. Reseller plans run on CloudLinux, allowing for improved stability and enhanced reliability by preventing a single user from monopolizing all available resources.
JaguarPC emphasizes dependability and flexibility in its reseller offering – there are four plans available starting from 25 GB of disk space to unlimited allocations to suit reseller needs. Plans offer room for growth at an affordable price, as well as a reseller branded end user support desk, to deliver a quality, reputable service that benefits the reseller’s business image. Reseller plans include an array of features at no additional cost such as billing, backups, SSL certificates, domains, and migration assistance as well as unlimited bandwidth, email addresses, databases and FTP accounts. Reseller hosting from JaguarPC is backed by 24/7/365 technical support that provides personalized, client focused service.
JaguarPC resellers can sell standard shared hosting along with reseller accounts – resold accounts are unlimited. They can also resell VPS and Dedicated servers at a discounted rate of up to 20% as well as take advantage of the Rapid SSL and Domain Reseller programs.
The JaguarPC reseller program is a robust, flexible program that offers UK based resellers the dependable infrastructure, expert support and powerful features they need to add a reliable source of revenue to their business.
To learn more about reseller hosting packages from JaguarPC, please visit http://www.jaguarpc.com/reseller-hosting-partner/ or call 1-(888)-338-5261.
It can be a battle to drive traffic to your website especially considering the constant changes in SEO practices and Goggle's never ending changes to their own algorithms. Don't be discouraged. There are actions that can be taken that will significantly improve your traffic. This blog post will show you a number of activities that can work to create more exposure and ultimately lead to more visits. Use a few of the suggestions to create a weekly schedule of activities which can improve the exposure of your website and blog. When you know what works and where to start then the only next step is to get active.
Regular Fresh Content
Fresh and original content is key to not only maintaining your website or blog but also for good search engine results. While you may often hear that regularly updating your blog with fresh content is important, it is also helpful to change the actual content on your website as around a time frame of every other week. The changes don't have to big but it can be helpful to take a look at a few key areas of your website that could benefit from more regular updates. Refining product descriptions, updating an introduction area or even creating and maintaining a weekly what's new or niche weekly news area can greatly benefit your site the next time it is reviewed for indexing.
Longer Blog Post
Many bloggers have trained themselves to limit their blog post to between 300-500 words. This is still a good practice. But, if you are an authority on a particular subject you can gain even greater value from your blog with posts that are in the 1200-1500 word range. Google now values high quality original content of length more than ever. While you don't have to do this with every post, a few longer pieces over the course of a month can make a considerable difference in how Google values what you write. Research also suggests that longer and information rich posts are shared more often with close friends, family members and networks. A few information packed post a month could be a factor for gaining additional traction, better rankings and more attraction to the insights and information you have to present about your area of expertise.
StumbleUpon & Reddit for Social Bookmarking
The reproduction and duplication of content has been frowned upon more so than ever in recent times. But, sharing the original content that you do produce will bring more exposure to your webiste, blog and overall to your niche expertise and knowledge. Visitors can flock to a site once they find it has high quality information. Today's fast paced digital world hardly allows time for being able to explore and digest the mass of information that passes our way daily. Social bookmarking sites like StumbleUpon and Reddit provide a service which allows the most reposted and popular items to be consolidated across a few major sites. Social bookmarking allows the most relevant and interesting information to gain greater exposure. While your blog post may not receive much attention on your site alone, it can gain popularity and momentum when it is exposed to a much wider potential audience that has greater sharing power.
Videos on YouTube continue to drive more engaged traffic than any other social media site. You can spend an hour writing a blog or you can create a one minute video that could gain better recognition and attention. Videos on YouTube don't have to be viral but can drive traffic to your website or blog based on the popularity of the content alone. When you tap into YouTube you are putting your site in front of millions of potential visitors and/or customers. Optimizing your video post is also very important for it to receive its best potential. Take a few extra minutes to look at the features you can use to refine the settings that are available to help you gain an even greater reach with your YouTube video post. A quick search on the web will bring up more than a few helpful tips that could be critical to putting your video in front of the people who have an interest in the message that you want to be delivered to your best potential audience.
E-Mail Marketing with Newsletters
Many bloggers and site owners have spent consider time procuring e-mail addresses which are a valuable way to reach back out to visitors and potential clients with a newsletter. When you include relevant links, new and important information as well as good subject lines then you may find that your outreach efforts can be highly rewarding. Use different links to hit the same landing pages so that more than one click opportunities are available for an engagement level that will boost your outreach efforts. Additionally make sure to include some form of engagement opportunity via link buttons for such items as contest, social media and other engagement tactics which can drive traffic to your site from the newsletter. The more you can touch your base then the more visitors you can gain.
Some times it is necessary and well worth the price to pay for media and its distribution. Press releases along with Twitter and Facebook paid advertising are documented successful venues that are available at a more nominal cost over large scale traditional advertising methods. These channels of outreach can allow you to reach a larger audience that may not be aware of the information or products you offer. As with newsletter marketing, make sure that your paid media has a call to action message so that those that see and read your paid advertising will know your message as well as how to reach you in order to take advantage of your special product, promotion or the information you are making available.
When you post across forums, blogs and sites within, across and around your niche make sure you leave a clear signature. Signatures allow you a viable means to let others know who you are, where they can find you and what type of product, service or information you are making available. It will help others within that same niche to easily locate you and start conversations and engagements that can lead to a variety of means of exposure and networking that might otherwise be lost if readers on a forum post or comment areas have to go searching for that particular information. Use your website or blog as the primary link and include your name or brand along with product information or some other captivating piece of information. Signatures allow for easy cross communication and can help form relationships that can be valuable to your future success and the continued growth of your networking efforts.
Keep Making More Connections
One of the keys to maintaining website and blog popularity is the recognition of your site as a source of expertise insight and authority in your niche or for your product or service. If your site or blog has some of the best, most current and knowledge information about your industry or niche then others will want to know about it. Reach out to other experts in your field on a personal basis. Comment on other blogs that you find to have good information. These practices will overall lead to more organic inbound links and traffic referrals. Despite the inherit anonymity of the web, personal relationships have enormous value and potential especially when forming them within your industry or area of expertise.
Statistics and Data
Analytics will help you decide if your particular selection of traffic driving strategies are working. If you are serious about discovering what is failing and what is working well then a wealth of tools are available. Google Analytics is valuable and easy to learn. Don't be intimidated or overwhelmed by the statistics available. Start with the basics. What works well for others may not give you the same results so it is vital to your success that you are able to explore the results of your actions on a numerical level.
The most important key to the success of your traffic gaining actions is to keep active. It takes time, patience and persistence to gain followers, fans and clients. It may be helpful to outline a weekly schedule of activities you will perform to improve the visibility of your website, blog or e-commerce store. Overall, keep your content on your blog and on your website fresh, use social bookmarking services to spread your expert advice and sage insights, employ videos on YouTube as part of your strategy and make personal connections that will add up to traffic and sales spikes. Find a simple way that works well for you to measure your success. While you may see visits and sales spike with your new practices it is best to track what method or tactics gained you new visits and sales. Your greater measure of success will come with deciphering what worked and can work consistently over time to bring you continued, over short lived spikes that could be turned into long term relationships and sustained site, blog and e-commerce growth.
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