having trouble with dns

[aimbright]

For several days now, I've had no luck getting help from support through a support ticket I created for installation. Also, I had been in a dialogue (see below) with Les, Eric, and Greg about setting up my domain. ... but now they are MIA.

PLEASE READ THE FOLLOWING DIALOGUE ... I NEED TO GET INTO MY ACCOUNT AT http://www.aletianic.com SO I CAN CHANGE THE NAME SERVERS FOR MY DOMAIN BUT THEY NEVER SENT ME A USERNAME/PASSWORD AND SO I CREATED A NEW ACCOUNT BUT MY DOMAIN IS NOT ATTACHED TO IT ... ALSO WHEN I FOLLOW LES'S DIRECTIONS (SEE BELOW), I GET AN ERROR MESSAGE ... I'M SURE IT WOULD TAKE ONLY A FEW MINUTES TO ANSWER MY QUESTIONS... THANKS.

Here's my last email to Jaguar:

You transfered autopilotplus.com to http://www.aletianic.com
They never sent me a username or password... so I can't log in
and change the name servers. I created an account with them
but I have zero domains in my account.

----- Original Message -----
From: Karen Kirby
To: Sales Dept.
Sent: Wednesday, June 18, 2003 12:23 PM

Les,

The reason this is urgent now is that I'm afraid that your installer will
not be able to install the software I've requested until the domain
issues with autopilotplus.com are resolved (see below). Since you are now
the registrar and host of this domain, I need your help to resolve
these issues immediately. Please let me know right away, what
if anything, I must do. Here are the issues in nutshell:

Name servers for autopilotplus.com must be changed to
ns.jaguarpc.net (66.227.56.27)
ns2.jaguarpc.net (66.227.63.0)

I hope I don't have to email you everytime I must make
a name server change... usually there is a control panel for
this but I haven't been informed of it.

You said I need to set up a plan for autopilotplus.com
when I attempt to do this I get the error message below...

Thanks,
Karen


----- Original Message -----
From: Karen Kirby
To: Sales Dept.
Sent: Tuesday, June 17, 2003 5:43 PM


Hi Les,

I tried to do what you told me but I received an error when I entered
my domain name autopilotplus.com.

An Error has occured...

WWWAcct 6.0 by J. Nick Koston

Sorry, that domain is already setup (remove it from httpd.conf?)


I transferred autopilotplus.com to JaguarPC (as the registrar) but the
dns has not been changed and it's still pointing to the previous server
instead of the server I have with you. I looked all over the site but
could not find where I can update the name servers to

ns.jaguarpc.net (66.227.56.27)
ns2.jaguarpc.net (66.227.63.0)

Where do I go to do that? Usually there's a control panel or
something where I can do that.

Thanks,
Karen

[Vin DSL]

If I'm reading this thread correctly, you're having a problem logging into your account on Aletianic. I don't know anything about that 'cause I use Dotster, but this may turn out to be somewhat problematic for you. If memory serves me, Aletianic is actually using a third-party, Enom, to service their domain name accounts. So, strictly speaking, any problem in this regard is probably Enom's fault, not JagPC's, but JagPC will have to be the middleman and sort it out for you. You cannot contact Enom directly, as far as I know. Somebody --- correct me on this if I'm wrong...

It also sounds as if your DNS may have been changed, but they aren't working yet. This is completely normal. I've gone through that process many times and it usually takes 3-4 days for a DNS number change to propagate around the world. It's very similar to being 'wormed.'

I'm on a public server right now, or I'd do a 'dig' on you. I'd be willing to bet your DNS have been changed locally. Maybe one of the other guys can do a 'dig' and 'nslookup' on you. If not, I'll do it later when I get home.

BTW, stick with the ticket system. In my experience here, that's the only place you can depend on getting any real support. This web board, and the ppl on it, are good at hand-holding, but Tech Support has the hammer, and I don't think they read the boards on a regular basis .

Anyway, best of luck. Hope things work out for you!

BBL...

[Connie]

I sympathize with your problem. I don't know the answer. Personally
I would not use my domain host to purchase a domain name from. Your
problems are one of those reasons...

