Faq's

[JPC-Greg]

1) How do I set up resold accounts?

Login to the client section of our site. There is an "add account" link to the left that you can use to instantly add accounts.

2) Are there are any scripts available to use the jaguarpc client section add account feature on my own site. ?

There is no api right now to use these scripts on your own site yet but that is under works. However if you are on a plan that grants you WHM access you can use one of the following commercial products; ClientEXE ,
Whois.Cart() , Modernbill , WHMAutoPilot

3) What are the NIC records and why do I need them?

Nic records, aka dns settings. You need to update the dns settings for your domains to point to our network. Our dns servers take the request and have the server that has your site respond with the data. You do not have to have your own name servers, lots of our clients use the anonymous " nocdirect" ones we provide.

4) How do I get my own name servers?

Open a ticket with sales to get your free name servers setup. They cost $15 or so for non resellers but are free to resellers.

Will the GigaDeal X5 plan will also be available for resellers?

No, sorry.

Is there a feature could be added that would allow resellers to show the information contained on the server status page (or parts of that information) on the resellers web page?

Just include this file in your pages , http://www.jaguarpc.com/clients/ext/network_status.php .
Just include that page in your own site page, ie make a site on your website called status.php and it only needs this content

<? include("http://www.jaguarpc.com/clients/ext/network_status.php"); ?>

Is there a script we can use to check server ports on our own site without using the Jaguar one above?

Yes, here is the source for a port checking script that will be similar in look to our network page. Note this is a modified version for release to our clients and viewbale in public. It may not contain all the same function and lines of code as the official JaguarPC network script.

Here is the source of the script to check your server or whichever ones you define just for informational or learning purposes:
http://www.jaguarpc.com/clients/ext/checkserver.phps

This one below will do the check but do so by relaying the check through our jag server which in some cases has special permission to do checks that your server might not have. If the code above fails try relaying through our jag server using the code below.
http://www.jaguarpc.com/clients/ext/...ver-relay.phps
Just place that script on your own site/server , of course changing the variables you want to monitor.


There is an ongoign update and mod thread for this network scrit here , http://jaguarpc.com/forums/showthread.php?t=12635

How do I access WHM and cpanel?

You can access WHM using your web browser and ip address like so http://ipaddress:2086 . To access WHM via SSL (securely) you would use port 2087 instead of 2086.

You can access cpanel using your web browser and ip address like so http://ipaddress:2082 . To access your cpanel via SSL (securely) you would use port 2083 instead of 2082.

Is there a readily available guide to using whm/cpanel on a vps for reselling?

Yes, please view this post for more details. http://jaguarpc.com/forums/showthread.php?t=12102

Is there a way to find out what machine a resold account is on?

You can see what machine a client is on under our client section, use the "view resol accounts" link.

Do you offer a merchant account or have any affiliation to a merchant account provider?

FREE Authorize.Net Set-Up/License !

Yes. We have partnered with e-onlinedata to offer you the highest quality Credit Card Processing and Payment solutions. They specialize in Merchant Accounts for Internet, Mail Order/Phone Order, Retail and Auction businesses.

https://www.e-onlinedata.com/jaguarpc

[JPC-Greg]

Please feel free to add in your own client FAQ's if you have them. We are consolidating all of this information into a new kbase.

[JPC-Greg]

This applies once php5 is available on your shared server, semi-dedicated server, reseller server. List of servers is provided below.

How to use notes:

1. By default when php5 is installed on your server, it will be accessible using .php5 extension to php files. No action is required on your end for it. Just have the php script named something.php5 and viola it will be processed by php5.
   
2. To use php5 for all *.php files as default in your entire account, you need to edit ~/public_html/.htaccess file and add this directive:
   
   AddHandler application/x-httpd-php5 .php .php4 .php3 .phtml
   
   This will make the server process all files named .php or .php4 or .php3 or .phtml (and .php5 is already handled) by php5.
   
   After this change, no files under public_html will be processed by old php4.
   
   If you want to use both php4 and php5, you can create a subfolder in public_html say "test5" and add the above mentioned directive in .htaccess there. This way php5 will be used only under that "test5" folder and the folder tree under it, and rest of your account will continue to use php4.
   
