server down and more than 7 hours to answer a ticket service

[Omarpa]

took more than 7 hours waiting for a response to a ticket service and
nothing ... I have problems with the server and no fix, just follow intermittently in the service
talos.nocdirect.com server problems this for over 3 months and give no solution, yesterday I was suspended several pages that allegedly caused the problem but the server is worse today has not worked at all and I could not make a backup database of 13 megs to move a page.

you have to do a technical support to help you?

[JPC-Anoop]

I have backed up your databases and updated your ticket with the details. Please check it and update the ticket if you need any further assistance.