Norton blocking the 24/7 HelpDesk ?

[kiwi li]

I tried clicking on the 24/7 helpdesk but it seems to be down for some reason. ^^;; I don't know if anyone else is experiencing the same thing as well.

[Vin DSL]

I've never seen a 'help desk' on JagPC. What am I missing?

[kiwi li]

At the jaguarpc.net homepage, click on support, and it should be around the middle of screen that says, "24/7 HelpDesk Technical Support
This method of support carries the fastest response times and also provides you and our staff with a detailed history."



o.O I always have to use it...

[Vin DSL]

Hrm...

When I click on that, all it does is take me to the 'Client Section'.

Is that what you're talking about

[kiwi li]

Yah, I'm trying to get into the client section to write up a ticket, but for some reason it gives me a "file cannot be displayed" -- Hmm... ^^ *disables Norton Internet Security*

^^;;;;;;;;;;;;;;;

*shakes fist at Norton Internet Security*

Curse you Norton! You have tricked me again! >.< You give me spam messages and throw away legitimate eml! And now this! Cuuuurse youuuu!

Bleh... ^^ *skulks away back into cave* ty again. ^^;;;;

[Vin DSL]

Heh! You aren't alone!

I've read about all kinds of problems like this with Norton...

[Spathiphyllum]

...*shakes fist at Norton Internet Security*...

How proficient are your networking and Linux skills? Best suggestion I'll offer is to get some older hardware, download IPCop (a Linux-IPTables-based Firewall), and build your own dedicated firewall. It is very easy to set up and only slightly trickier to configure and modify. Some extra stuff is even included in easy-to-use patches that expand functionality such as proxy-cache and proxy-mail that will speed up browsing and filter your mail. It's terrific and open source and should operate better than that Norton software.

[the_ancient]

How proficient are your networking and Linux skills? Best suggestion I'll offer is to get some older hardware, download IPCop (a Linux-IPTables-based Firewall), and build your own dedicated firewall. It is very easy to set up and only slightly trickier to configure and modify. Some extra stuff is even included in easy-to-use patches that expand functionality such as proxy-cache and proxy-mail that will speed up browsing and filter your mail. It's terrific and open source and should operate better than that Norton software.

or just get a better filewall than Norton.

[Gwaihir]

Yeah, keeping an extra pc up and running just as a firewall sounds like a big overkill for home use to me. If you want it hardware, buy a cheap router, the difference in electricity bill will settle it for you in no time.

Note though that none of those external firewall solutions offer an application based firewall. Basically they are great protection against outside attacks, but offer zero protection against malicious action from software already on your pc (such as spyware).

Norton is out the door for me too: too many issues. For now I'll go with Sygate Personall Firewall as soon as I've also selected another virus scanner. That Sygate firewall is a free product, so I can try it at leisure and allways upgrade to the luxury version with bells and whistles if I feel they've earned my money.

[kiwi li]

I'll probably go shopping around for another firewall/spamcatcher... right now I'm trying to learn so many web languages all at once... @.@

How proficient are your networking and Linux skills?

I bought Norton Internet Security. ;p My skills at both of those are nonexistent. ;p Looks like I'm going to have to take lots of compy courses this fall... ;_;

[Spathiphyllum]

Yeah, keeping an extra pc up and running just as a firewall sounds like a big overkill for home use to me. If you want it hardware, buy a cheap router, the difference in electricity bill will settle it for you in no time.

When it comes to security, there's no such thing as overkill. I've used "brandname" firewall appliances too and found them useful but lacking. Sonicwall is pretty good if not a bit pricey. I guess I should add that IPCop, for example, routes, is a DHCP server, a DNS server, time server, and many other things. So it is superior in many regards though one must add the extras with the understanding that risk and complexity go up a little.

Note though that none of those external firewall solutions offer an application based firewall. Basically they are great protection against outside attacks, but offer zero protection against malicious action from software already on your pc (such as spyware).

True, at least not without rewriting the tables and who wants to try that and obliterate ease of use? (Not really an application level defense as much as it is a port-restriction defense.) In truth, I've never had a piece of spyware on my network in, at this point, over 6 years - the duration of the network. Granted, some programs "phone-home" immediately after install but I'm quite aware that it's happening. I don't fear stuff leaving my network... just the attempts at getting in.