3. To make changes to php configuration, you will need to install php.ini in public_html folder. We have placed a typical default php.ini file for php5 here: http://www.jaguarpc.com/support/php5.txt
   
   Please rename it to php.ini
   
   For example via ssh:
   
   cd ~/public_html/
   wget http://www.jaguarpc.com/support/php5.txt
   mv php5.txt php.ini
   
4. register_globals is off by default and will remain off. It is said that php6 will not have register_globals, so it is a good time to fix your scripts not to depend on it. But if you need to turn it on, you can do that using your php.ini file.
   
5. You can not use your own php.ini from the shared secure link such as https://securexx.nocdirect.com/~userid/some.php. You will need to get your own SSL certificate setup if you want to use your own php.ini with php5.

To post feedback or issues, please use this thread: php5 available now

[andi77077]

i want to open up an auction
Currently the domain that i sell is

aaabbbc.cc
goodgame.cc
googlex.us*
iix.cc
iyx.cc
soccer-insight.com
gocubecart.com
cubecart3.com

additional Items
Googlex.us Godaddy Appraisal
Iix.us Godaddy Appraisal

so, What are you waiting for?
MAKE YOUR OFFER!

[brettmorey]

I entered a support ticket on Thursday night and I have yet to receive an answer.

It has been "assigned to a support representative" for 2 days and I have heard nothing from anyone with tech support.

[jason]

Maybe you should PM Robert the tech support manager and ask him to have a look at the ticket.

--Jason

[Vin DSL]

Or, maybe you sent it to 'Sales' by mistake...

Sh!t happens, you know?

[brettmorey]

Or, maybe you sent it to 'Sales' by mistake...

Sh!t happens, you know?

Yes, it does happen. That's exactly what I did. I just couldn't understand why it was taking so long when I have never had any trouble in the past. I guess I know why now.

[Frank Broughton]

Make note staff:

Another confused sales vrs. support ticket issue. Be it this time error on part of client. Still confusion. Nixcore needs some kind of clarity as to destination of tickets.

"just me - talking out loud again"

[brettmorey]

I went back to look at the support ticket form. I could not find an option to send it to one department or another. It simply asks for account info, problem info, and gives you a drop down menu to select type of problem. I selected the corret type of problem. How do you avoid sending the support ticket to the sales det.?

[Frank Broughton]

Brett you would need to know what type of services that sales provides vrs. support. I do not believe there is a listing anywhere.

Nixcore 4.x will have this covered I am told by a mouse in my ear....

[brettmorey]

Thanks Frank.

I guess that I was dumb enough to think that a "support" ticket went to the "support" department. From what I hear you saying it's kind of like a support version of Russian Roulette. Choose the right subject and you'll get support. Choose the wrong one and it will be days before you hear from them.

Well, if I was trying the get sales I still wouldn't be happy. I haven't had a single reply and it has been 3 days since I sent in the ticket.

[Frank Broughton]

Three days is too long. I would send an email to sales@jaguarpc.com with your ticket number in it. If that does not work send a PM to JPC-Nick - he is the "man!"

I have barked about the sales vrs support confusion for too long. I will not stop. I like this place too much to stop. That is one area that gets this place some/much chagrin.

I wish I was two of me, one that could apply for a position in sales here at JPC. But I have way too many items on the burner now. I come here for a release of the pressure of my multiple hats I wear with my work and my home pressure (8 kids with one fully handicapped). Feels good to be able to help someone every once in a while on this forum!

[Smithjp]

Thanks Frank.

I guess that I was dumb enough to think that a "support" ticket went to the "support" department. From what I hear you saying it's kind of like a support version of Russian Roulette. Choose the right subject and you'll get support. Choose the wrong one and it will be days before you hear from them.

Well, if I was trying the get sales I still wouldn't be happy. I haven't had a single reply and it has been 3 days since I sent in the ticket.

brett, if you haven't already then Pm your ticket number to any Manager so that it can be taken care of.

[heavyharmonies]

It does beg the question though: Why doesn't the ticketing system give some sort of indication as to which classification of problem goes to tech support versus which go to sales, rather than making people guess?