Jaguarpc signup and site use

**JPC-Greg** · 04-30-2007, 05:08 PM

I have a question for all clients but particularly new ones that have signed up in the last 60 days or so.

How does the site layout and information feel to you?

Was it easy to understand and navigate?

Did you find everything you needed and expected?

Did it meet your expectations? Did it exceed them ?

How was the ordering process?

Was the order system easy to use and problem free?

How was the phone verification process of the ordering?

Anything else you want to add or comment on about our site or its features, or lack of even?

**AlexKall** · 04-30-2007, 05:29 PM

I have one question, is phone verification issues on VPS orders aswell? If not then it should be removed in the email. I was waiting for one but I never received one. The VPS was setup regardless of me not getting a phone verification call. I might have sent an email though which would probebely be enough verification so it might be irrelivent.

**XoK** · 04-30-2007, 07:05 PM

I am a 3 month old costumer of SDX and 1 month old of a VPS.

I find the webdesign of JaguarPC a bit oldfashion and outdated.
(Sorry for advertising) Some design like Hostway or Mediatemple is nice.

At that time (3 months before), the sign-up process had some mispelled links when selecting SDX (I guess now it is solved), also had problems with the payment gateway at the signup.
(last week had a minor problem also, saying that March was not paid and April was already paied).

I had found the SDX *very* weak! After sending a very short mailing list to 2000 users, JaguarPC has shutdown the websites with no warning at all !!!
And saying to contact billing --- that was something like saying that I was not paying my bills!
That was a really bad situation... what would I say to my costumers?
("That is not what you are thinking ... " .. and they would say ... Sure ... Sure ... )
I moved the websites to the VPS, so that does not happen again!

VPS took a lot of time to setup properly (10 days and it would take more time, if it wasnt me to configure it)

In relation to CPU speed and bandwidth it is good and I had no downtime (athought I have not setuped everything).

One thing that would be great for new costumers, is possible, is to create accounts in the weekends.
System is not fully automated.. I know that it would be very complex to be automated, but if accounts are created during weekends we can use it / do setup, we can earn time.

In my case, I only have more spare time during the weekend to make setups and other configurations.

I think thats all,

Regards,

**hdeya** · 05-08-2007, 03:03 PM

How does the site layout and information feel to you?
Sooo nice, but, images can be better !!

Was it easy to understand and navigate?
Yes !

Did you find everything you needed and expected?
Yes too !

Did it meet your expectations? Did it exceed them ?
Yes, Cause of the Resller offer & Free Client Exec

!!

How was the ordering process?
So Fine, But I remember that there were a problems with the promotion code !

Was the order system easy to use and problem free?
So Fine, But I remember that there were a problems with the promotion code !

How was the phone verification process of the ordering?
I didn't had this process !

Anything else you want to add or comment on about our site or its features, or lack of even?
So Nice support, Serivce , Uptime & Speed !!
REALLY GREAT

!

**JPC-Greg** · 05-08-2007, 08:21 PM

Thank you all for your feedback so far, keep it coming.

**access2** · 05-09-2007, 04:43 AM

I had an unusual situation which required human intervention in setting up my account. Specifically, another user is hosting a paid web service on your servers and requested that payments be sent directly to you for his account. ( I *know* that's kind of odd) Anyway, he didn't respond, so I needed to apply the payment to open my own account. The problem is that my records don't show an appropriate credit balance. This is probably not a big deal, since the circumstances aren't that common, but it *would* be nice to keep a small credit balance for excess bandwidth charges and the like. I haven't checked yet to see if the new upgrades have covered this. I assume that your internal records are correct, but since I haven't renewed yet I don't know that for sure.

**XoK** · 05-12-2007, 01:23 PM

Need to add just the following:
Enterprise Managed VPS is limited to 100 domains and it says "Host Unlimited domains".

About links:
In "Services" part, http://www.jaguarpc.com/services/
"Dedicated Servers" link does not work.