Very Big problem with Email

[arianetwork]

i have vps with jpc and my Emails have problems . when i send Email too yahoo or another server my Email dose not send or it goes to bulk or spam . Who have this problem with his/her VPS or dedicated server ?

( just clients answer me not JPC support dep )

[Vin DSL]

Is your site/server listed in the RBLs, e.g. blacklisted?

[jetdiscos]

Sometimes happens like this, AOL is worst! If you send emails to people at yahoo, AOL etc and if they always move out of spam. Then the system should recognise your emails!

[americanprincessweb]

I had the same problem. I did some research, filed a ticket, and it turns out my resolv.conf file was screwy.

Perhaps that's the same issue for you?

[arianetwork]

at the beginning when i bought the vps i had this problem and jpc did not solve the problem even they did not gave me a new vps because of their resons!
I am sure if i get a new VPS from another company , I won't have these problems.

[JPC-Masood]

at the beginning when i bought the vps i had this problem and jpc did not solve the problem even they did not gave me a new vps because of their resons!
I am sure if i get a new VPS from another company , I won't have these problems.

Your problem is because you are sending spam and bulk mail to yahoo. When you stop that, your problem will be solved automatically.

[jetdiscos]

You would have a problem with any webhosting company, its not Jag. Its AOL's and Yahoo's spam service. You have to be whitelisted not the other way round.

[Connie]

Your problem is because you are sending spam and bulk mail to yahoo. When you stop that, your problem will be solved automatically.
That may be the case, but I know with hotmail, email I send ends up in the bulk spam box. I don't send spam, nor do I send bulk email. Sending mail from a shared server may be different than from a VPS. I don't know.

If I send using one of my ISP accounts I don't have any problem.

[JPC-Masood]

... but I know with hotmail, email I send ends up in the bulk spam box. I don't send spam, nor do I send bulk email.

With hotmail, that is usually because of missing/wrong SPF record. Please get that added for your domain(s). Ref: http://www.jaguarpc.com/support/kbase/681.html

[Ron]

Masood,

Is this something I can add into my DNS zone?

What type of record would it be? PTR? TXT?

Any other settings I should know before I add one?

(Could this info be added to the kb?)

Thanks.

[Gwaihir]

Yes Ron, it is. http://www.jaguarpc.com/forums/showthread.php?t=12760 :)

If you use ONLY JagPC SMTP to send mail from your domain, then it is quite simple. Otherwise you're in for a puzzle and dependent on your ISP having its own SPF records in order.

(2nd-ing the suggestion to put that in kb :) )

[Ron]

Why would my ISP have anything to do with it?

If I want to sent emails through my ISP with a return address of my domain, wouldn't I add an SPF record with my ISP's domain (or even my static IP) to MY DNS zone?

Aren't I in control of the SPF records for my domain?

I'm confused.

[Connie]

With hotmail, that is usually because of missing/wrong SPF record. Please get that added for your domain(s). Ref: http://www.jaguarpc.com/support/kbase/681.html
Site is condells.com hosted on olympia.nocdirect.com and I have a dedicated IP.

My ISPs block port 25 so I send through port 465. I have constant problems when sending to hotmail, and occasionally AOL. Does sending through port 465 make any difference?

In my situation can the SPF records be changed? If so it appears from reading the KB that I have to open a ticket in regard to this. Is that correct?

[Vin DSL]

Why would my ISP have anything to do with it?

I'm confused.Many ISPs will only allow you to send outgoing mail through THEIR servers! ;)

Maybe that's what he was thinking...

[Ron]

lol

I hope that's not what he was thinking.

[JPC-Veena]

Connie,

Yes, please open a ticket to get spf added for your domain(s).

[Gwaihir]

Why would my ISP have anything to do with it?

If I want to sent emails through my ISP with a return address of my domain, wouldn't I add an SPF record with my ISP's domain (or even my static IP) to MY DNS zone?

Aren't I in control of the SPF records for my domain?

I'm confused.

Yes Ron, the record is in your DNS zone and you are in full control of it. However, if you send mail through your ISP's SMTP, that ISP is in control of exactly what server it sends it from and by what name it identifies itself. You need info on that to write a proper SPF record.

I don't know about your ISP of course, but around here they use a confusing garble of domain names (usually inherited through many mergers over the years) and use an ever changing pool of servers. (There are probably a couple of servers active at any time for load balancing reasons and they change for maintenance, upgrades, whatever.) To my knowledge, none of them publish any info on their pool and they just do as they see fit.

So.. how does one get that in an SPF record and make sure it stays up to date? (I wouldn't want it to become outdated without me noticing, as then it would work worse than no SPF record.) Fortunately SPF has a mechanism for that: you can include your ISP's SPF record in your SPF record. Thereby you leave it up to that ISP to keep that part - the part about its own mailservers - up to date for you.

Unfortunately, not many ISPs care about SPF records yet and as you notice, as soon as you use their SMTP you're dependent on them either way. Either you need to know exactly what servers your mail may originate from and know that list is exhaustive and not about to change on you frequently and without you knowing it, or you need them to keep a proper SPF record themselves which you can include.

[arianetwork]

I had the same problem. I did some research, filed a ticket, and it turns out my resolv.conf file was screwy.

Perhaps that's the same issue for you?

masood,
can you fix my problem with edit resolv.conf ?

[JPC-Masood]

masood,
can you fix my problem with edit resolv.conf ?

What problem?

[arianetwork]

this problem :



i have vps with jpc and my Emails have problems . when i send Email too yahoo or another server my Email dose not send or it goes to bulk or spam

[Connie]

Your going to have to file a support ticket if you haven't already.

[JPC-Masood]

this problem :



i have vps with jpc and my Emails have problems . when i send Email too yahoo or another server my Email dose not send or it goes to bulk or spam

But you said you had a problem with resolv.conf? see:


can you fix my problem with edit resolv.conf ?

Your email problem can be fixed through support. Please follow up in your support ticket where you have been provided all details on your issue.

[JPC-Masood]

Masood,

Is this something I can add into my DNS zone?

What type of record would it be? PTR? TXT?

Any other settings I should know before I add one?

(Could this info be added to the kb?)

Thanks.

Yes, being a reseller you have control over your dns zone and can edit it and add SPF record. It is a TXT record. You can read more about Sender Policy Framework here: http://www.openspf.org

[Ron]

What I meant is could you add instructions on what goes in what field on the edit DNS Zone Cpanel page so that idiots like me can fill it in properly.

Looking at the KB page it advises resellers (who have dedicated IPs, but mail is sent from the shared IP) to use:

"v=spf1 a:servername.nocdirect.com ~all"

Why whould I want to softfail all "~all" ? Why wouldn't I want to use

"v=spf1 a:servername.nocdirect.com -all"

to explicitly state that mail must come from servername.nocdirect.com and reject anything else?

Thanks.

[Gwaihir]

You can do so. I suppose it depends on the purpose: most start about SPF to help their legitimate mail through filters and take a cautious approach towards 'badmouthing' other mail. Perhaps just in case their record is incomplete? You have no users sending through their ISP? Or are you setting up the records for your own (not-resold) domain(s) only?

If you know your record is correct and / or are particularly interested in using it as a measure against spoofed 'from' adresses ending in '-all' may indeed be better for you.

BTW: I do get the vague impression that actually helps :). I frequently saw series of bounces from spam runs using a faked from address on my domain, but not anymore for the last few months. Coincidence, or the SPF's '~all' scaring them off?