Score Another Bull's Eye for Tech Support

[Vin DSL]

The next time you read a post about JagPC Tech Support being slow, think about this...

+ + + Client + + + : 2004-02-16 / 04:11:49
MySQL on Neutron just crashed!

- - - Tech - - - : Support Tech 2004-02-16 / 04:17:42
Hello,
Can you please check and let me know whether you face any problem now? One of the links to the mysql sock file was broken and this caused the error. I have recreated that.

Please let me know if you face the problem still.

Regards,
Harish
Support Dept.

+ + + Client + + + : 2004-02-16 / 04:26:07
It is working fine now. Thank you, Harish!

This has been a typical experience for me. It's 4:00 AM local time, and Tech Support had my site back up and running in less than 6 minutes.

Hahahaha! Put that in your pipe and smoke it, whiners...

[Julian Muñoz]

Congrats to the support team!

[Sara]

Know what you mean. Had one ticket one time and it must have been a slow night, cos I got replies from two techs at the same time. Of course the problem got solved pretty darn fast too

[oxygenaddict]

why don't i get good service? i wouldn't pat yourselves on the back too soon guys.. i wouldn't mind my problem fixed.

ticket: 2015763

if you can't fix it, could you at least explain what is wrong? cheers.

[Connie]

oxygenaddict

Sorry you feel like your getting poor support. Most of the "Old Timers" believe that Jag offers great support. Your refered to a "Ticket Number" That does not give anybody a clue about your problem.

[JPC-Les]

Originally posted by oxygenaddict
why don't i get good service? i wouldn't pat yourselves on the back too soon guys.. i wouldn't mind my problem fixed.

ticket: 2015763

if you can't fix it, could you at least explain what is wrong? cheers.

Ticket responded to.

[Vin DSL]

Big w00t! Nice avatar, Les! I'm stealing that for the 'news section' on my site...

[JPC-Les]

I wondered how long it would take you to notice

[Vin DSL]

Heh! I was in labor contract negotiations all day yesterday, and half the night. The other half I spent at 'Hooters'. So, I wasn't in any condition to notice anything when I got home...

[the_ancient]

I have never Had a problem with the Response Times,

but they must not be use to "tech savvy" people or they are not "tech savvy" themselves, because I always get responses that leave me with a "well duhh" feeling......


I have been tring to get a Simple SSL Cert moved for about a week now, First I tried to set it up BEFORE I actually moved the site, that did not work because they told me I alreayd had a Cert Installed at that address (well duhhh but it is not on their servers)

So I gave up, and went ahead and uploaded the files, and Changed my DNS Info (I manage my own DNS currently was going to use Jags, but after this, I will still use 3rd party servers I think ) and contact support again to have the SSL install

Well this time I get a IP Error and they tell me my Cert was not issued to the proper IP, well the problem is the cert was not issued for ANY ip, but for "billing.mydomain.com"

a little while later they "reasearched it" and found out my site was pointed to the general server ip and I needed a Dedicated ip for a SSL, and it would cost XX amount (well Duhh, all SSL requires a Dedicated IP, and my site will not point to a IP I have not been assigned)

It will all get worked out in the end, but it just looks like they are use to working with people that dont have a clue and relay on Jag for all Aspects of everything online

I myself, hate "putting all my eggs in one basket" if you know what I mean

In Closing, I dont want this to come off as a Complaint, it is not, infact I find it all very funnny, and interesting

this is what support is like as most budget host I have been with

but jag is by far the fastest with the "well duhh" responses

[Vin DSL]

Originally posted by OspreyServices
...they must not be use to "tech savvy" people or they are not "tech savvy" themselves, because I always get responses that leave me with a "well duhh" feeling...

In debating circles we have a saying; "If you can't dazzle them with brilliance, baffle them with bullsh!t." While this is fine when you're sitting at the negotiating table (even expected), it isn't necessarily a good thing coming from Tech Support.

I can tell you from personal experience, these ppl know what they are doing. I get into some VERY technical discussions with them, and they keep right up with me. LoL! They refer to me as a "keen user of their system" (gotta love their use of the language), and they talk to me accordingly.

Yes, they often give you pat answers initially, but if you write back and start asking questions, they will get as technical as you want; believe me...

[gerilya]

Originally posted by Vin DSL
Yes, they often give you pat answers initially, but if you write back and start asking questions, they will get as technical as you want; believe me...

Well, believe it or not, this wasn't my experience, actually.
Support was great when it was about simple things like getting SSH access, but dealing with more technical issues wasn't that pleasant.

[Vin DSL]

Originally posted by gerilya
Well, believe it or not, this wasn't my experience...

Hrm... must be my magnetic personality...

[gerilya]

Originally posted by Vin DSL
Hrm... must be my magnetic personality...

Or mine
Either way it's not enough to call it statistics.

[the_ancient]

Originally posted by Vin DSL
In debating circles we have a saying; "If you can't dazzle them with brilliance, baffle them with bullsh!t." While this is fine when you're sitting at the negotiating table (even expected), it isn't necessarily a good thing coming from Tech Support.

I can tell you from personal experience, these ppl know what they are doing. I get into some VERY technical discussions with them, and they keep right up with me. LoL! They refer to me as a "keen user of their system" (gotta love their use of the language), and they talk to me accordingly.

Yes, they often give you pat answers initially, but if you write back and start asking questions, they will get as technical as you want; believe me...

I think there is a Good mix

I know they have people that are vastly more knowelageble that me, and I am just as sure there are some that are not

but the support here is still top notch, even for someone like myself that comes off like a di(k in almost every case, they are still nice, even though I am sure they would like to reach through the screen and slap me