Where's my post gone?

[jongedny]

http://www.jaguarpc.com/support/foru...goto=newpos t

Anyway to follow on...

It may be unfeasible for Jaguar to employ sufficient support staff to cope with it's take over of Aletia. But is it feasible for so many people sites to go down for so long? Is it feasible for Jaguar to not even manage an email to it's customers stating a schedule for the move instead of just posting it within the forum.

I wonder what the combined cost of lost revenue and sheer numbers of complaints Jaguar's users have experienced this last week?

[playadata]

Yes, my post was just pruned also. Same problem on Cheetah.

No response to my TT for 6 hours now.

Continuing the fine legacy of Aletia's Months of Sundays.

[JPC-Greg]

Hey fellas, your post isnt pruned...its moved to the section it should have been posted in . Please check the support forums and post your support issues there.

[jongedny]

Okay so the post has moved, but my domains still point to the wrong IP. We depend on our clients getting to the site, I've spent the last couple of days trying to explain to people why they can't access the site through the domain. This whole situation makes us look unprofessional and we are loosing money and customers as a result of it.

I opened a ticket over a week ago, I've emailed the contact email addresses but no-one has even managed to say how long it maybe before it's fixed.

Having problems moving the servers is one thing.

Switching off the old servers before all the changes are complete is another.

And not replying to people to even let them know when they can expect to be back online is another.

I realise now that it's not appropriate too run a business site on JaguarPC's hosting plan but tell me what am I supposed to do whilst I sit here and watch our business go down the pan?

[jongedny]

Problem solved, thanks Susy.

Still not really sure how it works that Jaguar asume it's OK to cause this upset... A least things are back up and running for now so fingerscrossed.