down time

[Ron]

My server is down for the first time that I've noticed in a long long long time.

I just wanted to jump in and say "Thanks for a great job, JAG" NOW...


... just in case I'm annoyed later.

[Ron]

Back up.

Thanks again!

[the_ancient]

dont you hate hiccups

[Brandon]

Ron,

We noticed that your server had an uptime of 100%, since we only guaruntee 99.99% network uptime we had to take it offline for a few seconds....I'm kidding of course.

Did you open a support ticket when the server was unavailable?

[Ron]

Ron,

We noticed that your server had an uptime of 100%, since we only guaruntee 99.99% network uptime we had to take it offline for a few seconds....I'm kidding of course.

Did you open a support ticket when the server was unavailable?

Ha! Funny.

Yeah, I opened a ticket, but I really hate to do that, because I'm pretty sure that you guys know when the service is down.

Interestingly, when I tried to close my ticket, the client system was unavailable for a minute, then these fora were unavailable for a little bit.

Maybe it was a rolling blackout?

[Ron]

You know what might save tickets, if you implemented it?

If there was a little icon on the status page that was TRULY activated by a sys admin as he is looking into a problem. Tht way we know that the automated system has actually notified someone.

Hey, I understand things go down -- not very often leately!!! -- but I start to wonder "Do they REALLY know it's down? Did they really get their alert? It's been down 5 minutes, should I open a ticket... should I not?"

Just a thought. You guys have the best service of any business I've ever had to deal with, so I guess I'm just insatiable. That's what my wife calls me. I think it means inquisitive.

I have to go call my ISP now... my 3Mbit service is providing 500k for the last two days, ever since I called them to complain that their DNS wasn't working... ya think that'll be a 5 minute call?

[Spathiphyllum]

We noticed that your server had an uptime of 100%, since we only guaruntee 99.99% network uptime we had to take it offline for a few seconds..

Funniest thing I've read today! Very good.

I have nothing productive to add. Sorry.

Did I mention "funny"?

[Vin DSL]

We noticed that your server had an uptime of 100%, since we only guaruntee 99.99% network uptime we had to take it offline for a few seconds...

That's 53 minutes of DT a year, Ron. Are you keeping track?

After that, they owe you 1.3-cents a minute restitution (per account)...

[Ron]

That's 53 minutes of DT a year, Ron. Are you keeping track?

After that, they owe you 1.3-cents a minute restitution (per account)...

Of course I'm keeping track! But it wasn't the network that was down

1.3 cents per minutes? How much do you pay a year?

24 hours * 30days = 720 hours

The Gigadeal monthly @ $9.95 is just less than 1.4 cents per hour:
If you prepay for 2 years, the cost is $5.95

$9.95 / 720 = $0.013819
$5.95 / 720 = $0.008264

(If there are 200 clients paying $5.95 on a server, that's only $1.65 an hour income per machine...)

Of course, if you want to multiply the hours by 60 to calculate the cost per minute....

$9.95 / 43200 = $0.000230 per minute

Of course, if you're on a managed
Dual AMD MP2800+ 1 GigRAM, (2)160Gig IDE, 2000 Gig BW at about $250 a month, then you're up to just over half a cent per minute, about $0.34 per hour.

$250.00 / 43200 = $0.005787

I hope electricity is cheap in Houston!

[Vin DSL]

Heh! I figured you were on top of it...