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This is a discussion on Whats Aletia Doing in the Open Discussion & Chit-chat forum
I am just wondering if anyone knows... what is Aletia doing that they wont respond to any customer support. Is it some new plane to ...

  1. 05-02-2002, 09:31 PM #1
    Rayn
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    Whats Aletia Doing

    I am just wondering if anyone knows... what is Aletia doing that they wont respond to any customer support. Is it some new plane to lose all their customers and then start new again???
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  2. 05-02-2002, 10:25 PM #2
    tribby
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    Re: Whats Aletia Doing

    Originally posted by Rayn
    Is it some new plane to lose all their customers and then start new again???

    Yes, that is exactly what Aletia is doing.
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  3. 05-02-2002, 10:49 PM #3
    sillyalien
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    What exactly is the problem you are trying to report? I have had good luck with pressing issues, however my latest request has yet to be resolved, but it's a "move" type request.
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  4. 05-02-2002, 11:12 PM #4
    Julian Muņoz
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    My last tickets has been some questions, and all those have been replied by the support staff...

    But I really don't know why Aletia won't respond to some tickets...
    Julian D. Muņoz - LANeros.com
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  5. 05-03-2002, 01:00 AM #5
    wwww
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    Actually I am surprised that some people still have those problems...my last few tickets got answered withing a couple of hours, even if I sent them an email and not really openend a tt...
    It is interesting that they respond some tickets really promptly but don't bother about others...
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  6. 05-19-2002, 10:37 PM #6
    november
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    I've opened a ticket which was transfered to sales and assigned to Laura. I'm yet to receive a reply, after 14 days.

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  7. 05-20-2002, 02:36 PM #7
    CeleronXL
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    I've been waiting 6 days just to get a response on a ticket I opened asking for an upgrade on my account from Essential to Personal. I know it only takes a few seconds to upgrade an account. I told them to just add the charge to my card.... But NOOOOOOOOOOO. It's gonna take all this time. I'm going over my bandwidth this month by a ton so by the last few days of the month it's gonna be down and YA KNOW WHY?! Because I'm not gonna get my Mofo'in upgrade in time!!!!!!!!!! GRRRRRRRRRRRRRR

    You can tell I'm angry.
    "Before you critisize someone, walk a mile in their shoes. That way, when you critisize them, you're a mile away and you have their shoes."
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  8. 05-21-2002, 09:29 PM #8
    Trish
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    Was your ticket handed to Laura by any chance?
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  9. 05-21-2002, 11:41 PM #9
    november
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    yep. it was assigned to Laura.

    I am waiting 3 more days, and I'll be leaving Aletia if my ticket is not answered. I wonder how many people already left befause of this *&^%.
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  10. 05-21-2002, 11:49 PM #10
    Ron Kuris
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    If you haven't gotten ANY response in 48 hours...

    please send me a private message and I'll look into it.
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  11. 05-23-2002, 06:47 PM #11
    clio
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    But Ron, where has Aletia been?
    - Julie
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