I am surprised that Greg, Erick, and Les are MIA's all of a sudden

I have 2 sites hosted at JagPC for about 2 years. I think JagPC is a
good host overall. I don't know about purchasing a domain name from
them.

You need a way to log into whatever and wherever your domain name
account is set up so you can point the DNS records to:

ns.jaguarpc.net (66.227.56.27)
ns2.jaguarpc.net (66.227.63.0)

As Vin pointed out this may have been done, and the problem may be
a matter of waiting. It takes 2 to 4 days for a domain to propagate
thru the Internet. In the meantime you can log in usinging the
IP address. I'm sure I have missed something but someone will
correct me.

Best of luck to you.

By the way. I just logged onto your site using
www.autopilotplus.com so hopefully your problem has been
taken care of

[Raven]

I say stick to the ticket system. And you might want to aviod the caps - bad netiquette. I recently had problems changing the dns records from another company and the staff here were very quick to answer my ticket and even offer to fix things for me.

[Connie]

I say stick to the ticket system

The ticket system is always the best way to go.

[Vin DSL]

Originally posted by clssam
As Vin pointed out this may have been done, and the problem may be a matter of waiting. It takes 2 to 4 days for a domain to propagate thru the Internet. In the meantime you can log in usinging the IP address. I'm sure I have missed something but someone will correct me.

Best of luck to you.

By the way. I just logged onto your site using www.autopilotplus.com so hopefully your problem has been taken care of...

This is undoubtedly the problem. I'm seeing AutoPilotPlus too.

Although I'm still on a public terminal, there is a way to get into a 'utility page' on JagPC's server, using a certain (ahem) cross-linking technique. I did a lookup and this is what I got:

WebUtil Host Time Started: 9:41:39 p.m. 
Time Finished: 9:41:40 p.m. 

Host Results For: www.autopilotplus.com


Trying "www.autopilotplus.com"
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40289
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;www.autopilotplus.com.		IN	A

;; ANSWER SECTION:
www.autopilotplus.com.	14400	IN	CNAME	autopilotplus.com.
autopilotplus.com.	14400	IN	A	66.227.19.88

;; AUTHORITY SECTION:
autopilotplus.com.	14400	IN	NS	ns2.nocdirect.com.
autopilotplus.com.	14400	IN	NS	ns.nocdirect.com.

;; ADDITIONAL SECTION:
ns.nocdirect.com.	14400	IN	A	66.227.57.1
ns2.nocdirect.com.	14400	IN	A	66.227.56.5

Received 146 bytes from 66.227.57.1#53 in 33 ms

So, aimbright, just be patient. It's just a matter of time before YOU see your web page. I'll still do a 'dig' on you later, to confirm...

[aimbright]

Hello all,

I totally appreciate all of your replies... this is great... this what I've experienced in forums such as these before... kudos to all of you. Perhaps I should transfer the domain registrar from http://www.aletianic.com/ to another I've had much success with... that company registers most of my domains. I'm used to having complete control over my domain records.

I'm very familiar with the dns propagation... but it took my message to the forum to get that in motion. If I had had control over the dns transfer would have begun last Friday. One needs to have access to their domain at their registrar to trigger this. I have not had this ability... even now... Les did it for me... I certainly hope that Les gives me the information to manage my domains. I would find it extremely cumbersome to have to appeal to Jaguar for every change.

Yes, I have been able to log in through my IP address... but again, until you get the name servers transferred... your domain is not really there.... and most server-side installers want that already set up. And that leads to my dissatisfaction that I ordered the installation from Jaguear 3 days ago... and the installer has not been responsive.

Well here are my lessons learned:

- don't transfer to aletianic.com until you know whether they can service you including control panel, etc.

- don't order installation from Jaguar where your request seems to go into a black hole.

- finally, don't get yourself into the spot I'm in where everything has to go through Jaguar .... if they register my domain and host it... great... but I must be the manager, since I'm also the reseller.

Karen

[Vin DSL]

Originally posted by aimbright
...Well here are my lessons learned:

- don't transfer to aletianic.com until you know whether they can service you including control panel, etc.

