Gemini

**CompleteClan** · 01-02-2006, 02:30 PM

Glad they are helping you out instead of getting my VPS that has been down since last night back up and running.

Going on 14 hrs now... almost light speed!

**Awalsh** · 01-02-2006, 02:40 PM

Originally Posted by CompleteClan

Glad they are helping you out instead of getting my VPS that has been down since last night back up and running.

Going on 14 hrs now... almost light speed!

Thats unusual for jag to not respond for so long even over a holiday period.... Have you tried going to Virtuozzo and rebooting/repairing it from there? Send them another ticket or something, id find it hard to believe that they take 14 hours to respond...

**CompleteClan** · 01-02-2006, 02:45 PM

The server had a hardware malfunction around midnight, they have responded... but not fixed it.

**Jaded** · 01-02-2006, 03:13 PM

Must be going around lol...I spent longer than that on a client's unit this weekend. It took almost 6 hours just to salvage the drive. (of course I didn't sit there and twiddle for 6 hours...gotta let the machines do their thing lol).

**the_ancient** · 01-02-2006, 03:18 PM

Originally Posted by CompleteClan

The server had a hardware malfunction around midnight, they have responded... but not fixed it.

so that means they are working on it.

You cant expect every problem to be fixed with in minutes

**CompleteClan** · 01-02-2006, 03:28 PM

Originally Posted by the_ancient

so that means they are working on it.

Exactly, for 14 hours.

You cant expect every problem to be fixed with in minutes

No, but an update every now and then would be nice. I asked for an update 3 1/2 hours ago... no response yet!

My business is likely to go under because of this, I host over 150 websites, all of which have been down, for 14 hours.

**Jaded** · 01-02-2006, 03:48 PM

Not to sound too harsh. But with those kind of numbers, you should have an alternative backup and hosting source...

Everything I do is backed up on my computer and on removable media.

In the event of a massive failure (ie fire/flood/famine) I can upload to a different server / change dns / and be back on in little time.

As good as Jag is...sometimes these things take time.

**the_ancient** · 01-02-2006, 03:52 PM

Originally Posted by Jaded

Not to sound too harsh. But with those kind of numbers, you should have an alternative backup and hosting source...

Everything I do is backed up on my computer and on removable media.

In the event of a massive failure (ie fire/flood/famine) I can upload to a different server / change dns / and be back on in little time.

As good as Jag is...sometimes these things take time.

no kidding

150 accounts probally warrants a dedicated box anyway.

Or see if jag can set you up with another VPS that mirrors your clients sites.

*jag here is a fearture suggestion for you if your dont offer this service already. Could be an easy way to make some extra cash and give your resellers peice of mind

on a final note. never put all your eggs in one basket...

**JPC-Greg** · 01-02-2006, 04:16 PM

Les posted in the early AM about the gemini vps server hardware problems. That server was rebuilt, raid array rebuilt, vz and software reinstalled, and those clients with backups should have been up long ago.

**CompleteClan** · 01-02-2006, 04:49 PM

Okay, well mine is not.

Am I a "Main" VPS account?

**CompleteClan** · 01-02-2006, 04:50 PM

- - Tech - - - : Smith 2006-01-02 / 16:53:43
We apologize for this inconveneince. You will need to restore your data from your backup as we have no retrievable data. The main VPS accounts are being restup on the server. Our technicians are working on it but we are sorry we do not have a ETA for this yet.

If you do not have your own backup or you do not have a backup srevice bought and configured for your vps then unfortunately yes your data is lost.

Let us know if you need further assistance.

Regards,
Smith

**CompleteClan** · 01-02-2006, 04:53 PM

Who do I talk to about a rebate? Don't worry about setting my account back up.

I don't want to do business with a company whose president either lies, or doesn't know what is going on before responding.

**the_ancient** · 01-02-2006, 04:59 PM

Originally Posted by CompleteClan

Who do I talk to about a rebate? Don't worry about setting my account back up.

I don't want to do business with a company whose president either lies, or doesn't know what is going on before responding.

no backup huh

**JPC-Greg** · 01-02-2006, 05:20 PM

If you would like to contact me please do so but I wont get drawn into a grudge match on the forums. My post above is pretty clear, I didnt not lie not did anything I say be contrived as being in the blind. Im fully aware of the situation and some clients that choose not to use our backup service are unfortunately in a rough position right now. As always though even when out of our hands we are willing to do what we can to help everyone get back under way and compensated for any inconveniences they have suffered. Just becuase our and every hosts policies do not cover hardware failures for compensation doesnt mean we strictly follow that. Its for our protection but we also want to make sure people are happy with the service and able to move on with their business.

Hardware fails, its just a fact. Dedicated or vps it doesnt really matter. In this case where the raid backplane was the cause, it did us no good to be using raid10 but what more can be done besides mirrored servers at twice the price? Im very sorry for your hardships you suffered in this situation and if your wanting to continue your business with us I would be happy to give you an extensive service credit. If your are leaving our service it is regretable you have decided to do so but I will go against our no refund policy and refund your last payment.

**Awalsh** · 01-02-2006, 05:21 PM

Jag dont backup VPS's do they?

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