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View Full Version : any way to figure out why my sites are so slow to load?



dmobley
07-11-2009, 01:37 PM
I bought a new domain last night for a guild website and the site is basically unreachable today. (as are all of my websites, but they were working fine last night)

Virtuozzo is showing a 0.0 CPU load, so i'm not maxing out the CPU.

System Resources are at %40, so I'm not blowing up the ram.

Network utlization is at %.2 so I'm not flooding the bandwidth.

I don't really know what else I can look for to figure out why my SITES are slow, but the control panel is full speed ahead.

I've restarted the server, no help.

I really don't understand it, I mean if the server itself was hosed or the node or anything like that, wouldn't the control panel be having huge issues too? I can do things internally, but externally it's just not working and I'm not really sure where to look...

JPC-Bilal
07-11-2009, 01:51 PM
Hi dmobley,

We are sorry to hear that you are facing this problem. Please open a support ticket by login into the client area of your account and provide us the details of the problem you are facing. and techs will look into it immediately.

Thank you.

redfish
07-13-2009, 12:53 AM
what does a trace route show?

homoludens
07-13-2009, 06:16 AM
When I had a similar problem it turned out to be caused by denying by domain (rather than by IP address) in my .htaccess file. Lookups on some of those hosts were really slow / timing out.

Pretty much the same issue that someone else had here recently, IIRC.

Do you have the issue with a flat html file?

jason
07-13-2009, 01:32 PM
Many of the control panels use a separate copy of Apache to run the panel as the one sites are running on, so if the panel is running but the sites are not, it could be an issue with your main copy of Apache. Have you tried restarting it?

--Jason