normal email going to ".../spam" and spambox mail cannot be unloaded

[ntga862]

Hi,
I've had a problem for almost two weeks that seems hard to resolve by support. Maybe someone in the community has had the same problem and could send me a hint of what it could be.

I am receiving normal email in the accounts "msfz751@reyesaguayo.com" and "msfz751@reyesaguayo.com/spam" simultaneously. Normal email can be seen in both accounts. Everything used to work fine until two weeks ago.
The fact now is that I am not able to retrieve email to unload the "spam" under the "msfz751@reyesaguayo.com/spam" account (spambox). There is a lot of spam in that account (53 of 60 megabytes full). SpamAssasin and SpamBox are enabled

In other accounts "alfonso.reyes@reyesaguayo.com" and "alfonso.@reyesaguayo.com/spam" happens the same thing: receive normal email in both accounts (normal and spambox) but cannot unload (get) what resides in the spambox.

I have sent test emails from one account to the other and can confirm this behavior: normal email goes always to the "account@reyesaguayo.com" and "account@reyesaguayo.com/spam".


Summarizing, these are the problems:
(1) There is something that does not allow the spam mail of all accounts to be unloaded. The keyword "spam" is not working as used to be in the format "acccount@reyesaguayo.com/spam".
(2) normal email goes also to the "spam" accounts. This means that if somebody sends me emails they are retrieved in both type of accounts: "acccount@reyesaguayo.com" and "acccount@reyesaguayo.com/spam".

Thank you very much for the feedback,

Alfonso Reyes
Houston, TX 77381

[Vin DSL]

If I'm understanding this correctly, I would try deleting the mail accounts, then add them again...

Summarizing, I'd start from scratch!

[ntga862]

Vin,
what you are suggesting looks more like the "final solution" for the Middle East crisis. I am more looking into a "diplomatic" or "negotiated" solution.

Thanks,

Alfonso Reyes

[Vin DSL]

Heh!

I'm not telling you to do it. I'm just saying that's what I would do...

I've noticed, with these mail accounts, sometimes things get jacked up behind the scenes and there's no way to fix them. So, I take a more direct approach.

Jason is pretty sharp with email, and that little Dutch boy, although I haven't seen him for a while.

Hang in there. Maybe Jason will have some ideas!

[Vin DSL]

Woah! I just noticed my sig... I've had 100% uptime during the last month!!!