GoDaddy Takes Down a Data Center

[Vin DSL]

Bwahahaha! This is a classic!

GoDaddy.com Takes Down Data Center (RealAudio)

Way to go, Mr. Parsons!

[jason]

I love dealing with support. "Are you sure that the computer is plugged in?"

Ironically, I checked the whois record on the domain name that the guy gives out and they are still with GoDaddy.

--Jason

[Ron]

And his website is filled with broken links and "test test test" for hosting plans.

So his "whole datacenter" was what, 2 customers?

[Julian Muñoz]

Jesus... I have all my domains with godaddy :S I'm kinda scared now.

[jason]

And his website is filled with broken links and "test test test" for hosting plans.

So his "whole datacenter" was what, 2 customers?

If that... I had only looked that the homepage when I last posted. Just started clicking around now. I know who my next webhost won't be (not that I'll have to shop around any time soon...)!

The call brings up several question though. If it was a client's site that was hacked and used for spam why would GoDaddy disable his domain name and not the client's? And why should GoDaddy even care? Its not like they are experiencing any trouble from the spammer unless the site is hosted on one of thier servers--which as best I can tell, it isn't. All that a registrar has to do is enter a record into a database and collect money. Even name lookups don't touch GoDaddy's servers.

Something's fishy...

--Jason

[Vin DSL]

Something's fishy...

If you're bored, here's the thread...

http://webhostingtalk.com/showthread.php?t=477562

I read stuff like this before, when I was looking around for a new registrar (for my .info domain name). However, this is the first time I've actually heard it!

One complaint to 'abuse@godaddy', and you're 'off the air'! It seems that GoDaddy shoots first and asks questions later...

[Galen]

Seems more like they just shoot and don't bother with the questions, ever. I've never had a domain with them, but I know far too many people who have and have gotten crap like this pulled on them by GoDaddy.

How do they even have this much power in the first place? I mean, really, what right to they have suspending domain names for something that is site related, not domain related? I mean, what if someone hacks my site and puts a phishing script on there. Certainly Jag needs to step in and do whatever they have to do to secure the server, even if that means suspending my account. But then, that's Jag. These servers are THEIR responsibility, NOT the domain registrar's.

Unless an abuse is specifically domain related, It's none of GoDaddy's effing business, IMO.

[Gwaihir]

So his "whole datacenter" was what, 2 customers?

Dunno; he says it's about the name servers and he may be right: if the domain name jaguarpc.net suddenly went bye bye that would probably cause all the nsX.jaguarpc.net servers to become unavailable as well. (I guess the lesson in that is that you NEED to have nameservers on a couple of different domains, like jag indeed has.)

On the other hand: it all sounds kinda fishy.. Why did he record it all in the first place? It seems so pre-meditated to 'expose' rather than to solve. Would you do that if you have a serious data center? Shouldn't your primary responsibility at all times be to get your customers back up? Wouldn't you say more to make it clear than "an entire datacenter"? How many clients / websites / whatever is he talking about? And if it is really more than a small reseller with just one domain name, howcome he doesn't have backup nameservers on another domain?

Sure Godaddy support sucks. I have had my share of that too. Sure, it should truly be 24/7 if they say so - and indeed it should be for this stuff if you want to be a serious seller. Yet.. I just don't quite get it, so I'm not ready to take his word for his show.

I DO hope that some people look into this further: I sincerely hope that no one at Godaddy-abuse is stupid enough to just suspend any account vaguely associated with a SPAM. Heck, we might find all domain names using a certain machine-shared IP to be suspended suddenly because one guy send SPAM from that IP? That is a VERY frightening thought, so I sure hope that appropriate checks are in place to make sure nothing like that can ever happen.

Read a good part on webhostingtalk and listened to more there as well. I am quite curious though what was so hard about those directions he got that he couldn't just send the e-mail "sure we'll do what we can to fend of hackers / spammers, etc", and THEN make sure by phone that it got processed at once. The "in writing" part of it IS pretty silly though: a phone call recorded complete with caller-ID would not at all be harder to use in court then an e-mail; probably a lot simpler in fact.

[Julian Muñoz]

The call brings up several question though. If it was a client's site that was hacked and used for spam why would GoDaddy disable his domain name and not the client's?

It's because the client was on a shared environment... When you send email using your shared hosting account, no matter which domain you use, all the e-mail is coming from a host like serverxx.hostingcompany.com. So, godaddy blocked hostingcompany.com domain to stop the spam.


I agree... they shouldn't care about this... It's a matter of the bandwidth provider/ISP, not the domain registrar... What if someone hacks onto a JaguarPC server through a vulnerable client's script and starts to send physing mail... and then the registrar used by nocdirect.com simply shutdown the whole domain... nasty....