Where have all the servers gone?

[rufus]

Hmm... Am I the only one? I try to go to my homepage and get nothing. Try to check my email and get nothing. OK, site must be down.

Try to go to jaguarpc and get... nothing. No subdomains, no support tickets - jaguar is GONE! Oh, MAN!!

Any ideas or suggestions? It has been fine for well over a year, then it dies about three hours ago.

Any help would be great. I'd have done the support ticket, but... well... the support site appears to be down.

DOH!!
-Toby
toby@kidstimetogo.com
http://www.kidstimetogo.com/

[JPC-Les]

I have to ask...

If you can't reach jaguarpc.com how did you reach the forums? via http://aletia.com?

Regardless there are some complaints about being unable reach the network when coming in through wiltel.

Please run a traceroute to your domain and to jaguarpc.com and paste that in a reply here please.

[rufus]

Yes, I came in through aletia. Jaguar simply isn't responding.

Here are the results of the two traceroutes. The last one is to aletia, just to see what the difference is.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

>tracert kidstimetogo.com

Tracing route to kidstimetogo.com [69.73.149.125]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 10 ms 9 ms 9 ms 10.80.80.1
3 9 ms 11 ms 11 ms oxf-swtch01.ma.charter.com [66.189.0.2]
4 10 ms 9 ms 12 ms 66.189.0.230
5 12 ms 12 ms 11 ms 12.125.39.13
6 16 ms 13 ms 11 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98]
7 15 ms 13 ms 15 ms tbr1-p013401.cb1ma.ip.att.net [12.122.11.193]
8 17 ms 18 ms 17 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22]
9 18 ms 16 ms 16 ms ggr1-p370.n54ny.ip.att.net [12.123.1.125]
10 18 ms 17 ms 15 ms nycmny2wcx2-pos6-3.wcg.net [64.200.68.41]
11 24 ms 25 ms 23 ms hrndva1wcx2-oc48.wcg.net [64.200.240.46]
12 * * * Request timed out.
13 ^C
>tracert jaguarpc.com

Tracing route to jaguarpc.com [69.73.128.132]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 9 ms 10 ms 9 ms 10.80.80.1
3 10 ms 8 ms 10 ms oxf-swtch01.ma.charter.com [66.189.0.2]
4 9 ms 11 ms 8 ms 66.189.0.230
5 11 ms 13 ms 10 ms 12.125.39.13
6 11 ms 14 ms 11 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98]
7 12 ms 11 ms 12 ms tbr1-p013401.cb1ma.ip.att.net [12.122.11.193]
8 19 ms 18 ms 18 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22]
9 48 ms 17 ms 16 ms ggr1-p370.n54ny.ip.att.net [12.123.1.125]
10 16 ms 17 ms 15 ms nycmny2wcx2-pos6-3.wcg.net [64.200.68.41]
11 25 ms 63 ms 24 ms hrndva1wcx2-oc48.wcg.net [64.200.240.46]
12 * * * Request timed out.
13 * * * Request timed out.
14 ^C


>tracert aletia.com

Tracing route to aletia.com [66.227.56.28]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 29 ms 31 ms 15 ms 10.80.80.1
3 12 ms 10 ms 8 ms oxf-swtch01.ma.charter.com [66.189.0.2]
4 10 ms 10 ms 8 ms 66.189.0.230
5 12 ms 11 ms 14 ms 12.125.39.13
6 11 ms 12 ms 12 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98]
7 14 ms 12 ms 11 ms tbr1-p013402.cb1ma.ip.att.net [12.122.5.53]
8 19 ms 19 ms 17 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22]
9 18 ms 17 ms 18 ms ggr1-p320.n54ny.ip.att.net [12.122.12.54]
10 17 ms 18 ms 17 ms nycmny2wcx2-pos6-3.wcg.net [64.200.68.41]
11 24 ms 25 ms 24 ms hrndva1wcx2-pos5-0.wcg.net [64.200.210.97]
12 23 ms 24 ms 23 ms hrndva1wcx3-oc48.wcg.net [64.200.95.74]
13 35 ms 34 ms 36 ms drvlga1wcx2-pos4-0.wcg.net [64.200.232.125]
14 35 ms 34 ms 34 ms drvlga1wcx1-oc48.wcg.net [64.200.127.49]
15 56 ms 63 ms 55 ms dllstx1wcx3-pos6-0.wcg.net [64.200.240.21]
16 56 ms 53 ms 58 ms dllstx1wcx2-oc48.wcg.net [64.200.110.73]
17 58 ms 58 ms 60 ms hstntx1wce2-pos4-0.wcg.net [64.200.240.74]
18 60 ms 58 ms 59 ms hstntx1wce2-yipes-gige.wcg.net [65.77.93.90]
19 60 ms 59 ms 59 ms 209.120.149.10
20 59 ms 60 ms 61 ms 69-7-175-19.cyrusone.com [69.7.175.19]
21 58 ms 60 ms 60 ms 69-7-160-227.cyrusone.com [69.7.160.227]
22 61 ms 61 ms 60 ms jaguarpc.com [66.227.56.28]

