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This is a discussion on question on support tickets in the Shared & Semi-Dedicated forum
Hi, I signed up one of my clients for an account at Jaguar. I am listed as the primary email and the client is the ...

  1. #1
    JPC Member
    Join Date
    Nov 2003
    Posts
    39

    question on support tickets

    Hi,

    I signed up one of my clients for an account at Jaguar. I am listed as the primary email and the client is the secondary.

    Everytime I fill out a support ticket my client is getting the email as well (ticket received, response, etc). He just forwarded me a slew of emails. In fact, I am asking here to avoid sending him yet another support email.

    I have a feeling I am going to be asking a lot of questions before I get the site up and running. Is there a way to have support only send email to the primary email? Should I just delete the secondary email? (I could put it back once things settle down)

    Thanks!

  2. #2
    Wookiee JPC-Les's Avatar
    Join Date
    May 2002
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    The Exogorths belly
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    1,265
    I would suggest removing the secondary email for now.
    (pm) | (email) Les, Chief Operations Officer

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