Account Activation

[ChrisC]

Hello JaguarPC:

Just curious as to where you are in the queque for activating accounts. I ordered my VPS on Saturday and I am eagerly waiting for my server to be set up. My order number is #37702 and it says that it is under pending review.

I've tried calling your toll free support and your live chat for sales and billing has been offline for quite some time. It hasn't been 48 hours yet and I know with the holidays and your fraud detection measures it will take time for everyone's orders to be processed.

Just hoping for some signs of life and a quick time table.

Thanks,

- Chris

[JPC-Zachary]

Hello JaguarPC:

Just curious as to where you are in the queque for activating accounts. I ordered my VPS on Saturday and I am eagerly waiting for my server to be set up. My order number is #37702 and it says that it is under pending review.

I've tried calling your toll free support and your live chat for sales and billing has been offline for quite some time. It hasn't been 48 hours yet and I know with the holidays and your fraud detection measures it will take time for everyone's orders to be processed.

Just hoping for some signs of life and a quick time table.

Thanks,

- Chris

Hello Chris,

Thank you for your order. Let me look into this for you.

[JPC-JamesG]

Hello Chris,

I have tried to reach out to you via phone today to verify some details regarding your recent order, but I was unable to reach you.

I have sent you an email regarding this to which I await your reply.

Thank you again for your order.

[JPC-JamesG]

Hello again Chris,
I have received your response to my email and I am happy to report I have accepted your order. You should be receiving an invoice shortly.

I'd like to apologize for the inconvenience caused to you regarding your order, however, we do have very strict fraud screening for every order that comes in and certain things that we may see we may need verification on. We do this for the protection of our existing and new / future clients. I hope you understand and I would like to personally thank you again for choosing JaguarPC.

You can reach out to me personally at james[at]jaguarpc.com or on twitter also by following Twitter

[ChrisC]

Thanks James and Zachary! Definitley should have seen that issue coming. Thanks for taking the time to solve this for me!

[JPC-JamesG]

Hey again Chris,

I just wanted to check in with you and make sure everything was ok with your service and you had received everything and checked it all out?

Let me know if you need anything and thanks again for choosing JaguarPC for your hosting needs.

[ChrisC]

Hello James,

Everything is going great so far. I submitted a ticket and got my cPanel issue squared away. Misty from Customer Service also gave me my code for my WHMcs License.

The only thing still pending in my ticket (#13468756) is getting Softaculous installed within cPanel.

Thanks for following up, I really appreciate it.

Regards,

Chris

[gohighvoltage]

Welcome to Jaguar Chris! Also welcome to the forums. There is lots of people here with a wealth of knowledge and expertise in the forums. I am sure you will enjoy your new server and also the forums.

GoHighVoltage