The updated post is still germane on the 14th - if posted on the 10th it could have prevented a substantial amount of the aggrevation and the stress, which both staff and customers endured. At least for those customers who are aware of and use the forum.

I believe a complete updated customer list w/email addresses is an absolute business necessity for the company to raise the current level of customer dissatisfaction to one where most will feel satisfied and secure in their relationship with Jag.

At the current level there are very few Aletia/Jagpc customers who would even consider recommending this hosting company to a friend, client, or business associate. I would hope that Jagpc is able to reverse that trend and turn it around as to reach a level where we once again can recommend this company for hosting without any reservations.

In reference to email notification I am not referring to every reboot - just non-scheduled interruptions when they occur and any information such as site or software updates that have the potential to affect a customers site.

For many months this same suggestion has been written over and over in these forums and if you did a poll of the Aletia customers I believe that you would find the overwhelming majority would tell you that what annoyed, exasperated and stressed them out more then anything else was the total lack of communication from Aletia staff and what became a totally cavalier attitude towards their customers.

Even if at the time you do not know what is causing the problem, the acknowledgement that you know it exists and are attempting to correct it - would go along way in maintaining cordial relations with your customers.

Most would welcome an email when situations occur that affect their site - and since all have a vested interest in their sites and a contract with Aletia /Jaguar I seriously doubt that you would hear anyone declaring such communication SPAM. If such an individual existed he could simply remove himself from the list.

Don't believe me - Do a test poll - send our a couple hundred emails to Aletia Customers and ask them if they wish to be notified of events and how important they believe such notifiations are. The input you receive would be well worth the few minutes it would take to write and send out a test like this - Unless of course you have no idea who the aletia customers are. If that is the case WE BOTH ARE IN BIG TROUBLE!

Guess we all learn as we go along. Hope the experiment with Eagle will have the beneficial effect of making the subsequent migrations smoother and with less trials for both Jag and their Customers.

edit

To prevent any misunderstanding, when I made reference to Aletia/Jagpc customers I was referring to the customers who were hosted by Aletia and now by Jaguarpc. I was not referring to any of Jaguarpc's customers who were not part of the Aletia experience. I have no knowledge of their experience with Jaguar nor their level of satisfaction.