This One Should Be Fired

[doasinfinity]

this is a complaint about one the support team members, whose name will remain discreet because I'm too nice to get her fired. so my site is down, yet again, because of the cpanel-bandwith bug. yeah I have about 2 GB total this month, and the panel says I have 10.5 GB. so i sent a ticket, yet again, complaining, and this lady was assigned to it. so i tell her what happened, about the bug and all that, and you know what she says???

"The bandwidth has been exceeded because ... it has been exceeded. The webalizer do not count into account FTP, email and subdomains bandwidth so the most accurate one will be the one that you see in your control panel "

I thought "this is a joke right? there's a frickin bug in your system you idiot!!! and you dont know about it????" I cleared this up with Lijoe and Ron Kuris, who were both more helpful than this lady. actually Ron got my site back up yesterday, so thanks Ron, even though today it's down again. Lijoe was the first one that told me about the bug. here's prove:

> Hi,
>
> Looks like you are correct.The error could be due to a cpanle bug.It
will be rectified soon.I have contacted the higher administrators
regarding this.
>
> Thank you,
>
> regards
> Lijoe

I'm not dumb OK??? don't give me BS about the webalizer not accounting for FTP and subdomains. i said "I did my calculations, I have records of my FTP transfers, I have records of my subdomain activities, hah I only have one active subdomain, and it has like 50 hits a day. it's virtually impossible that my site reaches more than 10 GB after 2 weeks into the month. I have only about 150 visitors a day. I'm not Microsoft, OK? I probably have at most 100 MB a day, and that's on good days. I dont update my site daily, more like twice a month. so 100 MB x 30 days is 3 GB, on average." last week I closed my whole site for 2 days, and u know what happened? the cpanel indicates that there was a 300 MB data transfer during that 2 days. riiiiiiiiiiiigghttt, the only file that people can download was my index.html page, and that's about 2 - 3 KB. again, i get only about 150 visitors a day. so it's definitely the bug in the works. and then this biatch comes to me and tell me that "The bandwidth has been exceeded because ... it has been exceeded" ??????? my god. i pity you guys for having such a dumb employee. :sick:

mod: changed 1 word from profanity. moving it to suggestions/feedback.

[sillyalien]

I just tried to park a domain onto my main domain and had a nice experience too. It should have resolved within 48 hours after the reply confirmation email, but didn't so I opened another ticket asking to either re-park it or make sure there were no spelling mistakes made. The reply I got from the (new? never seen before) support staff member was

"Could you please contact your domain name registrar and confirm that the nameservers have been changed to
ns1.aletia.com (216.118.67.98)
ns2.aletia.com (216.118.67.99)

Thank you and have a nice day "


Errmm... slight hint here: If you checked the WHOIS for that domain name you may have seen right away that all settings were set correctly already.

I'm not impressed either. This was a very simple request that had been resolved quickly and effortlessly under 24 hours many times before. Let's try this one more time shall we?

[acooperw]

I believe the message

"Could you please contact your domain name registrar and confirm that the nameservers have been changed to
ns1.aletia.com (216.118.67.98)
ns2.aletia.com (216.118.67.99)

Thank you and have a nice day "

is a stock answer everybody receives when you set up a subdomain, new acct, etc.

[realcool]

Why are you hiding her name for? Well i'm not as nice as you are.

I am a new member that just signed up 4 days ago. I was assigned Laura Brandt. Yes that is the Tech that should be fired. I wanted to have a domain to be virtually hosted in a directory under my main account. I guess they call it here as Multi-hosted Domain (MHD). I registered a new free domain here since it came with registration. I was unable to access the new domain they registered for me so that I could change the DNS setting and do this MHD thing on my own. So in a couple of emails I asked nicely to Laura if she can send me my password. She responds back fairly quick stating that my password to my DNS setting for that domain was the password i used during registration. So OK, I goto a link she sent and I tried loggin in. No dice. It says password invalid. There's a link that says click to have your password sent. I did just that and it says pwd will be email out. I wait several hours. No respond. SO I email back laura saying my pwd doesn'twork. I asked her to either reset my password or send me what the password is. She responds 24 hours later sending me another link to login to the DNS settings telling me not to use the first link she had sent me. So OK, I tried again. No dice either, now i'm getting annoyed b/c it took her 24hr to respond and i still can't login. Apparently she never even bother to check the pwd or to try loggin in herself. So I replied back slightly annoy, saying agian it doesn't work and ask her to PLEASE test the login which shouldn't take more then a min. to do. Of course, no reply from her for 24+ hours. So now i'm furious, II shoot a really nasty email to her, which I'll post publicly later.

This is just one issue. Don't forget, my original purpose was to setup a MHD. Laura understood all this. Instead of setting up the MHD for me, she tells me to send in a trouble ticket instead of just doing it directly right away herself. So I waste time writing another request. It's like waiting on line for something, and you get to talk to someone. They process your request, but if you have another request, they tell you to go to the end of the line and wait again. Basically that's what Laura did. She was highly unprofessional in handling me. I'm a fair person but 4+ days from signup and my account still have unresolved issues on their end is UNACCEPTABLE. I run 100s of websites and luckily I was trying them oout with 2 new websites I'm developing. They just lost a lot of future busiiness with me.

[doasinfinity]

wow, I thought it was just me that's suffering the incompetence of you-know-who hmmmm something must be done here.

[timechange]

AFAIK, Laura Brandt actually runs the place so you can't possibly ask her to fire herslef

[acooperw]

OH great, she runs the joint- watch your site get slower and slower as the days pass on

[sillyalien]

Mine was from a different tech. I have dealt with Laura and Dana numerous times and always reached a solution. This was a completely different rep, never saw before. Just to clear things up regarding mine. Ticket #T-43828 to be precise.

[JosephSpiros]

Now, before these growing pains, or whatever, Laura was VERY HELPFUL. As a matter of fact, it was her help that got me to stick with Aletia. Now, I'm leaving at the choice of aletia, and Laura is supposed to be sending my my backup. I am not lucky enough to have 24 hours service.. or.. one week service. I have NOT RECEIVED AN EMAIL BACK. I even resent it, just in case.

What I'm saying is, Laura should not be fired.. that is just an irrational person talking. She SHOULD look into better business practices.

[glo]

I've had problem with one that starts with a "S". She tells me to let them know if it happens again, because it's something that is uncommon, and so I do and then I'm told with a scolding tone. "We do not want to know about this, it has nothing to concern you or your site" wth? didn't you just tell me to inform you. Are there two of you there? Niiiiiice