Trace complete.

[JPC-Les]

Thanks Rufus

[Vin DSL]

Looks like a flakey router to me. I highly doubt there is anything JagPC can do about it. That isn't inside 'our' network is it Les?

[jamdung]

Is anyone still experiencing this problem? I've been unable to access my site for going on close to 8 hours now.

[mingus]

I'm still having issues (my site is on Carbon) though oddly I have no problems accessing jaguarpc.com or aletia.com. My tracerts look identical to those posted by rufus earlier this evening. Seems like a flaky WilTel router in VA. I cleanly pass through WilTel for JaguarPC and Aletia but fail for my domain.

[pmcclure]

I too seem to get stuck at the soon to be infamous WilTel Herndon Router.

Let WilTel know that for $125 per hour and travel expenses, I can most likely fix their problem and not exceed my four hour minimum charge.

Here is a traceroute from my home network.

traceroute to mcclure-us.com (69.73.140.176), 30 hops max, 38 byte packets
1 galactica (172.16.254.1) 1.648 ms 0.436 ms 0.366 ms
2 10.1.56.1 (10.1.56.1) 22.027 ms 37.819 ms 7.923 ms
3 68.9.8.25 (68.9.8.25) 8.002 ms 19.575 ms 7.930 ms
4 68.9.9.137 (68.9.9.137) 8.978 ms 10.081 ms 10.915 ms
5 provdsrc02-gew0304.rd.ri.cox.net (68.9.14.17) 17.495 ms 9.693 ms 12.423 ms
6 provbbrc02-pos0101.rd.ri.cox.net (68.1.0.48) 11.997 ms 10.261 ms 12.139 ms
7 NYRKBBRJ01-POS000000.R2.ny.cox.net (68.1.0.51) 16.269 ms 14.916 ms 11.923 ms
8 nycmnyzlce1-gige3-2.wcg.net (64.200.68.93) 15.954 ms 15.324 ms 16.494 ms
9 nycmny2wcx3-pos11-0.wcg.net (64.200.87.85) 25.473 ms 13.383 ms 15.945 ms
10 nycmny2wcx2-oc48.wcg.net (64.200.87.73) 24.469 ms 30.478 ms 15.920 ms
11 hrndva1wcx2-oc48.wcg.net (64.200.240.46) 21.987 ms 21.415 ms 22.493 ms

[jamdung]

That traceroute thing is pretty cool. I just ran one and I am stuck on that same stupid herndon router. I hate to complain, but after visiting Wiltel's site, it seems that for a company as big and with an extensive network as they claim to have, this is a fairly long period of downtime.

[mingus]

Are there any updates on this now that we've hit 12 hours? Is WilTel providing any information that could be passed along? Personally, I'm still not passing packets past hrndva1wcx2-oc48.wcg.net (64.200.240.46)

[JPC-Les]

WilTel is saying they fixed their bad router. Please let us know if you are still having problems.

[JPC-Les]

Originally posted by Vin DSL
Looks like a flakey router to me. I highly doubt there is anything JagPC can do about it. That isn't inside 'our' network is it Les?

No this wasn't inside our network.

[JPC-Greg]

jag and aletia.com are on the same physical server, even the same home dir . cant begin to imagine what would give you one and not the other