- don't order installation from Jaguar where your request seems to go into a black hole.

- finally, don't get yourself into the spot I'm in where everything has to go through Jaguar .... if they register my domain and host it... great... but I must be the manager, since I'm also the reseller.

Karen

Yeah, well, everybody is on their own walk through webdom... Some ppl couldn't manage a domain name to save their life --- they need a 'control panel' to manage their web site --- and having JagPC do all their intermediating is a godsend. Personally, I'm like, "Give me a terminal and get out of my way!"

My server on JagPC crashed 'big time' a month or so ago. I told 'em, "Give me an empty directory somewhere and I'll get my site back online in an hour," and I did. I didn't need them to restore my web site from some dusty tape backup sitting on a 'breadrack' somewhere. I got my own backup[s] right here. It sounds like you are probably in the same category.

I could run a website out of my bedroom. As a matter of fact, I ran a multi-user, dial-up BBS out of my bedroom, for many years, before Al Gore ever dreamed of inventing the Internet. I just use JagPC as a practical convenience. I can't sit here and battle the spammers, hackers, defacers, script kiddies and all that other happy horsesh!t 24/7. That's what I pay them to do...

I'm probably the biggest defender of JagPC on this web board. I guard them like a jealous lover, so I don't think they will mind me saying this: Dotster rocks! This isn't taking anything away from Aletianic. They have their place too. If I needed help with my domain name account on Dotster, for instance, JagPC couldn't do squat for me, but I don't need help. I just need 100% access to my records and no B.S. That's what Dotster is good for --- low prices and no service --- roll your own, baby! However, it isn't for everyone. Some ppl need a lot of hand-holding. For that type of user on JagPC, Aletianic is the perfect answer. It's like magic to them anyway. They wouldn't know a black hole from an a-hole...

Sorry for the tired cliche, but different strokes for different folks... you know???

[Vin DSL]

Originally posted by aimbright
...I'm very familiar with the dns propagation... but it took my message to the forum to get that in motion. If I had had control over the dns transfer would have begun last Friday...

Oh, BTW, the records show that Enom changed your DNS numbers on Saturday, June, 14th. If 'they' (ahem) would allow me attach pictures here again, I'd show you...

[aimbright]

I'm with you... I don't need anyone to hold my hand on domain registration/management... that's so totally simple if you have the right one... perhaps I ought to switch to dotster... but I've been using godaddy nicely and have many domains with them and others... I was just trying to consolidate these two domains I will host on jaguar.

All I'm really asking of Jaguar is a server that runs the OS and Perl I need for the server-side applications I want to run (and the application installers say this is one that can).

So don't hose me with the nonsense...and let's get this horse on the road!

[Vin DSL]

All I can suggest is you give this place another chance (or two). In some ways they're like everyone else, but in other ways they're way ahead.

A shared server is a shared server. There's nothing JagPC can do about that. You can have your house in order and the 200 kids living next door, on the same server, are running IRC bots, game servers and testing homemade scripts on 'your' production machine. In that respect, JagPC is no different than any other place.

However, JagPC has a web board where we can vent when the kid next door is bringing the server down every half-hour, they are one of the few web hosts I know of that still allow shell access (you have to ask for it BTW), Tech Support is the best I've experienced (even at 4:00 AM), and they allow me to run a Nuke site without too much complaining.

Anyway, hang in there. It's a rocky road sometimes, but that's all part of the 'fun' around here...

[Locked-up]

Originally posted by aimbright
I'm with you... I don't need anyone to hold my hand on domain registration/management... that's so totally simple if you have the right one... perhaps I ought to switch to dotster... but I've been using godaddy nicely and have many domains with them and others... I was just trying to consolidate these two domains I will host on jaguar.

All I'm really asking of Jaguar is a server that runs the OS and Perl I need for the server-side applications I want to run (and the application installers say this is one that can).

So don't hose me with the nonsense...and let's get this horse on the road!

Why didnt you just open your own account at aletianic.com and transfer the domains yourself? Its a simple transaction in the aletianic interface.

[mattsiegman]

You gotta remember, most programmers/nerds, while really smart, are lazy