Longhorn plan... great deal? or beginning of the end?

[the_ancient]

Ok, I am a firm supporter of JPC, I love the company, and I love this community.

However something has to give here, and let me tell you it will not be me.

Tonight I went to upload a few new images for a new template for one of my site, and BOOM, disk full error.... I am like WTF? I have the long horn plan, I upgraded not because I needed the space, my sites combined take up less than 300mb of data. but because I am a firm believer that jag needs to charge MORE so I can keep the level of service is expect.

Anyone, I have plenty of space under my account is the point, so I log a ticket and ask for the issues to be fix, no problem right?

Wrong. I am now being asked to move from my 100% stable, no issues in as long as I can remember server to a new, untested, populated with new clients, more than likely more unstable than my current server.

Well I am here to tell you, I will NOT be moving servers, someone better fix MY server.

Am I being Unreasonable?

[BernardBlack]

I have had no problems (on Hero).

If you complain about your server and ask for it to be fixed, they are moving you to see if it helps, what's wrong with that?

[the_ancient]

I have had no problems (on Hero).

If you complain about your server and ask for it to be fixed, they are moving you to see if it helps, what's wrong with that?

I know what is wrong with it, the disk drive is full, they are wanting to mov me because there are too many accounts on my box.... there is nothing wrong with the server for them to "see if it helps"

My point is, I dont think I should be forced to move to a unknown server, which may or may not be stable, from my perfectly stable, yet over loaded server.

I am sure you have no problems with Hero, more than likly I would have no problems with what ever server I move to, HOWEVER, with new servers that at activky being populated with NEW cleints, there is more risk for security abuse, spammer lockouts, runawau scripts, and a whole host of things people looking for "cheap hosting" and "instant setup" like to do. all it takes is one of these people to get through jags checks and the whole box is down.

While I am sure accounts are added and removed all the time from my box, I am aqually sure that is far less frequant that a box that was just set up.

Like I said I probally am over reacting, but there should be another solution. I have a qouta of 6000MB, I use less than 300MB, I should be able to upload 1MB worth of images......

NOTE: I did get the images to force their way through, so I am not sweating over it, I am though wondering how much long before Mail, mySQL and other services will start being effected.

[Spathiphyllum]

Wrong. I am now being asked to move from my 100% stable, no issues in as long as I can remember server to a new, untested, populated with new clients, more than likely more unstable than my current server.

Well I am here to tell you, I will NOT be moving servers, someone better fix MY server.

Am I being Unreasonable?

I don't really think so. My guess would be that any "extra" space has been filled since the server is probably a bit oversold. Nothing wrong with that until accounts start getting those "disk full" errors. To solve the issue, the squeaky wheel gets moved first as a first option.

The problem is that such a move requires a move in any custom SSL certificates, server configurations to be rechecked, and modules/add-on apps on your old, established server to be reincorporated if missing. That leads to extra tickets, downtime, and yet to be diagnosed issues from visitors to your web space. Not a particularly desirable position.

I tend to agree that you should not be moved at first whim. If anything, the last-in should be first-out to get moved to any new space on another system. If overselling is too extreme, then these moves to "new" systems will remain a problem. Perhaps this is all the nature of the beast until one gets a semi-ded or dedicated plan.

Still, I would share your concerns were I in your shoes.

[the_ancient]

I don't really think so. My guess would be that any "extra" space has been filled since the server is probably a bit oversold. Nothing wrong with that until accounts start getting those "disk full" errors. To solve the issue, the squeaky wheel gets moved first as a first option.

The problem is that such a move requires a move in any custom SSL certificates, server configurations to be rechecked, and modules/add-on apps on your old, established server to be reincorporated if missing. That leads to extra tickets, downtime, and yet to be diagnosed issues from visitors to your web space. Not a particularly desirable position.

I tend to agree that you should not be moved at first whim. If anything, the last-in should be first-out to get moved to any new space on another system. If overselling is too extreme, then these moves to "new" systems will remain a problem. Perhaps this is all the nature of the beast until one gets a semi-ded or dedicated plan.

Still, I would share your concerns were I in your shoes.

exactly, atleast I dont feel like I am a nut job pissing and moaning over nothing (I am been known to do that from time to time)

I dont have anything special on there, the 2 sites listed in my sig, 2 prototype sites that are not even "public" yet really, and a site for a friend of mines's Doctorate group. None of it uses ssl or custom mod, but I am still going to stick to my guns on this....

I may be in indiana right now, but I go to or near houston often, so "Dont make me come down there"

Note:

I just want to add for any "new" people looking in to JPC, this is in no way ment to be a bad review. Most hosts would not even given me a option here they would have just yanked my site off and moved me with out asking. I posted here to get other peoples opinions on whether I was overreacting.

[Vin DSL]

...I am here to tell you, I will NOT be moving servers, someone better fix MY server.

