Urgent Support Required Please

[Stuart]

I have a couple of support ticket that need urgent attention, but I'm not getting much of a responce through the ticket system... Can somebody attend urgently please to my ticket numbers.

2057090 & 2057077

I have angry customers the other end and I need to address these issues asap.

Thanks Stuart

[Dab]

Likewise!

Over 20 hours since their last response to an Urgent Priority ticket. Anybody?

[JPC-Greg]

Stuarts was resolved, whats your ticket# dab?

[Dab]

It has just been responded to! Apparently they were waiting for sales staff to get back from the weekend. Why the other question(s) were not answered, I'm not sure. Why also I wasn't able to get a Unique IP as has happened in the past and then passed on to sales, I'm not sure either.

Anyway, the service is usually excellent.

Dab

[JPC-Greg]

would still like to look at that ticket so i can reference it when talking with the tech that forwarded it so we can get them trained, it must have been an issue they werent comfortable with or something

[Dab]

Sure. 2057346