Investigating VPS Solutions

[clintre]

I am in the process of investigating VPS host to move many sites that we host for clients that we develop for. I have been burned by a few hosts, including some that had decent reputations on WHT. When I say burned I do not necessarily mean down servers, etc. I have worked in IT for 20 years and know things go down. However I do expect good communication.

Now with saying that I heard good things about JaguarPC and the fact that you actually put a phone number on the site makes me feel a little better. I have seen the "bad" reviews here and there, but overwhelmingly it seems to be positive.

I did a quick chat with the Sale rep here and found that for some reason you guys have Dallas listed, but not available for VPS. Is there a timetable for that? Now I know that I can get a good ping to the Atlanta DC, but there are reasons I am looking for a Dallas area location for my VPS I am trying to move.

Also you guys list that you never overload a host. What is your definition of not overloading? I have architected virtualized solutions since VMware came on the scene. That "never overload" can mean a lot of things since CPU, Memory use, disk I/O can all spike at different levels. Not being overloaded during peak is a lot different that average.

I have seen a few posts on here and on WHT about bringing on new staff and thus causing some headaches for customers since they obviously have to get up to speed. This is a bit of a concern since it tells me that you were understaffed and now there are a bunch of new hires that have to learn your systems and processes. No matter how you spin it that takes times and effects service. How do you answer that for someone like me who, as mentioned, has been burned a bit by support at other providers?

I know I am not easy on the questions as they are not the simple technical questions. However they need to be answered before I would feel comfortable.

Thanks

[JPC-David]

Hello Clintre,

First of all let me say thank you for your kind words and considering us to be your host. We are confident that we will exceed all your expectations.

Concerning the Dallas DC - We are currently in the process of expanding the amount of DC's we offer and this one is 'in the works' Unfortunately there is no hard ETA on when it will be ready, but we are actively working on it. I apologize if this is an inconvenience for you.

If you wanted to sign up for a VPS in Atlanta and then move when the Dallas DC was online, we could certainly do that for you. Of course this would involve changing IP's.

All aspects of our servers are monitored 24x7 and load balancing does occur regularly. We have a process for how many accounts we place on a new node, then we monitor it for any issues and if any come up then we will take the appropriate actions.

If you notice any issues you can request a server move and our techs will perform this if they deem it will help the situation.

I would like to point out that our recent additions to the JaguarPC family were to meet our ever growing client base. Our veterans are still here to help you. Most of the JaguarPC staff has been here for over 3 years and a few for over 10. We are a very seasoned and well trained group of people dedicated to complete customer satisfaction. This is not only good for customers, but also for the new-hires as it helps them get up to speed very quickly as I can personally attest to.

We welcome all your questions at any time and welcome to the community from all of us here at JaguarPC.

[clintre]

Thank you for the quick reply and for answering my questions.

[JPC-Sabrina]

Clintre thanks for inquiring with your specific questions. I am posting a couple of recent links here that may be of help to you.

Feedback
Hybrids

As you move forward with your decision please feel free to ask any additional questions that may come to mind. We welcome your input here at the community as a potential client and as a valued member of the hosting and IT industry.

[gohighvoltage]

Hi and Welcome clintre,

I have also been burned by "BIG BOX HOSTS". Before I came to JaguarPC, I was with a huge hosting company, but was treated like a total number, and support did not care. I had to make multiple phone calls, and issues always took days if not weeks to resolve, as I had to keep calling back, starting my story from scratch, and getting 18 different stories, how it was my scripts, or my fault, or nothing they could do, etc.

I came to JaguarPC at a stressful time in my life. I had some major issues with my hosting, and my clients that I host their websites were losing patience. My son was going in the hospital for major surgery, and I didn't have the time to dedicate to the problems or deal with the stress.

I approached JaguarPC, and I spoke to one of the Managers, Jim. I explained my situation and what I needed, and I was desperate. The next day I received an email from the owner of Jag. He told me that they had all the information they needed, and for me not to worry, and focus on my family and son, "THEY GOT THIS".

I kid you not, I was up and running on JaguarPC with absolutely no down time, no stress, no problems, no worries!!!! They provide the best service, best bang for your dollar and great support.

This situation will never be forgotten, and I am a customer for life. They know you, and although, there may be some delays here and there, they truly do provide great service and great support. I am in IT myself, so I know how technical problems can be time consuming, and I know how support can get backed up, cause I experience that myself at my work. I can honestly say that Jaguar Support has never let me down, and they always answered me promptly.

JaguarPC has thousands of satisfied clients. Unfortunately, it is a fact, that happy customers, do not fill out surveys, and do not post compliments, they are satisfied and usually too busy. The internet is a great place for information, but I take reviews and complaints with a grain of salt.

Think about it. Pick a car, and do an internet search. If you relied on buying a car based on complaints on the internet, you would not be buying a car.

Some complaints are justified, many are not. I have friends that work in the car industry, and they bend over backwards for customers all the time, and these same customers trash them all over the internet. It is truly a shame.

JaguarPC is honest, they don't claim to be perfect, but they are implementing processes and people to move towards being the best.

Thanks Jaguar!

[clintre]

I must say Jaguar, you should thank gohighvoltage properly. His reply sealed the deal for me and my business partner to bring our business to you guys (order 36573). We looked over a lot of other VPS providers and as mentioned many "sounded" good and I am sure some of the others were pretty good as well judging by the reviews on WHT.

Thanks gohighvoltage!

[JPC-David]

I must say Jaguar, you should thank gohighvoltage properly. His reply sealed the deal for me and my business partner to bring our business to you guys (order 36573). We looked over a lot of other VPS providers and as mentioned many "sounded" good and I am sure some of the others were pretty good as well judging by the reviews on WHT.

Thanks gohighvoltage!

Welcome to the JaguarPC family, clintre!

gohighvoltage is truly an asset to our community, as are all our clients.

Your order is being processed right now and will be ready to go very soon. Thank you for deciding to go with us, you will not be disappointed. Please let us know if there is anything we can assist you with at any time.

[gohighvoltage]

Hey Clintre! Congrats my friend. I am sure you will be very happy. If there is anything I can help you with, just let me know. We have some great members here on the forum with a wealth of knowledge, Like Ron, Bell Thorpe, the_ancient, Vin Dsl, thecoalman, and many others.

We all are on the forums to help others and give good advice and experience. Plus Jaguarpc has some awesome customer support people right here on the forum as well!

I am glad you are a fellow customer with us!

Thanks again!

[clintre]

Thanks guys! I have to say this forum and more importantly the fact that it is actually an active forum helped me decide to.

[JPC-JamesG]

Welcome to the family!
I have processed your order and sent out all the login information for you now. You should be good to go with your new VPS.

If you do have any questions, we are always here to help. Just let us know if we can be of any further assistance to you at all.

I hope you enjoy your experience with JaguarPC and welcome once again!

[JPC-Sabrina]

Welcome Clintre. We here at JaguarPC are happy that you have selected us to be your new provider. We understand that there are many other choices you could have made. Gohighvoltage is a knowledgeable and committed member here at the forums and he is always helping out the staff and our clients. Should you have any questions about your new account you can use our live chat feature and if you have information to share than we would enjoying hearing from you here at the forum.

Thanks again for deciding to use JaguarPC as your new hosting provider.