Increasingly frustrated..

[PA-Scott]

With the level of service I'm receiving from JagPC. =(

I've been a customer for quite some time now. I use my domain email as my primary email address but it's becoming almost a routine occurence where my email is becoming undependable, unavailable, and generally unreliable.

I'm getting tired of spending my time filling out trouble tickets and being told it is "resolved" and the problem re-occurs a day later, or a few days later, or a week later. Just look at my trouble ticket history for Husted.cc

It wouldn't be "as bad" if it were my e-mail just being unavailable for a small period of time... but I'm LOSING emails and never receiving emails that are sent. Including test messages I send myself during these outages.

I just want some honesty, if reliable email service is something I shouild not anticipate or be expecting, just tell me.

[Vin DSL]

Originally posted by PA-Scott
...I use my domain email as my primary email address but it's becoming almost a routine occurence where my email is becoming undependable, unavailable, and generally unreliable... I just want some honesty, if reliable email service is something I shouild not anticipate or be expecting, just tell me.

Well, honestly, I've been running my website at a multitude of mass webhosters since 1996, and I wouldn't give you a tinker's damn for any of them when it comes to eMail. Personally, I use Yahoo, SoftHome and Lycos for my important mails. The eMail service you get at these bargain-basement webhosts is a toy IMHO - and an exercise in frustration - something you try to get working, but never happens. I gave up years ago. I don't even bother any more...

In their defense, the situation has been the same everywhere I have been hosted. JagPC is not unique in this respect...

[PA-Scott]

Thanks for input, I'm starting to agree with you. Unfortunately, I have my current domain email used in so many numerous places it would be a huge headache to just stop using it.

One of the primary reasons I have a domain is so that no matter who my ISP is with, my email could remain the same and fairly easy to remember.

It's just a shame that companies promote so much more than they are capable of delivering. Typical in todays marketplace I suppose.

[Vin DSL]

Originally posted by PA-Scott
...It's just a shame that companies promote so much more than they are capable of delivering. Typical in todays marketplace I suppose...

Yeah, it's human nature, I suppose. I have the world's best PHP-Nuke web site! I'm the smartest person I know, and I'm also my own biggest fan. Wehhosts are no different...

[Connie]

I have been a Jag customer for a long time. I have found the e-mail service
to be basically reliable. Server down or CP bug problems, I always receive
the e-mail when things are back up and running. If your not receiving e-mail the
problem may lay elsewhere.


You can't use Vins suggestions for an e-commerce site. You can't give customers
a Yahoo address. You won't get much business if you do. On the other hand if you only
have a web-site for e-mail then the Yahoo suggestion may be the best for you.

Are you using SpamAssin? Many people use it successfully and many people
have horror stories in regard in regard to SpamAssin.

What I'm saying is I think there may be other factors involved that
you have not disclosed in your original post.

[JPC-Greg]

Please let us know one of your ticket #'s or your domain, PM this info to me. Theres no reason you shouldnt be able to use your email with any kind of stability.

[PA-Scott]

Jag,

Thank you for your response and I just sent you a private message with the requested information.

[Vin DSL]

Originally posted by clssam

Are you using SpamAssin?...What I'm saying is I think there may be other factors involved that you have not disclosed in your original post...

There is no doubt of this, Connie!

Yesterday, I read through this guy's posts, all the way back to 2001. I was going to suggest he 'get back to basics', however, he seems to be a victim of his own emotions. So, I thought it would be prudent to setup a level of discourse first.

Anyway, I second your thoughts...

[PA-Scott]

If all you want to contribute is smart ass remarks, I humbly request you just ignore this thread.

[lookout]

Like clssam, I've actually found the email service here pretty reliable myself. On the occasions when a mail server was offline for a bit, email simply would back up and get routed when the server became available again. Mail servers typically make several attempts over the course of a few days to deliver email successfully.

I agree with the others in that there's likely more going on here than has been disclosed. I doubt if the omission has been intentional. More likely it's one of importance that was just not recognized as such.

