Modules To Support And Questions On Server

[Vans]

Hi,

I would like to inquire on your Linux VPS server products that can support the following modules.



Required modules.

Web Server - Apache, IIS, CGI, FastCGI or ISAPI
Operating System - Solaris, Linux, BSD, Windows or Mac
PHP Version - Minimum - 5+
MySQL Version - Minimum - 4.1
GD complied with your PHP Build - Yes
SendMail - Yes
PHP safe mode - OFF
PHP memory_limit - 32M
PHP CURL - Yes
Minimum Web Space - 15 mb
Music Module
PHP file_uploads - 1
PHP post_max_size - 40M
PHP max_input_time - -1
PHP upload_max_filesize - 38M
Short URL
mod_rewrite (Apache)
Facebook Connect
PHP OpenSSL

Video Module
FFmpeg
FFmpeg-PHP
Mplayer + Mencoder
flv2tool
Libogg + Libvorbis
LAME MP3 Encoder
PHP file_uploads - 1
PHP post_max_size - 100M
PHP max_input_time - -1
PHP upload_max_filesize - 100M



Does the standard CPanel will be provided for the server?
Does the standard WHM CPanel provided for admin root access?



What is the bandwidth transfer given?

My primary target, is in the Asian Pacific Region, Singapore how fast ie the speed, when trying to access the server from Asia?



Supposedly, i exceed the bandwidth given, does my account be suspended and closed without notification?
Is there some kind of bandwidth protection plan available to avoid it?



Is there a guaranteed uptime?

Should i purchase a SSL certificate, will the SSL certificate be install together with the server?

Supposedly, i request for an upgrade of the server plan in the future, will my files be automatically migrated?


Is there a money back guarantee?
Besides per month billing, is there yearly or 2 years billing etc provided?

How long can you set up the server? Can i request to expedite it?

Are there discounts available?

[JPC-Zachary]

Required modules.

Web Server - Apache, IIS, CGI, FastCGI or ISAPI
Operating System - Solaris, Linux, BSD, Windows or Mac
PHP Version - Minimum - 5+
MySQL Version - Minimum - 4.1
GD complied with your PHP Build - Yes
SendMail - Yes
PHP safe mode - OFF
PHP memory_limit - 32M
PHP CURL - Yes
Minimum Web Space - 15 mb
Music Module
PHP file_uploads - 1
PHP post_max_size - 40M
PHP max_input_time - -1
PHP upload_max_filesize - 38M
Short URL
mod_rewrite (Apache)
Facebook Connect
PHP OpenSSL

Video Module
FFmpeg
FFmpeg-PHP
Mplayer + Mencoder
flv2tool
Libogg + Libvorbis
LAME MP3 Encoder
PHP file_uploads - 1
PHP post_max_size - 100M
PHP max_input_time - -1
PHP upload_max_filesize - 100M

Due to the fact you are looking for a VPS all of these can be done or are done by default.

Does the standard CPanel will be provided for the server?
Does the standard WHM CPanel provided for admin root access?

cPanel is an add on that cost $5.00/month. We do provide root access on VPSes.

What is the bandwidth transfer given?

Depending on the plan it comes with 3,000 GB or 5,000 GB of transfer.

My primary target, is in the Asian Pacific Region, Singapore how fast ie the speed, when trying to access the server from Asia?

This depends on many factors including the local ISP of the user, Internet traffic, etc. We have hundreds of thousands of websites hosted around the world without issue. You should be fine.

Supposedly, i exceed the bandwidth given, does my account be suspended and closed without notification?

A member of our sales team will reach out to you when your bandwidth gets close to work out further arrangements. We can either suspend the VPS so there is no additional billing or you can purchase additional bandwidth.

Is there some kind of bandwidth protection plan available to avoid it?

We offer additional bandwidth options such as unmetered in order to avoid bandwidth overages issues.

Is there a guaranteed uptime?

We offer a 100% uptime guarantee.

Should i purchase a SSL certificate, will the SSL certificate be install together with the server?

Whether you should purchase an SSL or not depends on your website. Does your website do transactions with sensitive information in them?

Supposedly, i request for an upgrade of the server plan in the future, will my files be automatically migrated?

You can upgrade from plan to plan without any issues in the future.

Is there a money back guarantee?

Yes, we have a 30 day money back guarantee.

Besides per month billing, is there yearly or 2 years billing etc provided?

While we do not offer a annual or biannual billing on our order forms, if you contact me directly zach (@) jaguarpc (.) com, I can definitely working something out for you.

How long can you set up the server? Can i request to expedite it?

Servers are setup within a few hours.

Are there discounts available?

Contact me at the e-mail above and we can discuss if there are any available discounts.

[Vans]

Contact me at the e-mail above and we can discuss if there are any available discounts.

Hi,

I have sent you an email 7 hours ago for further enquiries. The subject title for my email is Inquiry On Server. Sender : Vantechnics.

[JPC-Zachary]

Hi,

I have sent you an email 7 hours ago for further enquiries. The subject title for my email is Inquiry On Server. Sender : Vantechnics.

I did receive your e-mail and I'll respond to it in full in the a.m.

[Gwaihir]

We offer a 100% uptime guarantee.

Really? Since when & on which plans exactly?

100% network uptime is a good way from 100% account uptime..

[JPC-Zachary]

Really? Since when & on which plans exactly?

