Just in case anyone wanders by the forum....

**Ron** · 06-26-2005, 05:20 PM

My server has been down for more than 3 hours (so far), and a ticket to support has gone unanswered for 45 minutes (so far)

Ticket # 2161933

Thanks

**Ron** · 06-26-2005, 06:58 PM

Finally got a response from support: An hour and a half after I opened the ticket, 4 hours since the machine is down. Ya ready?

Dear Valued Customer,

The server had some load issues due to which the server is undergone a reboot. We will be updating you when the server is back online. We sincerely apologise for this inconvenience.

Please donot hesitate to contact us if you need any further assistance. We are more than happy to help you.

**Spathiphyllum** · 06-26-2005, 07:06 PM

So did the reboot get your site back up? I wonder, are you the only client monitoring your site (and by extension, the server) on weekends? Four hours seems like a long time for a simple response like a reboot and pretty atypical to the response times to which we are accustomed.

**Vin DSL** · 06-26-2005, 10:22 PM

Looks like Uranium is Dead as a Dodo - solid code red...

**Ron** · 06-27-2005, 02:10 AM

Spathy,
No. As is obvious, it's not a simple reboot issue, otherwise it wouldn't have taken this long.
Also, I finally asked support directly if the machine was dead and would have to wait till morning, and they confirmed it was a hardware issue -- but assured me techs were working on the issue. lol.

VDSL
My server isn't on the Network Status page yet :/