Tech Support is frustrating

[ptmuldoon]

I don't know quite how to say it, but the tech support at jaguar appears to be very unhelpful today, insisting the problem is my end, and not theres. Here's a rehash of the entire events, and I'll try not to sound too negative.

I have a php script that when ran will ftp files from one server onto your own. The script will ftp over about 1,300 files, and it takes about 3 minutes tops.

The script works completely fine with a few other hosts (where I maybe moving very shortly after all this). This script also works for me on one of my sites with jaguar, which resides on your patriot server. I even just ran it, and it ftp'd everything in 2:07 minutes.

However, the script is not running on either of jaguars freedom or siberia servers.

Tech support is telling me debug the script, although theres nothing wrong with it.

Also, in a related post, I had tech enable shell access on the accounts, and I can not ftp wildcard or *.* an entire directory via shell.

So, in summary. I have a script that I know works 100%, and even works on one of jaguars own servers, the patriot server. Yet there telling me that the script is wrong because it will not work on either the freedom or siberia server

same script, 3 different servers.

It appears the only help tech support is good at today is passing the buck around saying its somebody elses problem.

btw, to all your fantasy footballers out there. This is commissioner software i'm talking about, and if anybody is interested in a great program, go visit //www.marino.st

[JPC-Greg]

I removed some names of other hosts in your post. You can pm myself or another jag staff member here, or open a ticket for the sales dept requesting an admin look at this. I would like to know your ticket number so I can see who responded and what they did (or didnt) tell you so we can get to the bottom of it. If this is a php script, may be possible an extension is installed on patriot that maybe hasnt even been requested on the others and it needs to be for your script, just a thought.

[ptmuldoon]

I pm'd you the the ticket number, and thank you for looking into into.

[JPC-Greg]

I think what the techs are asking for in specific is to have the person or company that wrote or provided the script to enable debugging and have them identify what part of their script is failing. They would be the best source to determine what requirement their script needs that may not be installed for the servers its not working on. Ive spoken with one of my best guys and the script did work on patriot and did fail on the others but doesnt do so verbosely or give any clue as to why its hanging or what its hanging on hence we need the script creator to tell us what it is they need from us so we can make it happen for you.