platinum.nocdirect port 2096 is not open?

[djs]

I am no longer able to reach port 2096 using HTTPS in order to obtain SSL-secured access to my email via webpage. The server where my site is hosted is platinum.nocdirect.com.

I cannot remember my support site login. The credit card I use for my JaguarPC hosting bill is not here at my current location. I don't have the credit card number memorized. Thus, I am unable to perform the credential recovery procedure for the support site login.

Would someone be so kind as to verify my observation regarding https://platinum.nocdirect.com:2096/ and then open a support ticket?

Thank you.

[neils]

doesn't work for me either.

Assuming you're on a shared plan... everyone on that server would be using that so it wouldn't be related to your indvidual account.

[Ron]

I'll open a ticket for you.

EDIT: Ticket opened (ticket #2275820), awaiting response.
EDIT: Ticket completed. Problem fixed by Andrew.

[djs]

Not even 30 minutes... DONE. You ROCK! Thank you!

[Ron]

Hey don't thank ME, I just opened a ticket.

It was about 16 minutes from ticket opening to their email saying it was fixed.

A little slow in JAG terms.