Hi Greg, Les --
Apparently you haven't yet seen my direct email to you,
so I'll paste a copy here, hopefully you'll visit this forum tonight.

Server 2 has been unresponsive, all day.
Still not fixed by Keith (ticket owner) or anyone else.
In addition to losing a boat load of revenue today,
we have customers ready to go postal on us.

If any other staff member sees this, and can pick up
this ticket please do! thx Mark


-------- Original Message --------
> To: Les F, Greg Landis
> Date: Wed, 09 Jan 2008 17:04:36 -0800
>
> Hi Greg, Les --
>
> My server #2 is virtually unresponsive.
> 3,000% CPU usage, and 98% memory usage.
>
> I opened an emergency support ticket# 12634148.
> When Keith Y. told me that nothing was wrong,
> I asked for the ticket to be escalated
> to a senior support person.
>
> Apparently he was insulted by this,
> and for this reason my ticket is purposely
> not getting worked on. (2 hrs)
>
> (see my recent post to Keith, attached below)
> What should I do?
>
> thx Mark
>
> .. > Keith --
> .. >
> .. > At 30 minutes I posted a reminder
> .. >
> .. > At 60 minutes I made another post,
> .. > saying this is still an EMERGENCY status
> .. > with an unresponsive server
> .. >
> .. > It is now 90 minutes (1.5 hrs)
> .. > and I'm still waiting for a reply from you.
> .. >
> .. > Are you ignoring me?
> ----------
> .. > Keith it's now 2 hours
> .. > this is no joke--I have clients,
> .. > paid members to my sites, etc