Anyone else on Ion?

[piper]

They've been down now for over 1/2 an hour. On the network status page it says not to contact support if anything shows as failed, so I won't. I'll just wait it out...

[anigmad]

It's been down for more than and hour.

It'd be nice if they'd at least post a status update in the forums. Frustrating to me.

There's no indication whatsoever that the problem is even being worked on.

[piper]

Yep, over an hour now. I keep checking the status page and I am very tempted to shoot off a tech support ticket but then I see that little notice and don't want to be a pain:

If at any time a server gives a failed reading, support will be alerted immediately.
Please do not contact support for known outages identified here, thank you.

So I guess I'll keep waiting. And you're right about the status update, but I guess they're too busy fixing Ion.

[anigmad]

I put in a ticket already requesting that they post a status. no response though.

[piper]

LOL, well at least I know for sure now support has been notified.

[Tazmania]

Same here here box is down. Also had some problems with the email the last days.

[iohannis]

This is what tech support responded:

---
The server is down due to some technical difficulties and our datacenter techs are working on it. We will get back to you once it is up.
---

No response on how long they expect it to be down...

[Tazmania]

Hmm, they told us what we already know.

*edit*
Ok, Client Login is also down, maybe a good sign that Ion will come up in a couple of minutes

[iohannis]

Apparently not, it's still down...

[Tazmania]

Nothing has happend so far. Bull****, I need my mails

[shopzone]

Would someone from Support please tell us what's happening - as a reseller I need to tell my customers

[Tazmania]

Tried to send a mail to support@jaguarpc.com and got an autoreply to do this via the client login. Funny, how should I do this, client login does not work

[jimnyc]

Am I reading this correctly that our sites on Ion have been down for over 6 hours now? Has anyone received an ETA from support, or an explanation as to what the problem is?

[Tazmania]

Am I reading this correctly that our sites on Ion have been down for over 6 hours now?

Yes

iohannis got a reply that says all and nothing

[jimnyc]

Not very encouraging when they won't specify the problem or give an ETA. I hope there won't be any data loss. I backup my site from the control panel but my last backup was 4/26 at 6amEST. Crossing my fingers.