Suggestion

[Soulpatch]

I've got a suggestion. Fire Laura Brandt. I've been waiting since the end of June to get Ticket T-48400 resolved and I haven't heard a damn thing.

[deadeyesunder]

Welcome to the world of wonderful aletia customer support. I would advise looking for new hosting, because things only get worse. Even when they respond they dont solve anything just hope it goes away.

[Soulpatch]

I have found new hosting, and it was Aletia that pushed me to it. I paid a year in advance and I want a refund for the months that I'm not using the service. They've locked my account out, but I haven't heard anything from them since I put in the request for a partial refund.

I'm not paying for the months that I'm not using the service.

[Trish]

Originally posted by Soulpatch
I paid a year in advance and I want a refund for the months that I'm not using the service. They've locked my account out, but I haven't heard anything from them since I put in the request for a partial refund.

I'm not paying for the months that I'm not using the service.

It took me 2.5 months to get my refund..have fun!

Trish

[bvh]

Tech support is usually quick. I'm with them for 3 weeks now and had lots of issues for them to deal with and most of them got a reply within 20 minutes. And to think of it I'm on an 8 hour difference.

But I must agree, all the non-tech related questions took ages :bawl: .

[realcool]

I had a problem with Laura Brandt also when I signed up my service 6months ago. She is completely incompetent for me and was rude too. She needs to be reassign to other duties.