Inbox permissions

[hyperact]

Suddenly about noon today I stopped receiving email in all five of my POP accounts. After about 8 hours of zero mail I wrote to support and they fixed the problem, which they said was due to incorrect permissions set on my inbox. ( I assume they meant all of my inboxes in all my accounts.)

This has happened to me once before. I have two questions:

1. What would cause the inbox permissions to change all of a sudden on their own? I didn't change anything myself.

2. What happens to all the email that never got delivered? Will that mail reappear? Is it queued somewhere or is it lost forever?

Thanks for any info. I am particularly concerned about what is changing permissions on my inboxes, since I didn't do anything I can think of to affect that.

[hyperact]

Just to fill in anyone who is interested: After a false start ("Email is working fine on our end.") and some prodding on my part, tech support admitted that the permissions had been set wrong on my inboxes. This was due to a server upgrade and wasn't anything I did. They corrected it as soon as I could convince them there really was a problem.

The lost email did not reappear in my box when the permissions problem was fixed; it is gone forever because it was not in the holding queue (apparently the server thought it was delivered successfully.) Since email is my only connection with potential clients, I will never know whether anyone contacted me for work and I will never know if I lost a job. If a potential customer contacted me, they now think my company is unresponsive and irresponsible.

This is the second time this has happened to me. In general I am satisfied with Jaguar's service and I understand that glitches happen occasionally. But I do think it is time for them to re-evaluate their upgrade practices. Losing email is a serious problem that can cost me money.

I suggest that anyone who notices that their email is not coming in at the expected rate contact support much faster than I did. I should not have waited.

[Raven]

I'm not sure if you've already done this, but for a business such as yourself it seems worthwhile to setup an auto-responder. This way your (potential) clients will know if you have received their email or not.

Just out of curiosity, what server are you on?