What the heck has happened to the ticket system ??

[paradox]

I sent in a request for a multihosted domain just a couple of hours ago.
It is set up now
A blazingly fast response time from a staff named Nimi.
All I can say is WOW .. thanks Aletia .. and Nimi !

[clio]

moving to suggestions and feedback.

[twcinpa]

I've had similar good response the past couple of days. A good sign.

[jkeller]

Nimi also was nice and fast for me. She handled one ticket within the first hour I sent it in yesterday and reassigned the other five minutes after I'd submitted it (which was a comment about the ticketing system itself).

For those who were wondering, "they keep promising, but when is support going to get better?", the answer is "now."

[anthologyproject]

I have to say that I, too, put in a ticket for a multi-hosted domain and it was set up quickly by Laura.

Michael