inadequate support

[buyandsaleit]

I find Jaguarpc support inadequate.

how do i get a refund?

[Spathiphyllum]

How hard did you look?

At the top of this forum, there's a link to support. The support page even has a link to a cancellation form.

I doubt you will find better support anywhere considering the prices paid for web services rendered here, but good luck with your search.

[JPC-Greg]

You can fill out the cancellation form, give us a call, email us, or open a ticket.

[buyandsaleit]

thanks for pointing me to the online form.
the account has been canceled.

but you need to get some phone support.
when email is down, users can't get 24x7 support.

this is all over logins, stopped working.

probally could have been fixed in 5 mins on the phone.
at worst, "rewrite" the (ARIES) account.

but instead, after 4 days of getting no where, it's null.

Spathiphyllum said ... "I doubt you will find better support anywhere considering the prices paid for web services rendered"

he may be correct, IF the services are actually usuable after you pay for them.
in this case, they weren't usuable so Spathiphyllum's blind enthusiasm and sarcasim is misguided.

but he did point out the cancelation link i missed so he was helpful.
by the way, thats the most support i got beyond sales resending me account info... 4 times.

it's over now.

[Vin DSL]

i am editing this post, it will be back ina moment.

Heh! I find your post inadequate...

How do I get a refund?

[Spathiphyllum]

...IF the services are actually usuable after you pay for them. in this case, they weren't usuable so Spathiphyllum's blind enthusiasm and sarcasim is misguided.

• Point, the first: You're welcome for the link mention.
• Point, the second: Experience, not blind enthusiasm, induced my response. My other current host, who I wouldn't recommend, typically takes a day or so to respond. Every once in a while, they cut it down to several hours... for any inquiry. Plus, their prices are higher and do not provide nearly the goodies. I spent weeks looking for another host before finding Jaguar whose price/performance ratio is, in my experience, second to none. They have been forthcoming and continually try to improve their service, and I have witnessed their proactive tendencies for several years now.
• Point, the last: It wasn't sarcasm. I really was curious to know how hard you looked considering a single link to the support page provided the exact service you requested. Where else would one look for a support issue? As to the rest, the value here is, as stated previously, great despite the interruption. But those happen everywhere as you should know. And best wishes. I really hope you find the services you need at the price you're willing to pay. Webmastering/administering is tougher than it looks and endusers sometimes get too frustrated and overlook this truism. I liken it somewhat to people who used to get frustrated with setting the clock on the VCR. Nowadays, this group gets upset when their PC acts up or when their site experiences downtime due to unforseen and inevitable glitches. It's the nature of the beast. But a rash decision does not provide long-term solutions - it just sates temporary anger. To be sure, that anger will be summoned again at the next host... and the next.

Seriously, good luck.

[Gwaihir]

this is all over logins, stopped working.

If you find yourself locked out of the ticket system for some reason, you sure can call to get access back (just be sure to have a means of identifying yourself handy, usually some digits of the credit card on file).

[jason]

but you need to get some phone support.
when email is down, users can't get 24x7 support.

This is why there is an "alternate email" field in the ticket system. When you fill out a ticket and your email is down, just provide a secondary address in that field and your notifications will be sent there. There's no shortage of free email services out there that you can use if you don't have another address--Yahoo, Hotmail, and GMail, to name a few.

I wholehartedly agree with Spathy on this one. Having dealt with support at many other hosts, both for my sites and my clients, I have yet to find anyone else that is as responsive and helpful as the support here at JPC.

IMHO, phone support in hosting situations is not very effective. It is much harder to convey a problem over the phone than it is to copy and paste an error message into a ticket.

--Jason

[JPC-Greg]

IMHO, phone support in hosting situations is not very effective. It is much harder to convey a problem over the phone than it is to copy and paste an error message into a ticket.

--Jason

I couldnt agree more. You can call to get logins reset and tidious minor things like that, sales, billing etc. We jsut dont have phone support. Imagine, true story:

client complains about spam on their account and wants to report it but is growing impatient and upset about our lack of phone support. This is an abuse issue, seperate from support but thats a different matter. We ask repeatedly for the client to post the details in a ticket and he refuses. We tell him to call us, he does, he is releived to get on the phone and irate about the issue still. Our first response: ok please read off the entire email header to us ....... long pause...... client responds: I'll open a ticket.

Unless we're resetting a login, rebooting a server, or something trivial and short requiring not a shred of data like a url, etc. we really cant get anything done on the phone in our industry.

[JPC-Greg]

anyhow, we're sorry it didnt work out and given the aries problems we certainly understand the foul first impression you were dealt. I hope you give us a another shot some other time.