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This is a discussion on How long does it take JAG to setup a new email certificate? :( in the General Hosting and Network Support forum
Cannot send any mail since 4!!! hours because the certificate on the server has expired. And no, my mail program does not allow exceptions. Rediculous! ...

  1. 02-02-2012, 12:52 PM #1
    Tazmania
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    How long does it take JAG to setup a new email certificate? :(

    Cannot send any mail since 4!!! hours because the certificate on the server has expired. And no, my mail program does not allow exceptions.

    Rediculous!
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  2. 02-02-2012, 01:07 PM #2
    JPC-Sabrina
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    The renewals were performed late last night. Please submit a ticket and we will resolve the issue for you. We apologize for the inconvenience.
    JPC-Sabrina / Public Relations
    sabrina@jaguarpc.com

    Sabrina/ Public Relations
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    Need a Manager?
    (pm) | (email) David, Customer Service Manager
    (pm) | (email) Masood, Chief Technical Officer
    (pm) | (email) Les, Chief Operations Officer
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  3. 02-02-2012, 01:35 PM #3
    Tazmania
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    Ticket # is: 13478997 -

    And anyway, they are not able to perform that simple task since hours!
    Last edited by Tazmania; 02-02-2012 at 01:43 PM.
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  4. 02-02-2012, 01:43 PM #4
    JPC-Sabrina
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    Thank you. I can see that your ticket has been responded to and your concerns are being addressed.
    JPC-Sabrina / Public Relations
    sabrina@jaguarpc.com

    Sabrina/ Public Relations
    (email)

    Need a Manager?
    (pm) | (email) David, Customer Service Manager
    (pm) | (email) Masood, Chief Technical Officer
    (pm) | (email) Les, Chief Operations Officer
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  5. 02-02-2012, 01:52 PM #5
    Tazmania
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    The response was not helpfull. What downtown can I expect, another three days like the last time?
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  6. 02-02-2012, 02:00 PM #6
    JPC-Katrina
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    Hello,

    I have notified our server techs of the issue and it is being corrected now. I apologize for any inconvenience.
    Katrina | Tech Support Manager
    JaguarPC.com
    Helpful Link: http://www.jaguarpc.com/support/kbase/
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