By JaguarPC Guru Sep 27, 2010 3:57 pm
Leading web hosting company adds 24/7 telephone support and improves response times for all web hosting clients.
Houston, TX (PRESS RELEASE) Sept. 27, 2010 – JaguarPC, a leading VPS hosting, cPanel hosting, and dedicated hosting company, announced today a stronger customer support and response team with more support staff and increased availability 24/7 telephone support and sales. The increased telephone support is accompanied by a more streamlined workflow system for support technicians, making response times to client questions and requests even faster.
“At JaguarPC, we constantly upgrade our hardware and services and since comprehensive support is one of our top priorities, we want to extend our telephone support and sales to 24/7 access for all JaguarPC web hosting clients,” says Greg Landis, Founder and CEO at JaguarPC. “Our support staff is always available to help customers with any questions they have and to advise and troubleshoot issues quickly and thoroughly.”
In addition to 24/7 phone support and sales, JaguarPC's improved support system includes more support staff for faster response times. JaguarPC also provides users with a monitoring system called Fastcat. With Fastcat, customers set their own monitoring from their dashboard and preset what actions they want staff to take when alerted by the monitoring system.
“The robust support network at JaguarPC and the level of web hosting services at our price point form the foundation of JaguarPC's commitment to customer satisfaction,” says Landis. “We are proud to offer our clients reliable and powerful web hosting combined with immediate, knowledgeable responses by our support staff 24/7.”
The support network at JaguarPC goes beyond telephone support. Customers may also contact JaguarPC by live chat and email or submit a helpdesk ticket. Questions are addressed quickly to ensure JaguarPC’s web hosting customers are able to use their accounts without any delays. And JaguarPC web hosting customers have access to a complete support library for additional general and specific information on many web hosting-related topics.
The JagurarPC suite of support information includes a Knowledge Base filled with popular topics, flash video tutorials, a Quickstart Guide on getting services up and running, a control panel manual, and community forums frequented by JaguarPC staff members and clients. JaguarPC also offers online resources to enhance web hosting customers’ knowledge of topics such as web design and development, scripts, html, Perl, PHP, MySQL, Unix, and graphics.
Website and business owners interested in reliable, flexible web hosting with complete 24/7 support with industry professionals are encouraged to visit jaguarpc.com. JaguarPC offers Linux hosting, Windows hosting, cPanel hosting, VPS hosting, dedicated servers, and reseller hosting to businesses of all sizes across the USA.
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