Am I being Unreasonable?

Hrm... Well...

First of all, it isn't MY server, YOUR server, or even OUR server. That's what the Chief told me, myself, and I...

Um vin, this is our server. If you want one of your own where your free to do as you like we can hook you up with a vps or dedicated server...

I suppose the same applies to you, yourself, and umm... you!

Note:

I just want to add for any "new" people looking in to JPC, this is in no way ment to be a bad review. Most hosts would not even given me a option here they would have just yanked my site off...

Secondly... er... my production site was recently "yanked off" Platinum (literally), so it's nothing personal, I'm sure -- don't take it that way -- I didn't. And, I still think JaguarPC is the poo, even though I went through four days of pure hell -- with Smith (Thank You!) holding my virtual hand the whole way, incidently!

My take on the situation is Tech Support/Sales is moving the 'big dogs' off the porch into the tall grass, to give 'the pups' a fighting chance!

Seems reasonable to me! And, I'm sure dog man would agree too...

[the_ancient]

Secondly... er... I was recently kicked off Platinum (literally), so it's nothing personal, I'm sure -- don't take it that way -- I didn't. And, I still think JaguarPC is the poo, even though and I went through four days of pure hell -- with Smith holding my virtual hand the whole way, incidently!

My take on the situation is Tech Support/Sales is moving the 'big dogs' from the porch into the tall grass, to give 'the pups' a fighting chance!

Seems reasonable to me!

Your case, I believe, is very differant, you site was using up more resources than was intended for the standard shared plan. thus they "forcable requested" you to move to a SDX.

In this case, nothing mysite, or me personally, did to cause or otherwise contribute to this problem, this is a direct result of someone not paying attention to the disk drive and letting it get pack to the hilt. I use less than 5% of my allocated resources. FIVE PERCENT.

[Vin DSL]

I use less than 5% of my allocated resources. FIVE PERCENT.

My! My! I do declare!

the_ancient being modest!?!?!?!

You had a stroke recently

[the_ancient]

My! My! I do declare!

the_ancient being modest!?!?!?!

You had a stroke recently

no, that has nothing to do with it, I have been inactive for the last year or so

I sold off the site I use to run that had a good amount of traffic, the one I got hosting here at JPC orginally for.

Alot of my other traffic is sent to my home network, where I have my development servers.

I current use Jag mostly only to host my personal web blog, which does not get much traffic, and a friend of mines site.

I also throw a few misc domains up on that account to park them.

That is why I was shocked when I could not upload a few images....

[Vin DSL]

In that case, I agree!

I don't see an impetus to move...

[Gwaihir]

I wouldn't be anxious to get moved over something like this either. Moving server is far from a trivial matter. The more support makes it sound that way, the more I'd fear that they're not making it that way at all (but try to wipe the problems it causes under the rug). I said "yes" to it once and it got me a world of trouble to work through.

I've given a lot of tips back then and since on how the transitions could be smoothened. I sadly haven't seen any of them implemented. So, I don't think it's fair for JagPC to trivially want to move us around when they don't have their own affairs in order. Can't they just put more disks in?

[the_ancient]

I wouldn't be anxious to get moved over something like this either. Moving server is far from a trivial matter. The more support makes it sound that way, the more I'd fear that they're not making it that way at all (but try to wipe the problems it causes under the rug). I said "yes" to it once and it got me a world of trouble to work through.

I've given a lot of tips back then and since on how the transitions could be smoothened. I sadly haven't seen any of them implemented. So, I don't think it's fair for JagPC to trivially want to move us around when they don't have their own affairs in order. Can't they just put more disks in?

I personally feel it is a case of of them having and explosive growth rate and their staff probally cant keep up with everything. It maybe evening off now, I dont know, with all the additions made recently, but I think Jag is still looking for more support staff.

Most users would I just agreed, I think the staff was shocked I said no actually, My assertion that they have no idea if this new server would be stable or not certinly fell on deaf ears, that alone has me concerned.

Welcome to the brave new world of extreme quota hosting.....

[JPC-Greg]

not really a case of oversold, that disk got used up and we need to add more. pretty simple really. But Im guessing your on some older server with ide drives not raided up like our new ones, that being the case your box is gonna be moved/upgraded soon anyhow but will keep its hostname. What server are you on?

[the_ancient]

not really a case of oversold, that disk got used up and we need to add more. pretty simple really. But Im guessing your on some older server with ide drives not raided up like our new ones, that being the case your box is gonna be moved/upgraded soon anyhow but will keep its hostname. What server are you on?

genesis......

Like I said, this was not ment to be a Critcism, actually my orginal version was, but I changed it, tried to change the Title, but you have title editing disabled , Anyway, I am sure it will be fix, my concern is not really upgrading hardware, or anything like that, but new servers, that are being populated with brand new customers, are more prone to abuse type failures.