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This is a discussion on Obnoxious Tech Support in the Open Discussion & Chit-chat forum
There is nothing more obnoxious then opening a support ticket for a legitimate problem only to have JaguarPC support reply with: 2006-09-29 / 17:46:47 Hi, ...

  1. 10-03-2006, 05:26 PM #1
    gsims01
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    Obnoxious Tech Support

    There is nothing more obnoxious then opening a support ticket for a legitimate problem only to have JaguarPC support reply with:

    2006-09-29 / 17:46:47

    Hi,
    I just connected via ftp to your account using FileZilla and have uploaded couple of files in the 'uploadtest' directory in your public_html and they both got uploaded fine , there was not any delay or timeout from our end.

    Feel free to contact us if you need further assistance.

    Regards,
    Robert - Technical Support

    Frankly, I don’t care if Jaguar’s support people can do something without error. I’m the one paying a monthly fee, and if I’m having a problem I expect something better then, “it works ok for us.”
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  2. 10-03-2006, 06:38 PM #2
    Vin DSL
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    A lot of times, these things are a matter of perception vs. reality ...

    For instance, if I got a reply like that, it wouldn't bother me a bit.

    What do you find obnoxious about it? Just curious, not trolling...
    Last edited by Vin DSL; 10-05-2006 at 01:23 AM.
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  3. 10-03-2006, 06:54 PM #3
    Ron
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    What tech support is saying, without saying it is: "I am unable to recreate the problem you are reporting."

    You'll need to show them a way to recreate the problem or else they can't fix it.
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  4. 10-03-2006, 07:34 PM #4
    the_ancient
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    Quote Originally Posted by Ron View Post
    What tech support is saying, without saying it is: "I am unable to recreate the problem you are reporting."

    You'll need to show them a way to recreate the problem or else they can't fix it.

    PR, PR, PR.........



    I think a few of the support reps need a to take a class in Public Relations/Customer Service.....


    the BETTER response would have been

    Quote Originally Posted by Good Support Rep
    Hi, I was not able to recreate the problem your reporting, everything appears to be functioning properly, if your still having a problem Please reply with a more detail so I can properly assist you with this problem.

    Thank you
    Jag support team
    Or something like that

    or something like that
    -------------------------
    the_ancient
    MP Technology Group
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