100% network uptime is a good way from 100% account uptime..

Terms of Service (TOS) , formerly Service Level Agreement (SLA)

[Gwaihir]

Zach, up there you told someone straight up, that his / her new VPS account has a guaranteed uptime of 100%. I think you and I both know darn well there is so such guarantee, so I gave you a fair chance to correct yourself. Instead you continue the charade and point to small print, where only the tech savvy can tell what the real guarantee is. A very poor day for how I used to know JagPC .

[JPC-Zachary]

Zach, up there you told someone straight up, that his / her new VPS account has a guaranteed uptime of 100%. I think you and I both know darn well there is so such guarantee, so I gave you a fair chance to correct yourself. Instead you continue the charade and point to small print, where only the tech savvy can tell what the real guarantee is. A very poor day for how I used to know JagPC .

You should take a moment to read through our SLA. It is very easy to read and it is in regular size font just like the rest of the site, no small print, no gimmicks. It is even written in a non techy, non legal way.

There are many companies who do guarantees and if they do not meet those guarantees, they compensate customers. That is how a guarantee works. A good example if Block Buster a few years back had a guarantee that there would always be a copy of a new release. If there was not, they would give you your rental free.

While JaguarPC makes every effort to make your website available online 100% of the time with measures in place like redundant upstream providers, dual power grids, backup generators and additional cooling capacity the fact of the matter is downtime does happen and it is unavoidable. In order to make sure that we take care of our customers, we compensate them for downtime. Not only do we compensate for downtime we do it by 10x the amount because we understand that it is pain and it affects your business.

To sum it up, our real guarantee is 100% uptime and JaguarPC is leading the industry with its SLA. There are over a quarter of a million domains that call JaguarPC home.

[Ron]

I don't know what you're reading, Zach. The way I read it, it says there is a network uptime guarantee, specifically disclaiming server hardware and software issues.

We guarantee that the network will be available 100% of the time in a given month (this does not include functionality of software/services on a server), excluding scheduled maintenance. Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services, daemons, software running on your server, or hardware failure on a server. Network uptime means the network itself will be up and available.

[JPC-Zachary]

I don't know what you're reading, Zach. The way I read it, it says there is a network uptime guarantee, specifically disclaiming server hardware and software issues.

Ron, this is a standard practice to NOT cover software. You cannot hold a data center liable for items customers control. When we provision a VPS, dedicated or co-location client they have the ability via their root access to modify the initial installation. In addition, they have the ability to install their own daemons and software. If a client misconfigures there setup which causes downtime we would not be liable for it.

Think of it as renting a car. The rental car company is liable for their car prior to handing it over to you. They make sure it runs and it mechanically works. Once they hand that car over to you, you are in possession and therefor if something happens to that vehicle you are responsible for it. If you take the car and try to take it swimming, it was out of the rental car companies control and you have to take responsibility for it.

[Ron]

You know, this isn't my first trip around the block; I don't need car analogies, Zach. I know and understand what you're saying. A customer's software isn't covered. Server software isn't covered. The server hardware isn't covered. That's the point. It's not a 100% uptime guarantee. It's a 100% network uptime guarantee. Go read the posts I wrote then deleted because I didn't want to get into this discussion because it doesn't look good for anyone.

Why can't you just say "You guys are right, it's a network 100% uptime guarantee" and be done with it?

[JPC-Zachary]

You know, this isn't my first trip around the block; I don't need car analogies, Zach. I know and understand what you're saying. A customer's software isn't covered. Server software isn't covered. The server hardware isn't covered. That's the point. It's not a 100% uptime guarantee. It's a 100% network uptime guarantee. Go read the posts I wrote then deleted because I didn't want to get into this discussion because it doesn't look good for anyone.

Why can't you just say "You guys are right, it's a network 100% uptime guarantee" and be done with it?

Ron, you are not the only one who reads this forum a rental care analogy might help someone else in the future.

The reason why I simply will not state it is a network uptime guarantee is because it is not. It is a comprehensive Service Level Agreement that covers network, power, hardware, etc. Dedicated server customers are customers to and their hardware we guarantee replacement in 2 hours. The reason why shared, reseller & vps hardware is not specifically stated on hardware is because the client is not leasing the hardware, they are leasing the space.

If a shared, reseller or VPS hardware fails there are procedures put in place to make sure clients are not left in the dark such as the 8 x 500 GB hard drives in Raid 10 configuration so we can lose up to 4 hard drives without having an issue. In addition, the servers are remotely backed up so they are easy to recover.

You have chosen to make a decision on what you call it and what you feel it is please afford potential clients and other clients with the same opportunity to develop their own opinions based on our 30 day money back guarantee and the words in our agreements. Thank You!

[Ron]

This forum used to be a place where straightforward information was imparted and discussed.

[JPC-Zachary]

This forum used to be a place where straightforward information was imparted and discussed.

There has never been an issue with openly discussing our policies. You did so the other day very freely with the upgrades. There is a time and a place to discuss this and if you have a recommendation/comment in regards to our SLA there is the Feedback forum. I'll be happy to address it there. Please see my PM so we can discuss further.

[Bell thorpe]

Can I assume, Zach, that you moved my post in this thread over to the Dialog pop-up thread? My phrase 'I clicked on the link' in that post no longer makes sense to the reader.