The server is down again and again

[rashad]

The VZ Hardware node "Hercules" is currently down.

Are we allowed to ask why the server is down always?

How long will continue to suffer these problems.

We need reply with transparency please .

[rashad]

I do not know, what I will say !!! really I got disappointed ….

From this date 2007-11-18 till now my VPS getting down every time….!!! (Ticket# 12600884 )

Every time get down I have to satisfy my clients, by giving them 1 Gig storage free !! what should I do !!!

I do not want to lose them ….

My question. What JPC will offer for us ?!!!

[Daniel_DBS]

Unfortunately Rashad, the downside to a VPS is that it still is a shared enviroment... Even though everyone's VE's are independent from each other, they are still affected by the other people on the server... Take the Draco incident for example, it was a bad VE that caused all of that downtime and much grief for everyone. JPC thought it was a hardware issue until they moved everyone to a new node and it still occurred... The only way to truly guarantee that you are not affected by one of your 'server mates' is to move to a dedicated server, but since most people do not need a dedicated server nor can afford one, that is usually not an option... JPC is doing all they can to get Hercules back up, I am sure, but they have no control over if the node demands an FSCK, which it seems to be continuously demanding them...

If you believe you should receive compensation for these misfortunes, I would recommend that you open a ticket to Billing with an explanation of what you have suffered from and how it is affecting your business...

Good luck!

-Daniel

[rashad]

That's mean, they still could not figure out the right solutions !!!

the ticket, I will open one later, But they have knowledge regarding our servers, the initiative should come from them !

After all we are continuing to support their efforts ...

[the_ancient]

The VZ Hardware node "Hercules" is currently down.

Are we allowed to ask why the server is down always?

How long will continue to suffer these problems.

We need reply with transparency please .

why dont you check the forum for these updates?

Emergency Maintainence - hercules.nocdirect.com

the server is running FSCK, probably a RIAD error, with the enormous arrays jag has this takes forever...

if your having to give away the farm on these downtimes, it is time to revamp your SLA or your business model

[JPC-Masood]

Are we allowed to ask why the server is down always?

We sent an email to all users and kept everyone upto-date through the forums.

And yes, you can ask by logging to your client area and openning a support ticket.

[rashad]

I know Masood about that link, but you know some one will get frustrated when this happen every time.
I know this is out of your hands, and I do not want JPC has any server problems because that's why I paid for 1 full year .

My regards