xenon.nocdirect.com

[Ken]

Has this machine been running slow for users, it has been drastically slow since 10/20 for me avg. maybe 10k

Today it has gotten a little better avg. 20k

but it used to bring down anywhere from 100k-500k

[Vin DSL]

http://forums.jaguarpc.com/showthrea...threadid=10192

[Ken]

So I got home about 15 min ago to find the server down. I need to send files to clients. Is there an estimated time of down time

[Ken]

Oh heaven back up to speed

I love it.

[JPC-Les]

Hi Ken,
Sorry for the delay. Thanks for your input and letting us know the speeds have improved.

Les

[Ken]

yes the speeds have improved, but I am having a problem emailing larger files and uploading to the server, speeds are very slow 30 ,inuts to upload a 6.3mb file to the server

[Ken]

thats 30 minutes,

Also I tried emailing a 3mb file and that took so long it timed out

[Ken]

Hi Les,
Should this be happening?

[JPC-Les]

HI Ken,
It seems that there are still problems out there. We will not give up!

[lookout]

Sidenote to Ken: I see Jag has been merging threads again, which sure screws up the continuity of some of these
posts. This post was started in a now merged thread on the topic before your site came back up.

--

OK, I checked 317digital.com again and got the same trace results as before (i.e. dropping the connection at the final hop). I think I might know why too, although I wouldn't swear to it.

Whois results on 317digital.com shows nameservers of:

NS1.ALETIA.COM
NS2.ALETIA.COM

Dig results on those bring up another nameserver reference of ns3.ALETIA.COM. A dig on that nameserver shows various nameserver connection failures. Dig results on 317digital.com actually point to nameservers of ns.nocdirect.com and ns2.nocdirect.com.

I think this may well be a case of nameserver hell. Jaguar has accumulated so many legacy nameserver pairs that they must be an absolute nightmare to manage.

My unofficial suggestion would be to switch to the following nameserver pair, which appear to be the alpha nameservers here. Personally I think it cleaner to just use these, rather than the other ones, which seem to point to them in the end anyway.

ns.nocdirect.com
ns2.nocdirect.com

Might want to run that change by the techs first though. Also be aware that the usual propagation times are likely to apply to any nameserver change.

Looks like the site has come back up here as I wrote this. Here's the loading times I get now, after clearing my cache:

7 seconds for http://www.317digital.com/ to completely load.
9 seconds for the human art flash link to load at http://www.317digital.com/2003/
10 seconds for the machine art link on the same page.

[JPC-Les]

Ken can you run a trace to the server from your local machine. In OSX (which is what you run from what I remember) in the command line type: traceroute 317digital.com

You can paste the results here or email them to admin@nocdirect.com

Thanks,
Les

[Ken]

Les, should I change to the other DNS? will this bring down time to my server and email?

It figures all this happens when I have a really important job to shuffle around, this job is going to make me catch the client or not and with emails coming in from 2 hours ago I beleive I will loose this one.

[Ken]

It looks as though I am getting the same old traceroute

Last login: Mon Oct 27 17:23:55 on console
Welcome to Darwin!
[Ken-Vellas-Computer:~] kenvella% traceroute 317digital.com
traceroute to 317digital.com (66.227.83.174), 30 hops max, 40 byte packets
1 ool-4353d198.dyn.optonline.net (67.83.209.152) 2.373 ms 1.874 ms 1.837 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 *
and so on up to 30

[JPC-Les]

Changing your DNS from the aletia.net to the nocdirect.com shouldnt matter at all however if you do you should not see any downtime.

I hate that this happens as well and I promise we are very serious at getting these network speeds back up to par.

[Ken]

I trust you are serious, you know it has been like this for 7 days.

Just keep me posted, I guess the best way would be through my yahoo email accout, that one seems to be pretty stable eventhough it only allows 1mb exchanges.