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This is a discussion on Can't Log into Support in the Open Discussion & Chit-chat forum
The system no longer accepts my user name and pw. When I try the forgot password feature it will not recognize my email address. I ...

  1. 06-24-2008, 07:24 PM #1
    Connie
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    Can't Log into Support

    The system no longer accepts my user name and pw. When I try the forgot password feature it will not recognize my email address.

    I need to submitt a ticket that olympia.nocdirect.com is on a sorbs black list.

    PMd Robert earlier, based on Tracie's signature. Just noticed based on Masood's signiture that the support manager may have changed.

    Tracie I'm not sure but I think you need to update your signature.

    Regardless I need to be able to log into support.

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  2. 06-27-2008, 02:33 PM #2
    Gwaihir
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    Contact sales, any means you can find. (Chat is online right now.)
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  3. 06-27-2008, 02:37 PM #3
    the_ancient
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    Quote Originally Posted by Connie View Post
    The system no longer accepts my user name and pw. When I try the forgot password feature it will not recognize my email address.

    I need to submitt a ticket that olympia.nocdirect.com is on a sorbs black list.

    PMd Robert earlier, based on Tracie's signature. Just noticed based on Masood's signiture that the support manager may have changed.

    Tracie I'm not sure but I think you need to update your signature.

    Regardless I need to be able to log into support.
    Why not just PM Masood or Greg Directly.... your a long time Customers either one would be happy to help you, or atleast forward your email to the right person...
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  4. 06-27-2008, 03:37 PM #4
    JPC-Greg
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    ya a pm to me or if I had seen this sooner. You all set Connie?
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  5. 06-27-2008, 04:21 PM #5
    Connie
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    I sent a PM to Rizwan and everything was taken care of in a few hours. Greg you and Tracie need to update your signatures. Tracie list Robert as Technical Support Manager . You list Rizwan but clicking the PM link opens a PM to Robert.

    If I had considered this an emergency, I would have PMd you Greg.

    For some reason it seems that sales had deactivated my account.

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  6. 06-27-2008, 07:21 PM #6
    Vin DSL
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    I just logged in, and my Username and Password worked, but...

    It didn't redirect me automagically - had to do that manually.

    Then again, I'm running Firefox Gran Paradiso for my browser - and it's buggy!
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  7. 06-27-2008, 09:20 PM #7
    Vin DSL
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    Oh, duh!!!

    I've got auto redirecting and page reloading disabled in Gran Paradiso's security settings...
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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