Non-customer moderators here

[lvzardoz]

Clio and Tribby are listed as moderators here. Clio is apparently a non-customer and Tribby is apparently affiliated with a competing hosting company.

PATTY brings up an interesting point:

I mean, what kind of company lets non-customers moderate their support forums?

I started a thread wondering why Aletia and Frontdrive.com (Tribby's venture) were down at the same time during the most recent extended outage.
Since Aletia wasn't giving much information about exactly what happened I was trying to track down what looked like more than a coincidence about a problem that affected more than me: it affected all Aletia customers.

Non-customer and moderator Clio didn't see it that way:

For the record, this IS a private issue between Bob and Tribby and I see no reason for a public thread about it. But this is Jeremy's business and knowing him, I felt that he might not like this public, which is why I suggested that Bob PM him. Imagine if I closed this thread, then I'd be guillotined like Marie Antoinette.

Then after a few more posts by others, SOMEONE of the MODERATORS did close the thread. I wonder who that was.

Tribby says he had resigned as moderator, rightfully acknowledging the apparent conflict of interest. However, he is still listed as a moderator here. Clio, on the other hand, seems to ignore her own conflict of interest.

Any comments from someone actually affiliated with Aletia?

[timechange]

I like your sig it's wacky.

[Airfun]

Given the length of time for tickets to be looked after I'm not surprised Tribby is still listed as a moderator. As for Clio, she recently became a non-customer, that she is still a mod here is just fine with me. Both have added a great deal to these forums, there have been a couple of times I thought Clio was maybe doing something I wouldn't, but that's ok. She still has shared her expertise with many of us, and put up with a great deal of sh*t for offering up her time in a thankless unpaid job.

Bottom line - I don't think either one takes advantage of it, and given the atmosphere around here lately it appears a few folks just want to bitch and complain and the mods are just handy targets - grow up, get lives, get other hosting if you need to, but quit sniping just for the sake of sniping.

[lvzardoz]

According to Airfun:

Bottom line - I don't think either one takes advantage of it, and given the atmosphere around here lately it appears a few folks just want to bitch and complain and the mods are just handy targets - grow up, get lives, get other hosting if you need to, but quit sniping just for the sake of sniping.

Sounds like the old "don't rock the boat" and "love it or leave it mentality to me".

If

I don't think either one takes advantage of it

then why was my not very critical information request thread closed by our benevolent moderator?
Certainly, I am not one those sniping about Aletia. My thread began with:

Yes, this has been frustrating but I do really like Aletia's features. Aletia certainly should have had DNS redundancy and actually it occurs to me, so should I. I think I will have to start a mirror site elsewhere with some sort of switching resolver (Deerfield?).

When people have legitimate concerns about things that impact their business, we certainly feel justified to want to know more about what happened, what steps are being taken to fix things, and the viability of Aletia as a dependable business host.

I realize some of you folks are basically hobbyists, but there are many others that depend on Aletia for their business activities. Given the less-than-tolerable downtime many of us have experienced, I certainly must rethink my business hosting plans.

Aletia has great features and if it weren't for the downtime I would have few complaints. I am a Unix guru so I don't need hand-holding like many of their clients.

Bottomline: Aletia has not proven itself reliable enough for my business. I am not leaving but I will mirror my sites elsewhere and use some sort of failover monitoring to switch over when Aletia (or the other site) is down. No webhost is free from problems or downtime but my expectations about Aletia were higher.

Bob Carroll, Vegas Beltway Digital Services

[Patty]

In Philly, you can't be a center city cop if you live in the remote suburbs ...

Personally, I do have a problem when, after I spend a day pulling out my hair, I see a moderator cheerily proclaiming how they were free to spend the day shopping ... because they're in the clear since they left Aletia.

That's not the mod's fault. Aletia's to blame. But it's neither comforting nor helpful. And it's not appropriate "support" by a long shot.

I've said it before: Aletia is in too dire of straits to be exploiting volunteers as a buffer zone, let alone volunteers who aren't even hosting with the company. Apart from being, well, insane, it's not fair to the volunteers (though why they would continue to actively moderate after leaving is beyond me), and it's not particularly classy.

[jkeller]

While I can't see any more information than anyone else, I imagine that it's entirely possible (and logical) that Tribby had used his moderator abilities to close the thread about himself. Peraps he agreed that the matter was private, and didn't care for the thread to continue because he recognized a conflict of interest.

lvzardoz, this thread mentions yet another host that went down at the same time as Aletia. Everyone is speculating right now, so there is no concrete evidence to support your theory that tribby's company is in any way related to Aletia. I looked at his company's offerings, and my guess is that they use the same CPanel software as Aletia. That would explain a lot if CPanel was the source of problems.

While I think it's important to discuss matters, I really question the idle speculation that is going on. Everyone, it's hard to be hosted here right now. That's a fact. But this discussion really doesn't seem to be constructively finding a solution.

