Client login down?

[Tazmania]

Tried to login into the client area, but the system did not accept my login/pw.

Login into cpanel works fine.

Any idea?

[dkadave]

client center, you need to use the username and password that you entered when you first created your account.

If you updated it view the control panel that password would not be the same as the client centers one.

[lookout]

Yes, what dkadave said.

To elaborate a little, it's possible that if your account was moved to another server, the user name may have been changed in the process to the domain name. I saw that happen on one of my client's accounts. The password was still the same as it had been, just the user name had been changed.

The password retrieval tool is also worth trying if you still have the original email account working, and you know what credit card number you used to set up the account originally.

If all else fails, email sales@jaguarpc.com. One used to be able to submit a support ticket without logging into the client section first. You could make up your own user name and password on the fly to access support. But unless I'm mistaken, that is no longer possible. So emailing sales would be the fallback.

[JPC-Les]

Originally posted by Tazmania
Tried to login into the client area, but the system did not accept my login/pw.

Login into cpanel works fine.

Any idea?

Shoot an email to sales@jaguarpc.com if the password tool Lookout posted for you does not do the trick.