Preventive maintenance

[DaveL]

I note that /usr on Cobra is showing 95% full, so I've posted a ticket requesting preventive maintenance to avoid another crash. :wavey:

The ticket system doesn't seem to allow for this sort of 'urgent but advisory' category.

Fingers crossed, but I won't hold my breath :sick:

[DaveL]

/usr now showing 86%, so a good response to the ticket and a potential service loss avoided. Many thanks.

Is a monitoring system with various thresholds not in use to forewarn support of these situations?

[numeropi]

It's back to 95%

[DaveL]

numeropi -

Have you ticketed it? If not, would you kindly do so.

I have updated my earlier ticket requesting urgent attention.

As ever, prevention is better than cure. Let's hope the support team are aware of the problems without our having to keep an eye on things!

[numeropi]

I was going to send one, but first checked the forums to see if anybody had already done so. I will be sending them a ticket in a minute, but it would be nice to have a way to coordinate these. Maybe we could agree to post at the forums whenever we notice something like this?

[DaveL]

I noted earlier that the occupancy of /usr had again dropped, but on checking a few moments ago, it was back up to 94%. Perhaps there's a rogue process running, akin to the one that caused so much havoc and dissent during April?

I've added to my ticket accordingly.

Without feedback from tech support, it's difficult to guess their preferred method of information passing. It appears that, in the recent past at least, the lack of communication from tech to users has left us in doubt as to which walls have ears and which method is the best for advising them of problems.

If I see a problem and nothing is noted on the forum areas to indicate anyone has already ticketed it, then I reboot my system (if a reboot might have an effect) to check the problem's not at my end and then bang in a ticket.

I find the lack of feedback undermines confidence in the service and leads many users to speculate on the quality and substance of tech support.

I believe the basis of tolerance is rooted in an understanding of what's happening, so a little liaison would go a long way with me.

[DaveL]

/usr now back to 85%, so they must be working on it.

Despite having a life to live, will continue monitoring for the time being.

[numeropi]

watch this:

Load Averages 37.91 11.77 4.78

definitely not nice

Edit:

A few seconds after the post, the load is going down, looks like I got the numbers just when there was some heavy movement or whatever. Right now load is below 2.0, which is fine for the dual-processor machine.

[sean]

The load averages are 37.91 11.77 4.78 :bawl:

[edit]Ya beat me to it!

Sean

[eXodus]

If you despratly need attention, not for this but if its at about 99.9% send about 3-5 tickets with the subject all caps all urgent but DO NOT do this if its at something like 95% just one ticket will do.

[DaveL]

...... and back up to 94%. Whatever's going on?

[tribby]

Originally posted by eXodus
If you despratly need attention, not for this but if its at about 99.9% send about 3-5 tickets with the subject all caps all urgent but DO NOT do this if its at something like 95% just one ticket will do.

I think all that will succeed in doing is annoy the techs.

[DaveL]

Agreed, it may annoy the techs, but it should NOT prevent them from performing the job for which they are paid.

Again, a bit of feedback would surely meet with a positive response.

It's been at 95% for a while, now. It would be nice to know what's happening as they've been fighting this problem for most of the day.

[DaveL]

Well, the wheel's come off the wagon yet again!

After ticketing /usr filling up all day, it's finally filled up again, resulting in being unable to connect to mySQL database.

Lijoe has just emailed me to tell me the root of cobra is not full. My reply is based on the information available in the stats, together with a request for it to be fixed, rather than debate semantics.

If support is in India, as has been reported elsewhere, I guess Lijoe has drawn the night shift!

[numeropi]

/usr is 68% full now, much better.

I received a reply to my ticket from Aletia support yesterday. They said it had been caused by some spammer and that the prompt notification had helped them get it on time.