Not pleased so far

[dkode]

I'm only starting out with JPC and so far, not so good. Got a Windows VPS setup over the weekend without too much hassle. Their techs are really quick with the tickets and being in IT myself I can understand sometimes you get swamped. No gripes here.

Originally I chatted with a sales rep asking about mssql support. He told me they did offer mssql but i would need the plesk power pack to manage it. no problem there. Everything setup and then I find out that only MSDE is provided which agitates me because I wasnt told this. Having had problems with msde in the past I figured I would use mysql. Fortunately for me, my app uses NHibernate so I can use any db I want. Again, a little agitating but I can work around that.

Herein lies the kicker,

Wanting to free up as much memory as possible I ask for them to remove the power pack as I no longer need it for managing mssql. I was then told for them to remove it from my monthly bill would cost a $10 fee. I can understand this from a liscensing standpoint, but come on...a $10 fee? The reason i originally got the power pack was misleading from sales for managing mssql (or what i thought was a full standard edition).

I'm only in my first week with you guys and am already having second thoughts and am now being told i need to pay a fee to not use something? this does not sit well with me.

I came to jpc because i was told you guys were the best. So far there is much to be desired from a couple of different angles. Does the 30 day money back guarantee apply to the VPS servers. I wouldnt imagine so.

[the_ancient]

I'm only starting out with JPC and so far, not so good. Got a Windows VPS setup over the weekend without too much hassle.

That was your first mistake, windows is for desktops, not servers

Their techs are really quick with the tickets and being in IT myself I can understand sometimes you get swamped. No gripes here.

Originally I chatted with a sales rep asking about mssql support. He told me they did offer mssql but i would need the plesk power pack to manage it. no problem there. Everything setup and then I find out that only MSDE is provided which agitates me because I wasnt told this. Having had problems with msde in the past I figured I would use mysql. Fortunately for me, my app uses NHibernate so I can use any db I want. Again, a little agitating but I can work around that.

MSSQL sucks anyway mysql is far better

Herein lies the kicker,

Wanting to free up as much memory as possible I ask for them to remove the power pack as I no longer need it for managing mssql. I was then told for them to remove it from my monthly bill would cost a $10 fee. I can understand this from a liscensing standpoint, but come on...a $10 fee? The reason i originally got the power pack was misleading from sales for managing mssql (or what i thought was a full standard edition).

Contact Eric or Greg on this....

I'm only in my first week with you guys and am already having second thoughts and am now being told i need to pay a fee to not use something? this does not sit well with me.

I came to jpc because i was told you guys were the best. So far there is much to be desired from a couple of different angles. Does the 30 day money back guarantee apply to the VPS servers. I wouldnt imagine so.

but hate VPS, it is being overused by people that think it is a stepping stone from Shared to Dedicated, IT IS NOT....

[dkode]

thanks for your comments.

I certainly dont think that vps is a stepping stone for ded. I am using a specific config with c#/monorail/nhibernate and wanted to make sure that i had full control over my config without going to a full blown dedicated setup.

[the_ancient]

thanks for your comments.

I certainly dont think that vps is a stepping stone for ded. I am using a specific config with c#/monorail/nhibernate and wanted to make sure that i had full control over my config without going to a full blown dedicated setup.

Well Make sure you contact the people I suggested,

Do it in this order

JPC-Ben --> Customer Service Manager
JPC-Les --> I dont know what His title it but it is Up there
JPC-Greg--> CEO and Master of all

See all JPC Employees
http://www.jaguarpc.com/forums/membe...&ausername=JPC

[elflaco]

but hate VPS, it is being overused by people that think it is a stepping stone from Shared to Dedicated, IT IS NOT....

Yeah, I learned that the hard way.

Dedicated isn't *that* much more than a VPS, and is well worth the money IMO....