I'm also betting this problem is due to a user generated email filter. Or possibly a user generated forwarder. Very easy to catch more than you intended to with filters, and forwarders can really confuse matters if you've forgotten which ones are in place.

This could also be a problem with the user's email client configuration or its spam filtering.

A few other (but less likely) possibilities that might be at play with the lost messages:

1) SpamAssassin has been known to misfire badly and eat ALL incoming email in the past. I've seen some of that personally. But most reports I've seen on it from the last year indicate it's much better behaved now. Improper filtering configuration on the user's side is of course still a possibility.

2) I've also seen occasional synching problems with the cpanel spam filter editing tool. That is, the spam filters being reported are not in synch with the ones actually being used (due to a cpanel glitch, not really something Jaguar has much control over, although they can reinitialize things for you if this should happen to you).

3) IP filtering and blocking problems at the local ISP.

[Vin DSL]

Originally posted by PA-Scott
I just want some honesty...

Originally posted by PA-Scott
If all you want to contribute is smart ass remarks, I humbly request you just ignore this thread.

Sorry! You can't have it both ways. Which would you prefer?

[XtremeCarAudio]

yea I stioped using smap assanin along time ago......

I closed one of my domains (one of about 15) and stopped ALOT of my spam


when I start getting more again I will probally try out Cloudmarks Spam Software, seems to be pretty good

[Vin DSL]

Originally posted by XtremeCarAudio
...when I start getting more again I will probally try out Cloudmarks Spam Software, seems to be pretty good

Yep, it works pretty good. Spam Assassin gets most of my spam. Cloudmark gets a good deal of the rest. Between the two of them, there are only about 1,000 spams a week that get through...

• 

[PA-Scott]

My problem went beyond just regular outtages of the POP3 server. The webmail on my site stopped functioning completely with Jag POP3 mail. In other words, I could put in my COVAD POP3 email server informatin and my site would work fine, but when I entered the Jag POP3 server info... I would get error messages. The Jag POP3 server info worked perfectly fine until the latest "crash".

Just to follow up to all the "It's probably your own fault" suggestions, this is the response I finally got after about 20 ticket exchanges:

---
Hi,

We had a problem with frontpage in the server Nitrogen and we installed the frontapge afresh in the server. Unfortunetely, this had caused us to recompile php in the server. But I don't think this is the problem.

I have uploaded a phpinfo.php file to your domain. Please review the configure commands used to compile the php in the server and let us know if any custom modules required by the script is missing in it. We shall recompile the php once again for you.

We are waiting for your update.

Regards,
Prasad,
Support Dept.
-----------------------------------

So to summarize:

1) My website/webmail/POP3 access all go down one day. (somewhat regular occurence)

2) All come back up, but all of a sudden my webmail on my website no longer works

3) Nothing on my website was changed by me.

I do use Spam Assassin, but have never had a problem with it. The ONLY time I lose emails are when I cannot access the POP3 server or Horde through the CP. These are the only instances where I know I'm losing email.

My site went down on Wednesday several times throughout the day. I sent a total of 12 emails during these "down" times from my work email and only 10 of them were received.

I'm not a PHP expert and never claimed to be one. I could still not get the webmail working on my site so basically theres nothing I can do because I can't get them to just restore the PHP to the way it was so everything functioned properly like it had prior to their reinstallation.

[lookout]

Plenty to respond to here, and maybe someone else will.

All I want to say is that I've noticed in testing myself that emails to and from the same address sometimes don't make it when sent in quick succession, or when they have been cc'd to multiple recipients at the same domain. I don't think this behavior carries thru to most normal emailing activity though, which is usually more spread out (and reliable). IMHO, it's probably nothing to worry about if you missed a few of your own test messages, as long as most of them got thru.

<minor editing>
This may simply be a case of having expectations that are out of line with what the typical email service can safely deliver. Emails can and will go astray sometimes, just like snail mail. This is the nature of the beast no matter who the host may be.</minor editing>

One other thing to look into would be a hidden change on the Covad side of things, which could interfere with your pop mail connectivity. Wouldn't be a bad idea to check things from a different ISP if you can.