Great Problem About Dns For Italian Domain.

[antoniocornacchia]

Hello

I have activated a gigadeal account on (http://69.73.168.222/~quarta) Nov 11 2004 for an italian account (.it). At this moment I can't use it because there are a lot of problems about DNS. I asked 3 times to fix the problem opening a support ticket, every time JaguarPC say: "The issue has been resolved. Please try to update the nameservers now. Please let us know if you need any further assistance." Is it a joke?
Last error is: "No SOA Record."


This is my 3th account on JaguarPC, but If you don't resolve the problem I'll ask for refound and go away on another firm.

[jason]

I've never seen a problem with the JPC nameservers, but I've never registered an it domain, either. The IT registry may have some non-standard policy in place with regard to how DNS records are formatted.

No SOA seems kind of weird, though. SOA stands for Start of SAuthority and lists information about who is responsible for the domain name and the timeout values for caching records in other servers. That has to be in every DNS zone file, so if it doesn't exist it sounds as if the file doesn't exist (and JPC is telling you it does) or that you are using teh wrong DNS servers, or maybe that the it registry requires something more than what normal in the SOA.

What are you using for you servers? If you either post or PM me your domain name, I'll do some digging for you. I'm usually pretty good about tracking these kinds of things down.

--Jason

[Ron]

I'd guess his domain is quartarella.it , Jason.. just a guess.

I went to his IP addy/~quarta as shown above, and found an email address listed there, which sorta matched the ~quarta username.

[jason]

Yes, he PMed it to me. I think the issue was that the it registry looks at the SOA record for the master DNS server for the domain and complains if you don't list that as your primary. In this case, ns.nocdirect.com was the server listed, so I advised him to try using that and ns2.nocdirect.com as his servers. I haven't heard back to know if this worked.

--Jason

[Vin DSL]

Looks okay to me...

Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-1999.

H:\>nslookup
Default Server:  xxx.xxx
Address:  xx.xx.xx.xx

> server ns.nocdirect.com
Default Server:  ns.nocdirect.com
Address:  69.73.130.223

> quartarella.it
Server:  ns.nocdirect.com
Address:  69.73.130.223

Name:    quartarella.it
Address:  69.73.168.222

> server ns2.nocdirect.com
Default Server:  ns2.nocdirect.com
Address:  69.73.132.223

> quartarella.it
Server:  ns2.nocdirect.com
Address:  69.73.132.223

Name:    quartarella.it
Address:  69.73.168.222

What was he using for nameservers?

[Ron]

Hmmmm.... Looks like jag has it set up to be ns3 and ns4... unless I'm mis-interpreting this:

jailshell-2.05a$ dig quartarella.it

; <<>> DiG 9.2.1 <<>> quartarella.it
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 5089
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;quartarella.it.                        IN      A

;; ANSWER SECTION:
quartarella.it.         14400   IN      A       69.73.168.222

;; AUTHORITY SECTION:
quartarella.it.         14400   IN      NS      ns3.jaguarpc.net.
quartarella.it.         14400   IN      NS      ns4.jaguarpc.net.

;; ADDITIONAL SECTION:
ns3.jaguarpc.net.       14400   IN      A       69.73.134.220
ns4.jaguarpc.net.       14400   IN      A       69.73.136.220

;; Query time: 5 msec
;; SERVER: 69.73.130.223#53(69.73.130.223)
;; WHEN: Sat Jan 15 03:00:13 2005
;; MSG SIZE  rcvd: 128

I seem to recall a Jag staff member telling someone to set up their nameservers to point to ns3 and ns4, so maybe that's how they're setting them up by default now.

I'd guess they also propogate the domains to all of their servers, but give out different nameservers to sorta load balance.

[Vin DSL]

Hrm... that looks okay too...

Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-1999.

C:\>nslookup
Default Server:  xxx.xxx
Address:  xxx.xx.xxx.xx

> server ns3.jaguarpc.net
Default Server:  ns3.jaguarpc.net
Address:  69.73.134.220

> quartarella.it
Server:  ns3.jaguarpc.net
Address:  69.73.134.220

Name:    quartarella.it
Address:  69.73.168.222

> server ns4.jaguarpc.net
Default Server:  ns4.jaguarpc.net
Address:  69.73.136.220

> quartarella.it
Server:  ns4.jaguarpc.net
Address:  69.73.136.220

Name:    quartarella.it
Address:  69.73.168.222

I dunno... I don't get it.

How does this guy know it doesn't work if he has his domain pointed at http://www.ixwebhosting.com/

[jason]

The info he sent me in the PM yesterday (the output from the IT registry) specifically said ns.nocdirect.com was supposed to be the primary nameserver. I don't know where it got that info, but that's what it said (or at least that's what I got out of it, maybe I should give it another look).

As for how he knows it doesn't work: he's trying to change it to JPC, but the registry isn't allowing the change.

--Jason