Problem accessing my website.

[voogru]

Hello,

For the past 2 days I have been problems accessing my website from my dedicated server, now I havent heard of anyone else having problems and I can access my site on my local machine just fine, but when I try to access it from my server I'm getting a "Destination port unreachable." error.

I access the MySQL databases from my server and extremely need this, I'm not sure if its Jag or my host for my server.

However, here is a traceroute:

Tracing route to voogru.com [69.73.164.162]
over a maximum of 30 hops:

  1   <10 ms   <10 ms   <10 ms  hsrp-354.theplanet.com [64.5.48.1]
  2   <10 ms   <10 ms   <10 ms  ibr4-ge-0-1-0-v2.dllstx2.theplanet.com [12.96.160.36]
  3   <10 ms   <10 ms   <10 ms  ge-8-0-124.ipcolo2.Dallas1.Level3.net [63.209.48.109]
  4   <10 ms   <10 ms   <10 ms  so-7-0.ipcolo1.Dallas1.Level3.net [4.68.112.181]
  5   <10 ms   <10 ms   <10 ms  so-5-1-0.bbr1.Dallas1.Level3.net [4.68.112.177]
  6   <10 ms    10 ms   <10 ms  so-0-2-0.mp1.Houston1.Level3.net [209.247.11.169]
  7   <10 ms    10 ms   <10 ms  so-8-0.hsa1.Houston1.Level3.net [4.68.112.142]
  8   <10 ms    10 ms   <10 ms  unknown.Level3.net [209.247.121.218]
  9   151 ms    40 ms   230 ms  209.120.149.10
 10   <10 ms    10 ms    10 ms  69-7-175-19.cyrusone.com [69.7.175.19]
 11   <10 ms    10 ms    10 ms  69-7-160-227.cyrusone.com [69.7.160.227]
 12  69.73.164.162  reports: Destination protocol unreachable.

Trace complete.

Whats the problem? Cause I'm pretty much clueless at this point.

Any help would be great.

Thanks.

[voogru]

Still having problems.

[voogru]

Performed a quick test:

My website is on neon.

Trace route to nocdirect.com:

Tracing route to nocdirect.com [69.73.128.132]
over a maximum of 30 hops:

  1    10 ms   <10 ms   <10 ms  hsrp-354.theplanet.com [64.5.48.1]
  2   <10 ms   <10 ms   <10 ms  ibr4-ge-0-0-0-v1.dllstx2.theplanet.com [12.96.160.4]
  3   <10 ms   <10 ms   <10 ms  ge-8-0-124.ipcolo2.Dallas1.Level3.net [63.209.48.109]
  4   <10 ms   <10 ms   <10 ms  so-7-0.ipcolo1.Dallas1.Level3.net [4.68.112.181]
  5   <10 ms   <10 ms   <10 ms  so-5-1-0.bbr1.Dallas1.Level3.net [4.68.112.177]
  6   <10 ms    10 ms   <10 ms  so-0-2-0.mp1.Houston1.Level3.net [209.247.11.169]
  7   <10 ms    10 ms   <10 ms  so-8-0.hsa1.Houston1.Level3.net [4.68.112.142]
  8   <10 ms    10 ms   <10 ms  unknown.Level3.net [209.247.121.218]
  9   <10 ms    10 ms    10 ms  209.120.149.10
 10   <10 ms    10 ms    10 ms  69-7-175-19.cyrusone.com [69.7.175.19]
 11   <10 ms    10 ms    10 ms  69-7-160-227.cyrusone.com [69.7.160.227]
 12   <10 ms    10 ms    10 ms  mail.nocdirect.com [69.73.128.132]

Trace complete.

Trace route to another box (titanium.nocdirect.com):

Tracing route to titanium.nocdirect.com [69.73.154.101]
over a maximum of 30 hops:

  1   <10 ms   <10 ms   <10 ms  hsrp-354.theplanet.com [64.5.48.1]
  2   <10 ms   <10 ms   <10 ms  ibr4-ge-0-1-0-v2.dllstx2.theplanet.com [12.96.160.36]
  3   <10 ms   <10 ms   <10 ms  ge-8-0-124.ipcolo2.Dallas1.Level3.net [63.209.48.109]
  4   <10 ms   <10 ms   <10 ms  so-5-1-0.bbr2.Dallas1.Level3.net [4.68.112.185]
  5   <10 ms    11 ms   <10 ms  so-0-2-0.mp1.Houston1.Level3.net [209.247.11.169]
  6   <10 ms    10 ms   <10 ms  so-8-0.hsa1.Houston1.Level3.net [4.68.112.142]
  7   <10 ms    10 ms   <10 ms  unknown.Level3.net [209.247.121.218]
  8   <10 ms    10 ms    10 ms  209.120.149.10
  9   <10 ms    10 ms    10 ms  69-7-175-35.cyrusone.com [69.7.175.35]
 10   <10 ms    10 ms    10 ms  69-7-160-227.cyrusone.com [69.7.160.227]
 11   <10 ms    10 ms    10 ms  titanium.nocdirect.com [69.73.154.101]

Trace complete.

And now a traceroute to neon:

Tracing route to neon.nocdirect.com [69.73.164.80]
over a maximum of 30 hops:

  1   <10 ms   <10 ms   <10 ms  hsrp-354.theplanet.com [64.5.48.1]
  2   <10 ms   <10 ms   <10 ms  ibr4-ge-0-1-0-v2.dllstx2.theplanet.com [12.96.160.36]
  3   <10 ms   <10 ms   <10 ms  ge-8-0-124.ipcolo2.Dallas1.Level3.net [63.209.48.109]
  4   <10 ms   <10 ms   <10 ms  so-5-1-0.bbr2.Dallas1.Level3.net [4.68.112.185]
  5   <10 ms    10 ms   <10 ms  so-0-2-0.mp1.Houston1.Level3.net [209.247.11.169]
  6   <10 ms    10 ms   <10 ms  so-8-0.hsa1.Houston1.Level3.net [4.68.112.142]
  7   <10 ms    11 ms   <10 ms  unknown.Level3.net [209.247.121.218]
  8   <10 ms    10 ms    10 ms  209.120.149.10
  9   <10 ms    10 ms    10 ms  69-7-175-35.cyrusone.com [69.7.175.35]
 10   <10 ms    10 ms    10 ms  69-7-160-227.cyrusone.com [69.7.160.227]
 11  neon.nocdirect.com [69.73.164.80]  reports: Destination protocol unreachable.

Trace complete.

From what I can see something is obviously up with neon, since I havent had a reply here I'll go ahead and put a support ticket.

[voogru]

All is fixed now, apparently they were blocking traffic from a range of IP's and the IP's of my machine just so happened to fall in that range.

[d4rk]

HI,

Nice to here from you.