Quick question

[BlueWaveMedia]

Ok, i'm a reseller here. Say one of my customers goes over the limit, how does it work out? Can we put caps on our clients account so they do not go over? If we get charged fees how much is it? Thanks.

[jason]

I think they suspend accounts when they go over their limit until the next month begins or until the client requests a quota increase. I'd imagine that its the same for resold accounts.

--Jason

[iohannis]

I can confirm that. My client was suspended today, after reaching his bandwidth quota. I told tech support to upgrade, they did so, and the values in cpanel were updated. However, unfortunately, the 509 Bandwidth exceeded error still remains on the site, three hours later.

Maybe we should tell our resold account users to keep an eye on the quota. I thought that users would just be asked to upgrade instead of the accounts being suspended. It would have been nice to see some kind of warning, so that users have the opportunity to upgrade ahead of time.