Billing Account Full?

[a_calder]

While I have noted a distinct improvement in communication with JaguarPC and their staff coming and answering questions here, it seems the Billing department is still Old School Aletia.

I have 3 e-mails in to them (the first one is almost a week old) and I have heard absolutely nothing back from them.

Not a confirmation that they received the e-mail, nothing at all.

Today, I tried to send another e-mail for a request I have and I got this response:

Your document: Refund my account
was not delivered to: <billing@aletia.com>
because: Error transferring to mail.ALETIA.COM; SMTP Protocol Returned a Permanent Error 452 space shortage , please try later

This is insane! Now I can't even get through to billing to request my 30-day Money Back Guarantee!

Please....Aletia, JaguarPC, PaySystems....SOMEBODY, please e-mail us and reassure everyone that there is someone working on this!

[JPC-Greg]

Hi, until just earlier today we did not have control of the aletia email. We do now and are testing it. It seems to work fine for me but this is the second complaint of not being able to send email to it.

We are troubleshooting the issue, if you want to send it to billing@jaguarpc.com in the meantime that would be fine.