If you want the non-customer moderators removed, send a PM to Dana Smith -- that would be the professional thing to do. I'm sure that both tribby and clio have formally asked to be removed as moderators. But, as Patty mentions, it is not their responsibility (nor is it in their power) to revoke their own privileges.

[clio]

Originally posted by lvzardoz
Clio and Tribby are listed as moderators here. Clio is apparently a non-customer and Tribby is apparently affiliated with a competing hosting company.

.....

Then after a few more posts by others, SOMEONE of the MODERATORS did close the thread. I wonder who that was.

Tribby says he had resigned as moderator, rightfully acknowledging the apparent conflict of interest. However, he is still listed as a moderator here. Clio, on the other hand, seems to ignore her own conflict of interest.

Any comments from someone actually affiliated with Aletia?

1. I just left Aletia, last week in fact. Aletia staff members don't visit enough to demote me.
2. If you're implying that it was me, then you're wrong. Looking at Edit Thread will tell you who did it, but oh wait, you can't do that. Go ask a mod you trust then, since you loathe me.
3. For me, it's not a conflict of interest. It would be if I were an Aletia employee, but I'm not. I'm just a volunteer who likes to help people. I didn't make the rules, they're there and I follow them. And if you piss me off, I will be "anal" about the rules, as Exodus has termed it
4. Hah, good luck in getting comments from them. They can't even ensure the uptime of these servers, what makes you think they'll come here and read this?

Originally posted by Patty
Personally, I do have a problem when, after I spend a day pulling out my hair, I see a moderator cheerily proclaiming how they were free to spend the day shopping ... because they're in the clear since they left Aletia.

That's not the mod's fault. Aletia's to blame. But it's neither comforting nor helpful. And it's not appropriate "support" by a long shot.

I don't think I posted that shopping comment in the support forums, it was in Chit Chat or something. And in there, I can say what I want. If I told you here that I went shopping again yesterday and today jovially then perhaps you can pick a bone with me.

I help when I can with more technical stuff. I try to help by getting rid of clutter. I'm just a person. If I'm happy, then I'll express my happiness. Sorry if you guys were glum, but I was quite happy that day.

To All,
Yes it's aletia's fault, not ours. Stop picking on us - it's like killing the messenger, not the person who made the decrees.

And for your information, all of the mods except for John Keller and JulianD are 17 years old. Give us a break.

[clio]

and btw, I moved this thread to the proper forum

you can complain about that

[Dogma]

Deep breath in and out. Inhale and exhale. Listen to the soothing voice of clio...

[timechange]

Originally posted by clio


[list=1][*]

And for your information, all of the mods except for John Keller and JulianD are 17 years old. Give us a break.

So only Jkeller and I are left that are old farts?

[jkeller]

Originally posted by timechange
So only Jkeller and I are left that are old farts?

And EHG. I'd hate to imagine his age in duck years.

[Dogma]

I've talked to people and I want to let you know that the non-customers will be removed soon. They don't have time to do it now, but soon my friend, soon...

[JPC-Greg]

Originally posted by lvzardoz
Clio and Tribby are listed as moderators here. Clio is apparently a non-customer and Tribby is apparently affiliated with a competing hosting company.

PATTY brings up an interesting point:



I started a thread wondering why Aletia and Frontdrive.com (Tribby's venture) were down at the same time during the most recent extended outage.
Since Aletia wasn't giving much information about exactly what happened I was trying to track down what looked like more than a coincidence about a problem that affected more than me: it affected all Aletia customers.

Non-customer and moderator Clio didn't see it that way:



Then after a few more posts by others, SOMEONE of the MODERATORS did close the thread. I wonder who that was.

Tribby says he had resigned as moderator, rightfully acknowledging the apparent conflict of interest. However, he is still listed as a moderator here. Clio, on the other hand, seems to ignore her own conflict of interest.

Any comments from someone actually affiliated with Aletia?

All Aletia Mods will be either staff from now on or approved by the staff. There will be a new "moved posts" section for moderators. No thread is to be deleted. If something needs to be edited that is fine. If the thread should be tossed, it will go to the thread graveyard where we can reflect upon it for information at a later date if needed.

[Still Shady]

Well Aletia could make me a spam moderator!

[EHG]

A MERE 250 YEARS J. KELLER
PLUS OR MINUS A FEW DECADES

Now I shall flap my antiquated wings - raising a dust storm throughout the COSMOS and hopefully land in the appropriate place to begin a new thread in this forum.

Hey after a couple of centuries of wear and tear my internal navigation system isn't like it use to be, on occasion I overshoot my intended destination by a planet or two.

Needless to say that is still an improvement over those turbulent years of my youth when FUI (flying under the influence) on more then one occasion overshot my destination by a few solar systems!