Spam Assassin turned off?

[Ericles]

Somewhere between 5:30 AM & 7:50 AM on August 20th the Spam Assassin email filtering apparently stopped working. I had it enabled (and have since re-enabled it) in the control panel but there's nothing in the headers that indicates Spam Assassin anymore. I miss the X-Spam headers that I use for filtering! Is there anything under my control that could have turned it off? Probably coincidence, but earlier that morning (around 2 am) I received an invoice from billing@JaguarPC. Anyway, I thought I'd ask here before submitting an official ticket. I'm on the patriot.nocdirect.com server.
-Eric
ericles.com

[jason]

Once a while back (a few months ago), SpamAssassin quit working for my site on Silicon. I was busy at the time and just kind of ignored it, and a few hours ater it came back. I never contacted support, so I don't know what happened, but I haven't had any problems since.

The same thing might happen to you. I wouldn't hurt to contact support, though. Usually the only way they'll find out that something isn't working is by having a client tell them.

--Jason

[Ericles]

Thanks, Jason.
It's been a week and I think it's time to contact the good folks at support.
-Eric
ericles.com

[jason]

Yeah, I'd say that 's a long enough wait. Personally, I'd probably have waited 24 hours tops before reporting it. Not having my spam filtered would probably drive me crazy.

--Jason

[Ericles]

I would have reported it sooner, but I wanted to search around the forums to see if anyone else had reported it. Unfortunately, the searching doesn't seem to work since the upgrade. Time to rebuild the index!

I opened a support ticket and it was fixed in 72 seconds. That's scary fast. Guess the stories about JaguarPC's tech support being excellent... were not doing it justice!

-Eric
ericles.com

[Spathiphyllum]

I opened a support ticket and it was fixed in 72 seconds. That's scary fast.

Holy cow! Jag could clean up if they posted a virtual tip jar for such a rapid response. Everyone expects a certain amount of response from their purchased services, but with a response like that... I'd be inclined to make an extra contribution. I may be cheap but not so cheap to not recognize, and reward, exceptional performance.